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Customer reviews

Rating 4.5 out of 5 stars with 6794 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 6,794 reviews
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    The product is great but the service is…..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Portal and its portability. I hate that you HAVE TO HAVE IT CONNECTED TO YOUR PS5 and it’s not Cloud streaming(they haven’t ruled it out in the future). The Portal has a great display and uses same form factor of the PS5 Dualsense with the addition of a huge screen in the middle. I will say the Analog sticks are 1/3 smaller than the console DualSense though and that may be an issue to some. Now to the service…. Sony hasn’t released a patch or an update to support the bit rate of the Portal to match the console(understandable to a degree) so it causes an issue at times with gameplay and the mismatch bitrates. Lastly, the lack of update has made it somewhat of a paperweight in some cases. A lot of people play seamlessly but others aren’t so lucky because of the Portal disconnecting every 10 secs. It’s really a luck of the draw if it’ll work for you but if it does, it’s well worth it. If it doesn’t then you may want to return it or wait til a software update/patch comes to plug the holes. Great device. Just needs some TLC from Sony. They’ve been practically hush about it besides them being surprised it sold more than they originally thought

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 3 out of 5 stars

    Weak connectivity (small range) and Lag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is unfortunately not a great option for FPS gamers due to several limitations. The most significant issue is noticeable input lag, which makes precise aiming and quick reactions difficult. This problem is compounded by connectivity issues; even with a strong connection (my internet 500 mbps) to the modem, the Portal tends to lag whenever you move even slightly away from the router. These combined factors make playing fast paced, competitive FPS games on the Portal a frustrating experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Great handheld

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fantastic. Incredible screen. Ps streaming is a game changer

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Does exactly what it says and is reliable and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, great for gaming, light weight, easy to game for someone with smaller hands or a kid. amazing display. just remember, you have to have a PS5 to use it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance, Portability

    Rated 5 out of 5 stars

    Love it. Worth every penny!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. I bought this and literally have not turned my tv back on. It’s so nice to be able to play Helldivers 2 in my hands. I have been having back problems so I can lay down and have the games on my PS5 in the palm of my hands. I only play a max of 4 hours so the battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality

    Rated 5 out of 5 stars

    Overall the best option for PS remote play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: - The most ergonomic controller for remote play available. Very comfortable to hold and use for extended playing sessions. - Battery life is good - Screen quality is great though with minor caveat (see cons) - Overall build quality is good - Reasonably priced Cons - In the current firmware build, does not has the ability to turn on Playstation remotely (can only wake from rest mode) - In the current firmware build, does not support game streaming. - While the screen is great, but the screen finish is prone to reflection. I recommend using a screen glare resistant screen protector. - The analog stick is a bit more sensitive/loose than the standard DualSense, may take some getting used to. - Depending on the game and your network connection, may have minor delays/lags during gameplay (for me personally it was very minor). - If you are away from home, you will not be able to remote play physical games without the disc already in the PS5 console. Verdict - Recommend for those that would like to play PS5 around the house or remotely, especially for parents that needed to take care and watch the kids around the house. Despite the minor the cons, this is overall a very solid device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    This is an amazing device!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing device! Did not know if I would use it much when purchased, but I use it all the time, and the screen is bright and big! Can't go wrong with this purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Does what it says it does

