Customer Ratings & Reviews

Great product when it’s working! I had an initial issue with lagging and WiFi which seems to be sorted out through the most recent updates. Randomly now my right joystick isn’t working which also seems to be a known ongoing issue via Reddit. When it’s working though I’ve had lots of fun. As a dad of two young kids I just don’t have the time to turn on my console anymore. This has been nice because they can watch TV and I can casually game. Hopefully we can get this resolved through Sony.

Great product, not the best for multiplayer but still really good

This thing is amazing! There is a little bit a lag in controls but it’s probably due to my wifi

Bought mine open box excellent and I am very happy with my purchase. Works and looks brand new, best investment as a dad of 2 who likes to game daily while my kids take up the TV. Thank you Best Buy!!

You need really good WiFi for this to work smoothly

Everything works wonderfully when streaming, slight latency depending on internet speed, Cloud gaming beta makes this a must have for those with a PS Plus subscription

Works perfect around the house, i honestly dont take it out but around the house this thing rules, its very comfortable to hold, the screen is impressive very happy with this purchase

Lol for 200 dollar this is a great add for ps5 now i can relax on my bed play my games.

100% worth it. I find myself with more game time that I thought I would. I wanted to test it out…but I’m keeping it. There are some network things you gotta do, Ethernet cable to PS5, for better connectivity. But after that….works great!

Amazing product can play all my ps5 games on this. The only thing is make sure you have great WiFi.

When I first bought this product I quite frankly did not enjoy it due to the connectivity issues. Through my research I’ve discovered that the issues has be corrected and may purchase this again after returning it.

The PS Portal has a beautiful display with high resolution. The controls feel just like a PS5 controller. Battery Life was longer than I expected. This product only falls short with its WiFi capabilities. Seem that the only way to avoid disconnecting, resolution loss, freezing and pixelation is to be on a strong home WiFi network. Even if your cell phone hotspot reads at 100+ meg net speed. The wireless signal isn’t sufficient to avoid all these problems I encountered. Limiting the portability aspect which is a big let down. Another thing I wasn’t aware of is that you PS5 has to be on at home while you use on the go. I’m leaning more to a 3.5 star rating tbh. The PS Portal would easily be a 5 star if it worked on cell networks without trouble but this is not what I found to be the case.

It’s a well made product, but the lack of bluetooth was a big miss. I find the portal to be okay if you want a light gaming experience, but I find it to be a bit too laggy for something that requires precise timing and inputs. For example I find it great to explore Elden ring looking for collectibles and discovering new areas, but I wouldn’t trust the portal to not get me killed if I am fighting a boss. I’m going to try and look online for some solutions to the problems and if I find and try some that work I’ll update the review to a 4 star.

Like the feel and the graphics of the portal. Just not as portable I wish the hand held could be. Stuck mirroring the ps5 so loses connection if you are in another room

This is NOT a PS5 dedicated Switch. It doesn't travel beyond the boundaries of your home WiFi network. This is made clear in the literature, but often overlooked. That said, it is nice to be able to access the PS5 from anywhere in the house and at anytime, especially if the PS5 is connected to a TV that is used for other purposes. This means that no matter who else is using that TV at the time, you can still play your PS5 games. The unit, itself, has comfortable and familiar controls, and the screen is vivid and easy to view over an extend play-session. If you have strong WiFi through out the house, there is little if any lag or stuttering. I think of this item as a "gadget" to help extend my opportunity to access my PS5. It also helps keep the peace when there is a conflict between the TV watchers and the gamers.

Bought this open box for 25% off MSRP and it was in incredible shape. This device is magic, totally changes how I play my PS5. Highly recommend.

Screen is pretty big and Its nice to be able to play my Playstation from anywhere in the house.

Works great, nice to be able to play games on the move and pick up where you left off.

I definitely agree with a lot of reviews I’ve seen about this. This is a great device if a PS5 is your main device and you are a parent, or someone who makes time to game before bed. There have been days where there just isn’t time for me to sit on the couch, but I can play a little winding down for the night in bed! The screen is very nice, and the internal audio is solid enough. I also already have a pair of Pulse headphones which really helps! I wouldn’t play an FPS on here, as there is a little input lag that throws off timing, but I’ve really enjoyed playing single player games on here. A Steam Deck certainly does more, but this device definitely has a place in a lot of people’s homes!

I like the design its easy to use as a long time playstation and controller user comfortable to use and easy to set up, some annoyances that come with it is nothing major or bad enough not to recommend but a bit of a pain when it comes to visual quality dropping with me playing it in another room with constant unstable network connection dropping remote play visual quality