Customer Ratings & Reviews

I was thrilled to buy the PlayStation, but the excitement didn’t last. After only two days of use, the left thumbstick on the controller stopped working up and down (although it still worked side to side). Thinking this was just a rare issue, I returned it to Best Buy and exchanged it for a new one. Unfortunately, the replacement had the exact same issue—this time within just a few hours of gameplay. For a product at this price point, it’s frustrating that Sony didn’t make the controllers detachable or the thumbsticks easily replaceable. It’s a shame because the console itself was a lot of fun, but I won’t be getting another if the controller can’t keep up.

Although the screen graphics are nice, the device NEVER stays connected! even when I'm close to router, which makes play extremely frustrating.

Its really laggy. If you dont have a good connection its basically useless since even with a good connection it lags.

Internet connectivity is awful. I started playing after setting up and could not pass 5 minutes without the system disconnecting from the wifi even though I was sitting next to the router. I give it 2 stars because its a great concept for when wifey is watching tv and you wanna sit next to her and play your game.

Constant connection issues. Some people have zero issues and some have a ton issues. It’s really hit or miss with this thing.

I bought an open box marked as it was the first available unit since I’ve been checking daily since November. The product was marked as excellent condition at that price point. The PS Portal arrived with a broken right stick making it useless. Obviously they aren’t testing properly before charging their customers for the highest tier of quality and condition. I went into the store in hopes I could get out at the top of their line for a replacement. They said they couldn’t do anything, call corporate. I called Best Buy corporate who couldn’t help me either and at one point they advised I check with their competitors then list three of them. No offers to help or compensation for their false advertisement/quality escape, but just keep checking. I cannot review an operational unit, but can recommend customers not to purchase an open box item from Best Buy.

Tried it twice within a couple years and still never worked good at all. Maybe with updates it works better now, but even with gigabyte internet, it still never even ran decent.

If you have an ipad and a controller. Its the same thung.

Very glitchy must keep Your actual PS on the entire time while playing so if you leave the state or are out of town and trying to use it, it will not work unless you are keeping your device on at home

I did not like the product because it still does not work as they promise it does, it is completely unstable in terms of connection and does not really work on the street and for use inside my house I prefer to use my console directly without input lag.

It doesn’t work well. My ps5 is connected diré in to my router and it still lagged to much to play simple signal player games it was completely useless when playing any multiplayer games very disappointing

I'm bitterly disappointed with my experience with the PlayStation Portable. What a letdown! The device's WiFi connectivity is a joke. It refused to connect to my phone's hotspot, and to make matters worse, it couldn't even detect the hotel's WiFi network because it lacks a browser to enter the necessary login credentials! The PS Portable’s inability to adapt to modern WiFi networks makes it a paperweight. I was looking forward to playing games on the go, but this device's antiquated tech turned it into a frustrating experience. The lack of a browser is a glaring oversight, making it useless in many situations. Unless you're looking for a dust collector, I'd advise against wasting your money on this relic. Sony should have done better. What a horrible experience!

Well unfortunately my left analog stick went out a couple weeks ago so there's that! Haven't even gotten a good year out of it yet. Ridiculous

This desperately needs an update to be able to use streaming services.

I wanted to use this without the PS5 fully on. This thing is supposed to work anywhere since the update and as long as the PS5 is not off but in sleep mode. Does none of that...not well anyway. Lag is horrible and resolution is trash. Use your phone and buy the backbone style controllers.

I assume that this portable would be nice for certain people, just not for me. I dont like that it depends on your ps5 instead of being a stand alone device.

Fine product. Not the best quality. Still pretty fun

Too slow on the play time like you are missing conection

I'll be honest. Its ok. It's not too bad. It lags out every now and then. I don't think its worth 200 for it. Price should be at least 80-90 bucks. Sony is tripping for that. To me it's basically a better version of the backbone.

Not worth it unless you plan keeping your ps5 on 24/7 and have wifi for the portal itself. Poor connection, easy to get disconnected. Not worth $200, $50 max