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To get the best out of this device you need 2 things: 1. PS5 plugged into your router via Ethernet. 2. Good wifi signal. In my experience, you can play most games at full speed without any issues. It's great for 3rd person action games, RPGs, platformers, etc. I assume twitchy online shooter games are less-good compared to just playing them on a console. But this is a streaming device, not a portable console. The screen is nice and big - a big win if you're used to playing/streaming games on your phone. The controller itself is basically all the same tech from the DualSense controller. Your hands might get uncomfortable after a long play session. Not sure if that's from the added weight of the device or the ergonomics of the device itself. It takes USB-C and has a headphone port, which is more than you can say about most devices nowadays. People like to compare this to handheld computers that cost much more and take much more work to set up PS5 streaming. This is a no-frills streaming device that works right out of the box. It doesn't promise to offer more than that.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    I like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great screen, smooth controls, and perfect for playing PS5 anywhere at home. Comfortable to hold and works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for gamers who want to game but can’t because the TV is occupied, sleek design that feels great in hand, great quality and a very nice screen. Just make sure you have good internet before purchasing or else this product is useless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Welcome back to gaming!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wonderful piece of machinery has given me the chance to get my game on. As a grown man with responsibilites and children, those things come first. And i don't want to hog the tv by gaming, so i put it off and off and off and I never get to play on my PS5. Now I can easliy chill on the couch with my family while we all enjoy something on the big screen and I can disappear into a game-world of magic. A solid wifi connection and having the PS5 on a wired connection and rest mode helped to optimize performance. I love this thing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    A good system for a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is an overall great product with only a few drawbacks. Positives: 1) If you have a strong connection you can play anywhere, not just on your home WiFi 2) The controller design feels really nice* 3) The screen is pretty good for being an LCD The Negatives: 1) The connection has to be good and have no interference, if you're on a 2.4GHz WiFi signal you'll probably have issues 2) The touchpad choice is kind of poor, requiring a double tap for a click and a double tap + a third held for a held on the screen. 3) The audio lacks really fine adjustment, which I have found to lead to it being slightly loud, or almost muted. 4) The screen appears to not be HDR which on a few occasions seemed like it lead to some weird color crushing issues. Overall the PS Portal is a great piece that I would highly recommend for someone who has kids that want the TV or someone who wants to play less realtime games while out of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Surprised

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with good wifi connection. Nice design and good quality.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Perfect system for a full time worker/family

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading reviews and checking out videos, i was lucky to get this before it sold out. It has helped me put in 30 hours of Final Fantasy 7 Rebirth. I am a full time worker with a wife and kid who has a disability. I dont have to feel guilty about taking the only tv when the wife or kid wants to watch something. It is easy to set up and get working. Its very seamless when using it and the performance is great. My internet is 30 mbps and i have not had an issue with using it at home. Can be charged with the same cable for the PS5 remotes and have been able to play it for a little over and hour before i put it down to do other things. Its very comfortable just like the PS5 remotes. It also feels light but not too heavy. The volume is really loud for this particular unit. It has been a purchase i dont regret getting.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Not the Best Remote Play but the best Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Remote Play experience due to the controls replicating the PS5 dual sense. The Screen is bright and vibrant and even touch screen. Battery life if great although the charging is slow. As for Remote play connection and smoothness, it needs work and after 2 updates it's still not as smooth as using it on my iPhone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Rebirth of the PSP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great console, is dependent on your internet but it does the work. Great for RPG games and long story games allows for the freedom of movement.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Ps Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to play your ps5 games with confort and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Portal my travel but there will be lag.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew what i was buying when i bought it, so my disappointment is really in myself. It is BEAUTIFUL and has a great screen, great controls, feels good in the hands, but just being a streaming device SUX!!! Playing your PS5 in your own house with the Portal works amazing, playing in a hotel room is sketchy at best, pick your game appropriately. Network heavy games, from the portal over a hotel network to your machine at home, etc etc, is going to lag, single player games are still going to lag but you won't miss much. If you are getting this for travel, rethink it. If you are getting this for connections between 2 homes, it should be ok.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Not the portable we wanted but its what we got

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good for what it is and only for what its meant for if you havent really paid attention to it then read up before you finally are able to get one no it does not have its own games it does not have a browser it cant play music or videos it cant download anything and does not have Bluetooth BUT it does enhance the remote play experience feels better then using a backbone it has ergonomics of an actual controller with a mini tablet in the middle and there is less lag when compared to using my phone its just not the same when you clip your phone to a holder attached to a controller you have that top weight but with the portal its like a feather it is a bit awkward to carry around there arent any cases for these things yet so you gotta be careful yes its overpriced i think 150 wouldve been good and yes you waste less with a gamesir galileo G8 or a backbone or a razer kishi or a controller clip but the experience isnt the same if you really want this be patient keep looking DO NOT buy it for more then 220 dont go to fb and meet up somone selling it for 300 keep looking and be patient

    I would recommend this to a friend