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Customer Ratings & Reviews

$306.84

Customer reviews

Rating 4.5 out of 5 stars with 7066 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 337 Showing 6,721-6,740 of 7,066 reviews
  • Rated 1 out of 5 stars

    Horrible Best Buy system

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to place an order for the Portal 4 different times using different payment methods and it didn’t work. Finally once i called they placed the order but then the next day they cancelled it claiming i had mutliple orders in place which wasn’t true. The system is overworked and poorly maintained. Very dissapointed and wikl avoid buying from Best Buy in the future.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dont buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lags and freeze all the time and crappie graphics.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor connection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immediately disconnected from PlayStation not happy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible decision to buy remote play very laggy even sitting in same room with ps5 hard wire only good thing is the cloud streaming if you have premium but still not very much popular titles

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Remote play on different Wi-Fi does not work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plays great on my local network. Cannot get remote player to work on a different Wi-Fi

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen quality sucks it's always lagging and it never stays connected

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The idea is there

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great concept, but not really practical. If you really want to play your game, just play it on the tv.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Basically useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dont have the fastest internet possible it is unusable. Lag, blurry.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got nothing but lag and disconnects with a great home wifi signal

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good lagging to much!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sony portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was lagging too much I couldn’t be away from home trying to remote play

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Joystick stopped working after 3rd use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used twice and on the third time Right joystick stopped working 17th day of course next day after return policy. I didn't get the warranty but I mean come on it should have at least minimally last a year I have psp system that's been working since first day of release. Now it's just a big paper weight

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very laggy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return it. Very laggy device. I would not recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible - usbosnwhxknsbxjsbbdxjzjbzjxjbsvhzjsjhdbdkjdhbdjxggzjshwuidhbdkxohdgsjxjbdjzhxhdisbshshzhshixjhdhdjdhshdhsusbbdishbsushshd

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t understand description product and was unable to return !

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor product, can’t believe Sony released this.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too slow, too delayed even with a $450 ASUS router

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can do this with your phone isntead of buying a screen with a controller has a considerable lag to play online like cod warzone and grand turismo

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NOT FOR ME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HATED IT. RETURNED AFTER 1 DAY. GOOD IDEA WITH POOR EXECUTION.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Is Awful!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER buy from Best Buy!!! Seriously, it should be the absolute LAST place you buy from. I bought this as a gift, I gave the gift a week later. It NEVER worked out of the box, but Best Buy has the worst return policy ever. F Best Buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Absolute Crap

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was just as bad as ysing the backbone. Everytike i used it regardless of settings, ut always glitched and stuttered when playing. Never ran smooth unless i was on the menu! Do not recommend this trash!

    No, I would not recommend this to a friend