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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 7056 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 287 Showing 5,721-5,740 of 7,052 reviews
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Quality control issues have left me out to dry.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal seemed like a good idea on paper: howver the delivery could have been much better. Since this is a streaming device, it solely relies on your Internet connection. This might not be a problem until there is an outage in your area that you cannot control. There is also the quality control issues. Unfortunately my unit left stick cannot move up or down and clicks when rotating. This seems to be a common issue, so if you are buying one, be sure to check the sticks! Sadly, best buy wont accept my return now so i must deal with Sony...

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my husband as a gift for father’s day and he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy curbside pickup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this remote player, even works off phone hotspot! I can play anywhere that has decent wifi. With slower wifi pretty bad graphics but still playable. Key is to have ps5 connected via lan vs wifi

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I love it but it has problems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If a great Achilles heel is the wifi at all good you have to buy a rauter for games to be able to enjoy it as it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great portable with good Internet connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works amazing when you have. Good consistent Internet. If you don't then just don't get it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Playstation portal is a great buy and the representative answered all my questions and was very helpful and nice

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it’s alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but only if you have really fast internet,if not it’s not worth it

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PlayStation portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a great option for home use if you have good internet. I use mine frequently so I can play downstairs whiteout interrupting my family. Would be nice if it was a standalone console, but it’s a step in the right direction.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great gift he loved it he said ut was the best Father's day ever

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best streaming device for PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant getting the PS Portal but now is where I play the most. The black one just looks ao nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portable PS5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid love this. Know he can play on the go or at the grandmas house. Great resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Husband loves it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband uses this purchase everyday in the house when he doesn't want to play his PS5 on the TV. Warning this works if your PS5 is in rest mode before you leave the house. Great wherever you have strong wifi and great for multiplayer games.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ps portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good if you using it just at home but lags so much you have to be sitting next to the WiFi

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!!!!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s super cool, the brightness and the details of the screen it’s super neath… best Christmas gift for my son .

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Ps portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very laggy and doesn’t get very good connection! Very cool concept just wasn’t a good fit for competitive gaming.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you have ps plus subscription or a ps5 to stream to the device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boring

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whackkkkkkkkkkkkkkkkk jakdhakdhwj jaiwbsoagxkwosbsjk

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the greatest I feel like this device bugs out and disconnects way too much from the system. Don’t recommend especially with how expensive it is.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product drom sony!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical about the handheld, but it did not dissapoint, i play games at night when everyone is sleeping, im able to jump to any game downloaded into my ps5, i love that, its perfect size and feel, would recomend to anyone!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Backbone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure it was a Christmas gift for my grandson, I think he was able to get it going, but it cost extra for a membership

    I would recommend this to a friend