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Customer Ratings & Reviews

$306.84

Customer reviews

Rating 4.5 out of 5 stars with 7065 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,065 reviews
  • Rated 5 out of 5 stars

    THANK YOU!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was really helpful in finding me what i wanted

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Ps5 portal won’t stay connected to ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t stay connected to ps5 for more that 5 minutes

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good if you have a good internet connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PS Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality if you have strong internet with little to no dead spots. poor wifi can ruin the experience

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea. Bad implementation. It needs to be a system of its own and not require Your PlayStation. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Play station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was mobile but it has to be connected to your play station. Not what I was looking for.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    doesn't work as it should

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect to the PS5 unless I'm in the same room; connecting from other rooms defeats the purpose.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I thought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend buying this even with really good Wi-Fi when out I was constantly reconnecting back to the system. So it just ruins the game play.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its there....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is basically a extension of you ps5. But lower quality. I think the psp was better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Too many issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to successfully play it once and then it had connection issues. Best buy exchanged it for me but the new one still didnt work. Verizon changed permissions on my router hoping that would fix it but no luck. If you plan on using it off t mobile hotspot it will not work. Too many issues for a 200 dollar device. Wish sony put a higher price tag on it and made it function more like a Switch

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Stay away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation dropped the ball on this. Might as well just play when you can actually be connected to a tv with your console.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad joysticks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, BUT the problem is that the joy sticks stop going up and down...I only used it about 3 times when I could look around in the game because the joy stick stopped functioning...I would give it a 5 if it wasn't for that

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    I want to love this, but I can’t.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea behind this handheld is amazing. Being able to play your console anywhere with stable wifi on a handheld like this is so cool. Even the materials used, and the robustness of this device is 10/10. Unfortunately, where it falls short for me is the lack of an OLED display. For $200, this should at least come with an OLED display, not a cheap LCD. Going from an OLED phone, to an OLED tv, to then and LCD portal is not something I want to get used to. Picky as it may be, but OLED should be used in this device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Ps5 portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device but a little expensive not worth 400 in my opinion

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. It doesn't have good internet connections

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen resolution not good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution not good enough for gaming. Stable and high speed Internet connection required at all times.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. In order to use it you need WiFi and gotta leave your ps5 on low power mode. So basically it’s on 24/7. Can’t use Netflix or YouTube. So yeah unless you’re going to use it at your house or have a great hotspot connection I feel like it’s not worth it. Rather wait until Sony puts out a new psp

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems with the portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Bluetooth, no 4k screen, no standalone capabilities… it is what it is… silly about the Bluetooth, what doesn’t have Bluetooth? But it’s great on WiFi as long as you leave your PS5 in sleep mode…

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product wasn't for me. The way I have my entertainment center setup this project turns on my tv, surround sound and ps5. So did work for in bed playing. If it wasn't for my setup this item would be perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im going to try to run my PS5 with an eithernet cable once it comes in the mail. But im not that happy with the dropped frames and stuttering. My router is 2years old and it has worked great for everything else.

    I would recommend this to a friend