4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 7071 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 7,071 reviews
  • Rated 5 out of 5 stars

    Great mobile device

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy wiht my purchase and look forward to using it more.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Its basically a second screen

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The thing i dont like about the device is that it does not  Support Bluetoot plus if you don’t have a strong wifi its usless.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Cool handheld device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving the PlayStation portal, I’m hardly home and this allows me to play wherever I go as long as I got an internet connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation portal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price point no too mych maintnance as well

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great for parents

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my brother in law, he loves it! Its great for parents who find it hard to find the time to game.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great option for gaming parents

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality. Just know the limitations of this device. Great for parents who want to game while the kids/family take up the tv.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 2 out of 5 stars

    PlayStation portal

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hyped for this, but after using it for a while today the sticks are not responsive enough with what’s going on screen I tried playing call of duty an Fortnite due to the lag is virtually unplayable even story driven games you will have a hard time playing. I cannot recommend this item to anybody at this price point. The screen is not as good as OLED 1080 at 60 doesn’t look that good and it does not feel like 60 it should have been 1440 up to 120 with a OLED display, if you are in the market for one of these, I suggest you wait for a price cut or a sale it is not worth the $200 the lag on the display the input issues with what you’re doing on the sticks does not register properly on the screen and it just does not feel like overall good smooth fun experience I’m very disappointed because I wanted this thing for a while now but I cannot suggest this item to anyone instead, I suggest you to save your money and get something better maybe a steam deck OLED, or even a switch OLED at this point for remote play you’re better off buying yourself a PlayStation backbone and connecting it to your iPhone that is OLED and can do 120. This handheld is unacceptable and a waste of money .

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT PRODUCT!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my PS Portal. Especially as a standalone gaming machine bc I do not own a PS5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You don’t need it.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ima give it a 5/5, because it’s cool, but you really don’t need it. I like to buy everything and judge it’s worth afterwards, you do not need this. I played it twice, just show my friends but I never used it in my real life.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Play 5

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liken my son It is delighted, it works excellent

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Ps portal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good so far I like the ps portal it is a great accessory to the PlayStation 5

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handheld

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting use to the movement on this and not really satisfied just yet but giving it more time.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    It's giving apple/ iphone energy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't function individually like a Nintendo switch. It takes over the ps5 console. So if you leave a gamer at home and have a gamer who takes the portal on a trip there needs to be coordination or there will be tons of fighting

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the last update I figured it was worth a try and i was not disappointed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well worth it in 2025!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually returned my PlayStation Portal originally. It couldn’t hold a connection at all. However, several months later, I heard that ver. 4.0 made huge improvements on its stability. I re-purchased to try again, and it has been working magnificently! I’ve greatly enjoyed my Portal and use it all the time.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device but want Sony to at least open this open to allow steam remote play as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase to stream

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Streams from my PS5 without a hitch and frees up the television for my wife and kid.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great if you got the good internet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love the idea. Great if you don't have a PS5 as well because the cloud has a bunch of PS5 games. Only downside is the benefit exists based on the network where your PS5 is. So if multiple people are on the wifi - you're going to have some quality frame drops. It uses remote play so try your phone and test your wifi first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Way to Play Remote

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is a game changer. The Dual Sense feels right at home. Must have if you don’t always have control of your tv at home.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not as bad as everyone says with that been said it definitely has its limitations but its good for using around the house.

    I would recommend this to a friend