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Customer Ratings & Reviews

$374.56

Customer reviews

Rating 4.5 out of 5 stars with 7043 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 7,043 reviews
  • Rated 4 out of 5 stars

    Amazing play.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal is amazing to play on it is a modern wonder. The only reason I give it 4 stars is the quality control on the analog sticks was not very good. It took 3 different units for me to get one that wasn’t defective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony is constantly making this better

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Steady updates always seem to be adding functionality. Makes the future for this device very promising.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Just what I thought

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the expectation of using the portal while away from my physical PS5. And it has performed very well in that aspect. I have no issues connecting. I love the feel of the portal in the hand. I have no regrets. Just what I thought.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great device for dads

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a dad and have a PS5. This is the best solution for you. The quality is quite amazing. Way better than a backbone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great optimized well for 95% of games just make sure you have a wired connection to your ps5 to really make sure things run smooth

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PLAYSTATION PORTAL

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoyef the comfort of the welcomers as i walkd through the sliding doors. As i got to my item i was lookn for customer service helpd with any question i needed. Thx

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    it's alright

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    shipping was great, got here the day after christmas rather than jan 8th. The portal kinda sucks tho it's super laggy since you're streaming the ps5 to the little thing. Works good if you aren't playing online.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Excellent, when it works.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love if this was able to connect to more wifi like the library or a starbucks or even my hotspot, but ive had no luck with either of those three. My home wifi works perfect with it though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good and connects with no problem. Work anywhere also with internet

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good Device doesn't suit my needs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Device screen is a little to small for my usage. I tried ps5 remote play with my tablet seems to be a better use case for my personal needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my PlayStation portal very portable inconvenient

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Interesting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this device is amazing id give it 5 stars but in my experience the device became useless from my bad internet.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Portal is amazing

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Easily able to game anywhere you want with little lag or latency as long as you have stable internet. Would recommend for anyone considering trying this out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beat video console, play any where and good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Birthday gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got this for his birthday and he loves it. The color and graphics are very clear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just buy it, its worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect companion for ps5, cloud streaming really sent it over the top for me. I love it, bought it open box and it was perfect, thanks again best buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best controller ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been purchasing PlayStation’s for 25 years and this is by far the best controller they have came out with thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great accessory for PlayStation users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Handheld ps5 does what it needs to do great product, sound could be louder

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Portal does exactly what it advetises, ps5 gaming from anywhere in my home or out and about.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is horrible. I have yet to be able to use it more than 15 with out the connection dropping. If I could give it a zero, I would. I had high hopes. Doesn’t matter what type of connection is made it drips. Unplayable. I want my money back. How can they still sell this device. We need a class action lawsuit.

    No, I would not recommend this to a friend