Customer Ratings & Reviews

buying this online was very quick, i made order at 8am and picked up at 10am.. that was fast to me. as for the system, its a add touch to the PS5 community to be able to play on the GO. make sure you grab a case and screen protector too.

I’ve been hesitant to get this device after looking at initial reviews, but overtime I had seen positivity go up and I finally jumped on it. I’ve had it now for two weeks and I can say that this is a purchase well-made it’s exactly how I envisioned it would be. It’s not perfect, but it definitely does what I need it to do

Its very good devise. Weight is light on hands. easy to hold. Good quality.

Love this thing! It works well and I use it when Im on the go

Love it screen is way clearer then i thought it was going to be.

You can stream from your ps5 and play on the go . Fair enoigh price and it works well in my house

The screen is amazing. Being able to play my PS5 games while traveling or when im laying in bed while it is in a different room is amazing. It is surprising comfortable in the hands.

Ever sifne the update withh cloud gaming it has been so smooth. No ps5 needed ajd they added games every week when i travel I can take my portal with me. Even though its in beta one day we can play our games or maybe download them but no lag or nothing when I play

Before I purchased, I had read a lot of reviews and many were from people like me. I’m a parent of two young kids, so being able to sit in front of a TV with my system set up just isn’t in the cards right now, so I went ahead and got this. I do like it but there’s definitely room for improvement. I use a wired in ps5 but some games are tough to play due to lag input. It’s not my WiFi, my WiFi is consistently strong. Sometimes the screen glitches and it’s weird. Some games play perfectly. Oddly some online games play better than offline games. Battlefield plays perfectly. Ghosts of Tsushima plays great. MLB is hard, there’s definite lag between when you hit the button to when the action is performed. Madden mostly plays great. NHL is a mess. I don’t think it can handle that fast constant action right now. I hope it’s something they can patch. I have headphones that work but it seems like they only connect bc I have the dongle in the ps5. There’s somehow no Bluetooth on this thing which in 2024 seems wild. Battery life is pretty good. I’d estimate 4-6 hours per charge which is pretty good IMO. Feels like you’re holding a real controller. Gets a little heavy if you’re laying down holding it but nothing crazy. Overall a cool product that I hope continues to improve. Oh, one more thing, it’s sort of loud. You can really hear it working if that makes sense. Lots of clicks and buzzing at times. Is that normal?

My grandson loved the game he got really exited when i got home with it. He plays the game after he gets from school but first he needs to finish he's homework and then he can play the game for only 2 hr.And he is very happy after he plays the game connected to the PS5. And i'm happy also to se my grandson happy as well. I thank Best Buy for my grandson happiness. Tks. Robert Sanchez

Well built, premium quality, portable , crisp graphics, looking forward to when PS corp. to expand the streaming library

Needs real strong internet speed or direct connection or it lags and freezes

I purchased the Portal on release day and ended up returning it after a week. Software issues led to lots of stuttering in games, especially in scenes with lots of panning & motion. Control was nearly unplayable for me on the original system software due to this issue. After a major software update (4.0) I heard these issues had been fixed and decided to give it another try. I'm happy to say that my experience is drastically different this time around. Games run near flawlessly and I don't notice any of the original issues that plagued the system on release. Some open world games with lots of foliage (FFVII Rebirth) may still show slight signs of compression when the screen is in motion, but in terms of response times when buttons are pressed it feels really good. If I had to critique the system, I wish the battery lasted longer and that the controller vibration was closer to the PS5 controllers. The vibration feels less precise overall.

I was very hesitant to get the PlayStation Portal. With having 3 kids I get no time to game. So I bought this and gave it a shot (had two weeks to return it if I don’t like it). Well for me this has been amazing, I can now play anytime and I have finished two games since buying it. Highly recommend for Dads out there. It’s ok for call of duty but it’s better for single player games.

Was looking for gift for my son and thought this would be great for traveling. Hook up to hotspot and plays games from the house. Can be a little glitchy but nothing compared to dial up days.

Works well for my PS5 easily to use and play a nice add on

Great handheld as long as they keep up with updates

The product arrived quickly and in good condition. Worked well out of the box.

Really enjoying this impressive piece of tech thus far. It's given me the opportunity to open up our family TV more as I can play my games elsewhere, including out on our patio (perfect for summer!). The hardware is impressive and as long as your internet is up to modern-day speeds, the performance is solid during both multiplayer moments (Helldivers 2) or single player games (Last of Us)

It’s a remote player! Lets me be lazy and play things from bed, instead of getting up to go into another room, also convenient when someone else is using the tv the system is connected to.