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Customer Ratings & Reviews

$249.99

Customer reviews

Rating 4.5 out of 5 stars with 7093 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers recognize the product for its excellent overall performance, with many praising its top-notch picture quality and appreciating its portability. The screen quality is also highly regarded, and users find the battery life solid and the device comfortable to hold. However, some customers have noted concerns regarding connectivity and, to a lesser extent, input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 7,095 reviews
  • Pros mentioned:
    Battery life, Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great for PS5 Streaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this specifically for streaming from my PS5 so I could let the family use the tv and I could do my thing anywhere in the house I had wifi. While it's use is limited to PS streaming it works absolutely wonderful for my needs. I bought an open box and I definitely wouldn't pay full price for it. The 8 inch screen is perfect and is crystal clear. The sound quality is also excellent. I have had very few connection issues and that's only been due to the plaster walls I have or hiccups in my mesh wifi. I love the fact it's incredibly light and the battery life is amazing, easily 4 hours or so playing darktide.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Works for my needs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The System itself is NOT a stand alone system. you cant install or have a separate slot for games, and this is why people are so disappointed with the system. It works for me, as long as you have a decent internet connection, you can connect to your PS5, or play from the cloud which has hundreds of games to choose from ( PS plus). Perfect for gaming if people at home are watching tv and you want to play. Graphics are awesome, gaming is as good as playing your console, and comfortable to use. only bad thing is you have to use a 3.5mm jack for headset. it has no bluetooth capability to connect to unless you buy the PS headsets. So far love it, but if you are looking for a stand alone system, this is not for you.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Screen quality

    Rated 5 out of 5 stars

    Early impressions — PS5 remote play accessory

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m the target audience for this niche PS5 accessory — 1) handheld to hang with my wife while she watches bad TV shows like 90-day fiancee :) 2) device solely to play remotely from my PS5 because I prefer the compressed video via Wi-Fi to play my existing game library at good quality (without having to buy a new handheld device + new games). I’ve used remote via iPhone (wished for a larger screen) & Logi G Cloud ($100-150 more for apps / aging Android tablet I don’t want). This is straight forward, connects to my PS5 & replicates the experience on a handheld with great controls (+ haptic feedback) anywhere there’s a strong Wi-Fi. I have tested several single player sports games (NBA 2K24, Madden 24 & MLB The Show 23 + Gran Turismo 7) & best remote experience I’ve had to date. If experience remains the same ongoing, this is a Home Run for me (it’s target audience). For reference, my PS5 is connected via Ethernet to my LAN. I tested PSP at home Wi-Fi (great) & away using my iPhone as a hot spot (surprisingly good). If device not having bluetooth is a contributing factor, yay! (otherwise nay — can use built-in speakers, wired headset or proprietary wireless earbuds). Screen is very nice LCD, feels like OLED. Size a huge plus (8 inches). Used for 3-4 hours & battery 2/3 bars remain. Feels comfortable. Does not let you play PS5 video apps — ie Nexflix (just games). If you like PS5 remote play & want the best experience, this is for you. It’s the best for that. It’s a PS5 accesory just for that. This is my experience early on, user experience may vary depending on your Wi-Fi connection. Hope this helped those that are interested.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability, Screen quality

