4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$374.59

Customer reviews

Rating 4.5 out of 5 stars with 7072 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 7,072 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps portal

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and love it work good love playing with it all day

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works amazing!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I use it at home and it's flawless. I used it while on a trip across the country and it played amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Gaming at your fingertips

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convince at an all time Best. No lugging the entire system around. This just pick up an enjoy your play. I highly recommend this product to anyone in the gaming world!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    grate quality and very convenient

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it work great, you can play anywhere as long as you have a good internet connection and your PS5 on rest mode

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Frustrated

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm extremely disappointed with the PlayStation portal, and I'm not alone. As a long-time PlayStation fan, I expected a seamless and user-friendly experience, but what I got was a clunky, slow, and frustrating interface. Firstly, the navigation is a nightmare. The menu is cluttered, and finding what you need is like searching for a needle in a haystack. Simple tasks like downloading games or accessing settings become an ordeal. The slow loading times and frequent errors only add to the frustration. The portal's design is also visually unappealing, with a dated look and feel that lags behind modern standards. The layout is confusing, and essential features are hidden behind unnecessary layers. But what's even more disappointing is the lack of functionality. Basic features like game organization, friend management, and notification settings are either missing or poorly implemented. The search function is unreliable, and the store is a mess, making it hard to find new games or deals. Some other issues I've experienced include: · Frequent disconnections and errors · Unresponsive customer support · Poor optimization for different devices · Limited customization options Overall, the PlayStation portal feels like a step backward in terms of user experience. It's a shame, considering the excellence of the PlayStation consoles and games. I hope Sony takes user feedback seriously and revamps the portal to match the quality of their hardware and software. Recommendation: Until significant improvements are made, I recommend using the console interface or exploring alternative gaming platforms with more user-friendly portals.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great handheld device if you don’t like solely playing on a TV. The only other features that this is lacking is Bluetooth and a Web Browser, other than that it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Better than I expected.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally have my TV back. Got this thing for on the road, but my kid can play the PS5 from the living room all the way across the house in his room. I love having my TV back.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product when it works. Screen is amazing and looks much better than when I remote play on my steam deck. Games that require low latencies don’t work too well but it’s perfect for casual games like jrpgs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device Sony has ever created

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loads me in very fast. A feast for the eyes if you’re a PlayStation fan. Only issue I have is it lags every time I connect to my ps5 when I’m far away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great PlayStation 5 remote device

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic the kids love them and keeps them off the tv great device awesome product from Sony for your ps5 like a switch but you must own ps5 to utilize hope this helps everyone you have to own a ps5 to use PlayStation portals

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife wants to watch TV? Too easy, switching from tv to the portal is fast and if you have good wifi streaming has little to no latency.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No quality settings to increase visual quality.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you already have a Steam Deck, Ally, or any handheld, you're better off using Chiaki or Remote Play. You're only streaming at 15mbps max. Any motion, especially on the low quality LCD the portal is using, is gonna look like a smeary mess. Using Chiaki on my Steam Deck Oled, I can bump up the quality to 30mbps with roughly 2-5ms of input latency just like the Portal.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you have the Premium PlayStation plus. Can stream games from anywhere without having to connect to PlayStation 5 itself.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps portal better than the TV thank you best buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite purchase it works so flawlessly and I don’t even use a tv I just use my portal thank you to the employees for recommending it

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    needs better wifi chip

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you can somehow get perfect wifi connection, then it would be perfect itself. But it's using a WiFi 5 chip and the stuttering and scream tearing is relentless, even with the best routers. Tried everything.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this gift for my brother he really enjoyed it.. just wish it would work outside the home..

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is good and durable but connection is not great

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect remote gaming experience

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The perfect device to keep your gaming experience alive! I love it. I play online survival games and I love to be able to keep up with my game play when I’m traveling! Easy to use and battery life is great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing… for some games

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By now most know the capabilities of this. Only plays on wifi, doesnt travel well for that reason, etc, etc. I knew this and knew i would only use it at home before bed or while someone else was using the tv. That being said I was cery excited. The hardware is a 5/5. Very cool design, same features as a PS5 controller with adaptive triggers, even the rainbow light effects. Very good and fun for arcade style games and RPGs. The cons: it is very hard to play precision games loke COD or Gran Turismo. Its hard to focus and there is minor but somewhat frequent lag (as expected playing these games over wifi, and yes, i have good wifi). Overall still glad i have it to play some relaxing rpg style games before bed.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh, I mean the controller feels awesome but the connectivity is lacking

    I would recommend this to a friend