Customer Ratings & Reviews

Purchased this for my child for Christmas only gift they wanted. Will not connect to system. Pass Return Date

Didn't like it at all didn't work away from home i had no use for it

Disappointed in best buy - after waiting in the que for many hours I successfully ordered one. Received shipping notification that it was being being returned to the sender (best buy) because of a hazardous issue with the package. Best Buy elite customer and total tech support offered me a different item. I understand things happen but the item should be replaced. If you read the comments on hotstock or nowinstock this is happening to other customers too, with some receiving replacements and others given no assistance like me. When they are still doing drops it doesnt seem very fair. I have been loyal to best buy purchasing total tech, geek squad pprtections for years and this gives me pause. Buy elsewhere.

Kinda useless can’t really use it unless your PlayStation is on

Had really high hopes but i feel the portal was not what i expected. Was hoping it was capable of streaming away form home alot better than it does. This is truly a handheld for the house completely useless when your away from home.

This was a Christmas present for my son, but he used my phone and saw this on the phone. Thanks for ruining the surprise you Dolts

Horrible doesn’t work properly and so slow. Must have really high speed WiFi or it’s just useless

This item was an open item it’s missing charger manual and it also stinks weird it was a present and know I can’t return item because of their 2 week policies . I’m a stuck with this used product the stench is horrible

I do not recommend it, you cannot use it if you are far from home, perfect for playing from the comfort of your bed, but either way you will experience lag.

Ive had it for 1 whole day ans the connection is so bad. It lags and disconnects. You cant play any games without constantly having issues. Huge FAILURE!!! DO NOT BUY

Problems from the beginning I didn't receive my delivery then replacement came too late had to return

Pretty cool idea but a complete waste of money. Would not recommend for anyone until you can actually download games to the device.

Sony can do better, psp outnatches this any day. Put a little bit more effort into it and really could start a whole new market behind this with the right added features and a couple tweaks to the software

Item is trash if you don’t have excellent WiFi would not recommend

I don’t like that you have to be paired to the PlayStation it makes it very inconvenient.

Not very satisfied. It’s a great concept and the display and function work great but its not practical as it can’t be played on public WIFI so it defeats the whole purpose of it.

It’s convenient but not very useful when your not traveling

Does not stream games from my ps5 reliably. I can stream games from the libriary available to ps plus members, but not from my ps5. Ive tried all the different settings, unpluging the hdmi. It just doesnt work

Extremely laggy and overall a complete letdown by Sony

You cant play unless your system is on and it constantly disconnected from my playstation.