    Rated 5 out of 5 stars

    The portable beats the switch on comfort alone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting for a sony portable gaming device that fits in my grown up hands. Tge psvita was slmost goid enough but not quite right. This thing is great. It is lite weight and has a beautiful screen. Make sure you create a separate network on your router to connect both your ps5 and playstation portable to. This will help lesson the glitching that will sometimes happen. Network over crowding ( phones, tvs, ipads, computers, devices that use your internet) cause the speed slow downs and glitches. You shouldn’t experience this on a deficated network running top speed. Tye device is basically a dual sense controller with a nice sized screen where the touch pad woukd be. Its bigger and better thsn the switch 2 screen. I love Nintendo but tfe switch 2 is heavy ttats hard to hold for long periods. The portable beats the switch on comfort alone.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    PS PORTAL - Good effort/still needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a device sorely needed by PlayStation. I’ve always wanted to make my system portable and the portal sort of does that. I chose the portal over a backbone because I wanted something aside from my phone that was dedicated to on the go gaming. The portal does that. It’s a pretty large device, but it does fit my hands comfortably. My hands are by no means huge, but I could see folks with smaller hands or kids struggling a bit with the size. The display screen is amazing; great clarity and graphics. The sound is just OK. It didn’t seem like Sony put much into the portal in the way of speakers. But I can hear everything. I don’t like that you have to either connect wired headphones or use Sony branded earbuds for sound if you want some privacy or not to disturb others. My biggest gripe is its ability to connect wirelessly. You have to have to have access to WiFi to use this device, which makes it difficult at times and only useable in certain settings. I’ve connected through my phone but that connection was not great so it as a truly portable device like the Switch is not happening. I did play at a hotel once and it worked just fine, so it does work. Funny thing is I’ve had problems connecting at home. It’s great if you want to be away from your system in a different room but I’ve noticed that my connection sometimes drops at home. The screen will lag and occasionally I’d have to reconnect to my PS5. That was crazy frustrating. All in all, for the price (I got mine open box and on sale) it’s worth it. Here’s a big warning. If you want to buy this, make sure you start downloading games to your system. It can only play the game that is physically in your PS5. So if all you use are discs, it can only play the disc that’s in your system at that time. I don’t like that, so I’ve started to download other games to the hard drive. Since it mirrors your PS5, you can get to those. Good product. Hopefully, they’ll make improvements over time.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    PlayStation Portal Beta

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a good solution if you want to play your PS5 games on the go. The downsides is you need a decent connection to have optimal resolution or you may lose signal. I have lost signal in my own home despite having excellent signal and connection to both devices (PS5 & PSPortal) These aren't exactly a downside, but are quite the requirements. If you have those requirements, this is a good handheld PS5 game player. The screen is bright enough, the UI is decent (now), and the controller almost feels like a real DualSense controller. Battery life is acceptable and even good if you don't play with maximum screen brightness, as well as high volume. Which leads me to say the Portal does not support Bluetooth/wireless buds (except Sony's own specific Link buds) because of latency issues. When I got this, there was no cloud streaming, and no 3D audio. Now you can cloud stream certain games you have purchased without needing your PS5 to be turned on. For a device that is asking for $200, many of the features it has now should have been included at launch. Two years later, I think it finally does what it should have done when it was first released. I think it's worth the price tag now if you want to game on the go and have a good internet source to connect the PSPortal as it's required to use.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Portability
    Cons mentioned:
    Connectivity, Input lag

    Rated 4 out of 5 stars

    Definitely worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is a great little device, even at home. Since mine arrived in early February, I’ve completed two long games because I can pick it up & play at any time. If I want to keep an eye on sports on the TV, I can still complete sidequests in big non-linear games. I can lay on the couch or in bed and play. If I go out of town for work, I can connect to hotel wifi and keep playing. Now there are caveats, of course. There is an expected and understandable lag which means it’s not ideal for something like, say, online fighting games. If your wifi signal is weak or goes out, you’ll also experience stuttering or a disconnect, though thankfully you won’t necessarily lose game progress unless your PS5 loses power as well. For me, I’ve found it invaluable in completing games like Yakuza that have loads of content, since I can play a little bit here and there without needing to be tethered to my big TV and AV setup. It’s never going to replace such a thing as the preferable way to play, but it makes a great companion. It’s even fairly comfortable to hold for long periods, since it’s just a screen wedged between a DualSense controller. The additional weight is noticeable, but I’ve spent 5-6 hours playing at a time and never felt any serious discomfort a little 5 minute break couldn’t fix.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Just get it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just get the portal. If you've been looking at it for a while and you could get over the facr it's just a streaming device from your PlayStation 5 or Playstation cloud and not a game console trust me you'll have so much fun. I hardwire my PS5 Pro and the latency that I get is probably about a .2 milliseconds not enough to disturb my Perrying when im playing some competitive games. Very nice to have the convenience when you turn on your hotspot and you're able to connect your games, and trust me it will happen more times than you think especially when you're traveling. Battery doesn't die as fast as you think. I also ha e a switch 2 and i still love the fact this gives me options to play. And yes i have the subscription but its worth it to me.. I would recommend to find an open box or maybe one on sale after the price went up. I don't see myself spending $250 on this device but if you have thr extra cash and want it new then go for it. Because overall if you're still going to enjoy this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great concept, poor connectivity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was a great idea, relatively compact, high-quality, awesome display. I even loved the fact that it was based on the dual sense controller, but that is where the good news ends. Activity on this device is poor at best. I have 500mb Internet in my home. I sat on my couch, 5 feet from the Wi-Fi router and about 8 feet from the PS5, which was hardwired to the router and the lag made gameplay unbearable. It was even worse when traveling. I would leave in my PS5 turned on and connected to the Internet. And then try to connect from a remote location with equally fast Internet, and the device would barely connect much less be playable. I sincerely hope that Sony can’t get these connection issues worked out because this will be a great alternative to lugging my PlayStation around with me when I travel for work. All of this said, I must go back to the beginning and say that the build quality is exceptional, feels great in hand with a stunning display. Just needs better, connectivity and better support on the PlayStation network.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    The perfect companion for PS5 gamers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a game-changer for remote play. The DualSense features feel amazing, and the screen is crisp and bright. It's so convenient to play my PS5 games anywhere in the house without needing the TV. If you have a stable Wi-Fi connection, this is a must-have accessory!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    It's great. Really.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes I just want to lie in bed and play a game. Sometimes I want to play a game when my main TV is being used. For both cases, the portal is brilliant. I'm still shocked at the little amount of lag there is (tiny) and how good the screen looks. It's also lightweight and has good battery. I don't use it outside my house so it might be different in other scenarios.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Just OK if you can't use ethernet for your PS5

