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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 7043 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 338 Showing 6,741-6,760 of 7,043 reviews
  • Rated 1 out of 5 stars

    diedborn

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Newer internet connection, when you try it , newer happined

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great Device for your PS5!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is the most surprising device I've ever come away from loving after going in loaded with skepticism. It's such a better experience than using your phone with a slap-on controller, and it works so much better than I was anticipating. I really love the freedom it gives me to play my PS5 from anywhere with decent WiFi coverage ... The biggest things keeping the Portal from being a truly amazing device are its current lack of a way to access WiFi that requires a web browser to log in, and its lack of Bluetooth support for audio.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the worse product ever. Never buying it again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrified to ever purchase here again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s pretty hard to review a purchase that you never delivered and refused to refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't purchase again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool tech without alot of real good use. Maybe as they develop cloud it will get better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    piece of trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste my money here………………………………………………:::::::::::::::::::

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it. Just use your ipad or iphone.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. Just use your ipad or iphone. Literally the same thing. Just use the PS5 controller and you’ll have the same exact expirence on a larger screen (I use an ipad pro 13”).

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So bad material bad screen i don’t recommend this item

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective Item

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this for my husband for Christmas and it came defective, the right analog stick is not working. I called Best Buy and they would only offer a refund no replacement.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed in my purchase. I expected a lot more out of the product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have very good internet and pay 125 a month and this think does not want to run right out of box to make it work u have to in ps5 turn a lot of stuff off no thank u

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wasn’t what I expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought u could use it like a switch but it controls your PlayStation

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sticks stopped workings after very few uses. Would not recommend

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't bother

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right joystick stopped working after 2 weeks, shortly after the return window closed. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for a friend and turned out to be the Worst Buy ecer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst laptop ever made in history. The PS 5 needs to be turned on for it to work, the screen is 60hz, horrible for playing

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not Working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Joystick is not working. Best Buy "says" they aren't carrying them anymore because Sony can't meet the demand so I'm stuck with a defective product.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    useless and a complete waste of money. do not buy this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I was expecting for you to play on it you have to leave your ps5 on rest mode or on tall the time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very long but doesn't fit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smells like roast chicken after 4 days at the celebration. Shaking it doesn't recharge it very quickly and I have a new itch associated.

    I would recommend this to a friend