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Customer reviews

Rating 4.5 out of 5 stars with 6733 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 145 Showing 2,881-2,900 of 6,733 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect for what it is

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a PlayStation 5 and don't always get to enjoy it while you're home, the Portal is perfect. It allows me to play in the small moments, even when i can't be in the room where my PS5 is. I've never used remote play because it really wasnt convenient, but this device makes it so. If you're considering, get it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Portal gaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best gift i could get my son thank best buy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great when everything works, which is rare.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has problems with connecting almost Everytime I try to use it. Lags more often than not. When it works correctly and runs smoothly, it is awesome. As a pick up and play device, it falls short. I wouldn't recommend it to someone else.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needs improvement for it to be a native remote player for ps5. a better/stronger wifi chip and higher bitrate could improve this. cloud stream is nice and offers a better consistency than remote play. if you have strong really good wifi with no network interruptions this can beat out the cloud stream. negative side is needing ps plus highest tier to use cloud play even if you own or bought the games. also if you’re gonna remote play from your ps5 please make sure to connect your ps5 via ethernet and put the portal on 5ghz network indefinitely with not a lot of congestion

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Device for Travel

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for travelling. The connection time varies depending on the network you have access to, but once it connects, you’re golden! The games available on the cloud for download and play are great as well. However I do wish they’d have more sports titles.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Fantastic purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to sit away from my PlayStation and still play whatever I want.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works better than expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I leave my PS5 hooked up to my livingroom TV and occasionally move it to my bedroom. I bought the Portal with mild expectations as I knew the latency might be an issue. Tbh, when playing Spiderman 2, i cant really tell there is a delay but when playing Call of Duty I notice it. My PS5 is hardwied and I am using a Ubiquity UniFi UAP-AC-PRO.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Remote and nothing more

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good at what it does. It allows you to play games on your PS5 when you’re not sitting in front of the TV next to your PS5. (Yes you NEED a PS5 also to use this). My biggest gripe, it does NOT support Bluetooth headphones. Hope you have an old RCA headphone or the new proprietary headphone / earbuds from Sony. Other than that, I haven’t noticed any meaningful lag, but I have been playing this in my house, so, make what you will of that. Oh, and I was unable to edit how the touch screen works, I have to tap it twice for it to operate the Touch Bar on the PS5 controller. I would have loved to change it to one touch, maybe I’m missing something. Final thoughts, if you’re a tech junky like me, I recommend getting it, otherwise, don’t. Wait for something that can play games natively and also support PS Remote, like the PS Vita that had its own games and it also let me remotely connect to the PS4 to play games when I was away from home.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 3 out of 5 stars

    Streaming is only so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal has excellent ergonomics and haptics with the spotty nature of fluctuating wireless signals. For a device that costs 150-200 dollars less than an entire PS5, it really should be a 1080p HDR oled panel that is able to run PS5 games natively, but instead what we are getting is a decent remote streaming device that requires ownership(and power-on) from a network-connected PS5. Your mileage may vary, but in my 5 or so hours with the device, i had no disconnects, although i most certainly experienced audio crackle, streaming artifacts(at 60fps) and severe input lag in the 100’s of milliseconds. Remote play and cloud gaming simply isnt ready for prime time, but overall this device does what it has set out to do, and thats provide remote playability of PS5 games when a direct tv connection isn’t immediately available.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Alternative gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the portal it's great. I get to enjoy my ps5 in the comfort of my bed or in my favorite chair when I don't want to spend all my game time sitting at my desk. Its not a true portable console but it's better than nothing at the moment great alternative in my opinion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best gift ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift and my daughter loves it she can’t put it down ! She is constantly plays with the device.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect for remote play!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works flawlessly to remote play my cosole when visiting my parents for the holidays, way easier than lugging my console over when staying for a long weekend! No input lag or noticible difference compared to playing on my tv at home. It did take some time to get used to the wider feel of the controls but it is as comfortable as a regular controler.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Way better now that launch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! I’ve tested it out in various settings and it performs wonderfully.raps and bounds better than when it launched.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation on the go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun device when you need to play on the go or without the tv definitely recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great purchase good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It looks great in hand the screen is nice and again in black it just looks perfect

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Connection Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a huge fan. Ended up returning it. Connection does not work very well even if on the same wifi network as the PlayStation and it constantly looses connection. Can get the same result using an iPad and remote play if you have one. I just can't justify the price point for those few setbacks. Great concept though just needs some improvement with connections

    No, I would not recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great device, still needs to improvement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is of good quality, buttons and sticks feels like the real PS5 controller. Screen is sharp and bright. Speakers could have been better placed. Requires strong internet connection. Caution: Currently doesn't connect to public Wi-fi (ones that require web browsers) like hotels and some coffee shops.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Well worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was well worth the money. Now I can play my PS5 games without having to sit in my living room.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! I’ve always wanted to be able to play my PS5 games on the go.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Worth the wait

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was worth the wait. Nice size screen with good picture.

    I would recommend this to a friend
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