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off, I am so sick of the "YoU sHoUlD pLuG yOuR cOnSoLe InTo EtHeRnEt" responses about improving performance with this. We get it, wired is always better; not everyone's setup allows for that! In a world where so many devices are wireless, and Sony expects you to remote play on sometimes crappy wifi, it is shocking to me that in the same home / on the same network you end up with enough latency to make it drop connection or get grainy/laggy. It gets a little better each update, but still kinda lackluster and it is so odd that it - pretty much across the board with people on the same wifi for their console - will perform better outside of your home when they're on separate networks! Sometimes I just want to play in bed or something and it's kinda bad at that. Overall it is a really cool device and when it works, it works well! It's a compelling alternative to other handhelds especially with more recent ones like ROG Ally X and MSI Claw costing $800-900 and continuing to rise with each new handheld! For $200 you can play your games on, what I feel like, is a more ergonomically friendly device and better controller. GOOD: - Controller is great, if you like PS5 controllers - Adaptive triggers work on it! - Screen looks nice - Light weight compared to other handhelds like Steam Deck, Rog Ally, Lenovo Legion Go. Nice alternative here. - Access to your PS library without re-buying games for PC on other handhelds BAD: - Latency can be atrocious, especially on the same network. Often have to reboot this and my PS5 to get a solid connection to play, which is a bit of a known issue/workaround. - Anything competitive or really input lag sensitive starts to feel almost nauseating with delays or mismatch to what you expect - Should allow direct streaming of PS Plus stuff, which initially didn't and won't be fully realized unless they include that. Take out my need for PS device for remote stream games and eliminate a hop! For $200 it's good, but if you have a handheld and want to use something like Chiaki it sadly works better most times on wifi, so I would go that route before buying this. If you have your PS5 on ethernet, let 'er rip and this probably works great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst purchase experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, who ships an electronic device in a bag?

