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Customer reviews

Rating 4.5 out of 5 stars with 6731 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 121 Showing 2,401-2,420 of 6,726 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great.The experience of using it is great and my children are charming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not the portable we wanted but its what we got

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for what it is and only for what its meant for if you havent really paid attention to it then read up before you finally are able to get one no it does not have its own games it does not have a browser it cant play music or videos it cant download anything and does not have Bluetooth BUT it does enhance the remote play experience feels better then using a backbone it has ergonomics of an actual controller with a mini tablet in the middle and there is less lag when compared to using my phone its just not the same when you clip your phone to a holder attached to a controller you have that top weight but with the portal its like a feather it is a bit awkward to carry around there arent any cases for these things yet so you gotta be careful yes its overpriced i think 150 wouldve been good and yes you waste less with a gamesir galileo G8 or a backbone or a razer kishi or a controller clip but the experience isnt the same if you really want this be patient keep looking DO NOT buy it for more then 220 dont go to fb and meet up somone selling it for 300 keep looking and be patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it i can play anywhere in my house. I would recommend to all my freinds.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Using more than i thought

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has surpased expectations. Being able to spin up a game for 15-20 minutes just feels better on the portal than using the whole tv setup. Using while the kids are watching a movie is great too. It really has enabled more playtime than I anticipated.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Good for Single player, not multiplayer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great addition for playing your PS5 games away from the ps5. You can play multiplayer games, but fast pace games like Call of Duty are hard do to a slight lag. I was able to play madden multiplayer with no problem. If you are a parent or person alway out of the hoyse, this is a great accessory for the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and performance for the price. Sony should use this platform as a concept for a full standalone handheld.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don't Believe the Hate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was initially cautious because of public reception and the fact that it was a only a remote player. However, its value is actually quite high, for what it is. My PS5 was in Florida while we were visiting family in Alaska and the Portal worked perfectly. I was able to play Helldivers 2 from across the country with little to no latency and that blew my mind. I'm glad they added streaming without a console, but I have no desire to pay for PS Plus Premium

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect and connects to hotspot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! YOU DO NOT NEED A PS to play. There are a lot of games.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    It's worth the hype

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my playstation portal. Being able to play on the go as well as in other rooms or while my partner is using the TV is amazing. There's a reason these are so challenging to get and its because if you're someone who is more on the go it allows you to continue playing your favorite games.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Take your games every where

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the new update it's great for streaming your games from your PS5 to your portal just make sure to hard wire your PS5 to your modem

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes in handy if someone else is utilizing the t.v you want to game on . Reaction time is great,It also has a nice big screen

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    User focused

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playstation also added an update, as long as you have the PS membership and wifi, you can essentially play anywhere, not just at home. Huge QoL update.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks amazing, value for money. It's a good experience if you want to play in portable mode.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Ps portal

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is cool but it seems to have problems staying connected to the internet and is WiFi only sadly

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for the dad life

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this for being able to get a quick race or game in while watching the kiddo. Great for the dad life or anywone who likes to game away from the TV

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    PlayStation portal remote

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for remote play. The screen is sufficiently big for open world games. The control handles are just as the PS5 controllers. Easy to set up and only needs WiFi. It can have some lagging depending on how fast your WiFi is. All in all it’s a great product

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Neat idea, not a great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately it was as “meh” of a product as I had imagined. Im not shocked to find so may similar disappointing reviews but I am surprised that there are so many positive ones. It’s just a screen for the ps5 gaming console, which is clear with any decent research. Still, my 10 year old and I gave it a shot. Super glitchy, didn’t matter what WiFi the portal was on or the ps5 itself. All WiFi test speeds good. Definitely finicky to set up the right connections at first to be able to turn on the ps5 remotely (chat gpt gave best guidance when working through a Linksys mesh node network that was blocking capability to talk to the base unit). After a week even my son agreed to send it back which says it all. Not a good product. Neat idea maybe kinda? But in execution it fails.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing plays really well and you don't have to be right by your ps5 it just have to be in rest mode my bf love it

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Best Buy Employee

    Rated 5 out of 5 stars

    Great purchase

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly a good console to use on the go just connect to any wifi

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Use Ethernet on ps5, thank me later

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device when you’re PS5 is plugged into the internet. Some dumb decisions tho. Why no Bluetooth? Thats crazy. And the volume and brightness do not go low enough for nighttime seshes. Still a great PS5 companion if you want to play wherever

    I would recommend this to a friend
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