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity, Input lag

    Rated 3 out of 5 stars

    Hardware Triumph, Connectivity Flop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware and Ergonomics: A Flawless Design Where the Portal excels is in its physical design. The device is essentially a DualSense controller split in half, cradling a large, beautiful 8-inch LCD screen. This approach provides an immediate and immense advantage over using a smartphone or tablet for Remote Play: it delivers the full, uncompromised DualSense experience, complete with haptic feedback and adaptive triggers. The build quality is excellent, feeling sturdy and premium in the hands, and the familiar controller shape makes for an incredibly comfortable and ergonomic long-session gaming experience. Furthermore, the screen is bright, vibrant, and displays HD content cleanly. When the connection is stable, games look great on this display, and the seamless integration of PS5 controls makes it feel like a true first-party handheld. Connectivity and Performance: The Major Shortfall Unfortunately, the Portal is hampered by the very thing it was designed to do: stream games over a network. My testing revealed significant issues, both locally and remotely. Attempting to play outside of the home using a 5G mobile hotspot resulted in a horrible experience. The connection quality was consistently poor, characterized by pixelation, stuttering, and input lag that made the device effectively unplayable for any title requiring quick reactions. Even at home, where my PS5 was connected via a LAN cable to a high-speed router, and the Portal was on the same optimal Wi-Fi network, the performance still underwhelmed. While the resolution issues could sometimes be overlooked, the unbearable input lag made competitive games, especially FPS titles, frustrating. This fundamental lag undermines the excellent hardware, turning fast-paced gameplay into a sluggish, unresponsive chore. The final drawback lies in its use case for a dedicated desk setup. Since the PS5 is already right next to the PC, there is no compelling reason to grab the Portal over simply sitting down and playing on the console natively. Moreover, the Portal's dependence on mirroring the PS5 means that games owned physically must still be loaded and mirrored, offering no true convenience over local play for those who are already nearby. Verdict The PlayStation Portal is a great piece of kit for the right audience, delivering the best portable control experience available for PS5 games. However, its complete reliance on Remote Play, coupled with the persistent, noticeable input lag—even on ideal home networks—prevents it from being a must-buy. It’s a niche device that sacrifices performance for portability, which is why it receives 3 out of 5 stars. 3/5 Stars A beautifully designed device marred by the limitations of streaming.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Portability, Screen quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for you if you already have a PS5 and strong Wi-Fi. It streams your PS5 games over internet, comfortable, big screen, easy to use, good for bed/couch/travel, now supports cloud streaming with PS Plus Premium for select PS5 games.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    3.5 star rating for PS Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal has a beautiful display with high resolution. The controls feel just like a PS5 controller. Battery Life was longer than I expected. This product only falls short with its WiFi capabilities. Seem that the only way to avoid disconnecting, resolution loss, freezing and pixelation is to be on a strong home WiFi network. Even if your cell phone hotspot reads at 100+ meg net speed. The wireless signal isn’t sufficient to avoid all these problems I encountered. Limiting the portability aspect which is a big let down. Another thing I wasn’t aware of is that you PS5 has to be on at home while you use on the go. I’m leaning more to a 3.5 star rating tbh. The PS Portal would easily be a 5 star if it worked on cell networks without trouble but this is not what I found to be the case.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Portability, Screen quality

    Rated 5 out of 5 stars

    Awesome Handheld!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought the PlayStation Portal mainly so my son could keep playing his PS5 when he has sleepovers at his grandparents’ or friends’ houses. Mission accomplished he literally packs it like it’s another limb now. The fact that he can just pick up and play his saved games on the big TV at home the second he walks back in the door (no cloud saves or anything to mess with) is pure magic for him. Streaming quality has been rock-solid on our home Wi-Fi and even holds up pretty well on my parents’ decent-but-nothing-special internet. The screen looks fantastic, battery life easily gets him through an evening + morning of Fortnite and Roblox without needing a charge, and the built-in controller feels exactly like a real DualSense.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Finally reviewing after 2023 and here’s the scoop!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heres the TLDR on this device. Since its release back in 2023 or so, we’ve seen the PS5 continuously dominate the gaming space, which makes the remote-play device even more worth it. Sony has released a ton of meaningful updates, such as streaming games, better optimization of quality vs. Speed, and, overall, a much stronger product than when it was released. If you're looking for something you can take on work travel or to occupy your little ones, this is a great tool. No issues except with the connection, which is determined by your signal and not the device's fault. Overall, still pleased with the purchase and looking forward to continued use!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Perfect for Dad Time After the Kids Take Over the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked up the PlayStation Portal for myself after realizing the TV in my house is permanently claimed by my three kids. This thing has been a lifesaver. Setup was quick, and once it synced to my PS5, I was gaming from the couch, the backyard, or wherever I could grab a little peace and quiet. The screen looks great, the controls feel just like the DualSense, and it’s surprisingly comfortable to use for long sessions. Every now and then, it’ll lose connection to the PS5 or the image will get a bit pixelated, but it always reconnects quickly and keeps going strong. If you’ve got a full house and still want to squeeze in some gaming time without fighting over the TV, this little device is a game-changer.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Love the feel, design, weight

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t have a PS5 console but I can play most of all the latest games via cloud streaming. Love the 8’ inch screen, the colors of the games. The holding of the handheld device is comfortable. It’s also very lightweight. I just wish it had Bluetooth capabilities to use anywhere and able to have better internet connection away from home.

    I would recommend this to a friend