Customer Ratings & Reviews

Has potential to be outstanding but the whole needing a ps5 still to play is not it.

Sony ought to be ashamed of themselves for creating this product. How does it make sense that my PS5 console has to be powered on before I can this portable device? I guess this is on me for not reading the functionality very well before purchase. Furthermore, BestBuy refused to take back the item when I went to return it even after their customer service team member by the name Jade advised me to take it in. I know it was already past the return window but she specifically told me they would make an exception. When I got to the bestbuy store in Downers Grove, I was told she misinformed me and that they won’t be able to refund me for it. Now I am stuck with this useless device

Decent for one thing only. Really wish i knew how one trick pony it is. Only play games off your ps5 and a bit annoying to hold.

This is the only technology I own that constantly disconnects from my wifi. It happens every few minutes. When it does run, it is pixelated. Streaming apps and Nintendo switch all work fine on my wifi. It worked well for the first few weeks. Too bad it didn't act up before the 14 day return policy. Would not recommend. PS My internet is fiber.

The screen was okay, I just did t like how I had to turn everything else off just so the WiFi would be strong enough to use it.

While the item works. It is NOT at all what the salesperson represented it to be. Does not work for what we were looking for and Salesperson sold something different.

Keep reconnecting, hard to connect, if you lost service that is all quality of the games from that long is crap. No worse it

Doesnt even connect to my ps5 outside of my house even though it has a good connection

Choppy and laggy to the point of being unplayable. I have Xfinity home internet and it’s very fast. I regularly stream many games/media on many devices and it’s always great. This thing does not work. It can barely connect and when it either doesn’t register button pushes or registers them like a million times. I used to stream ps4 to the vita and it was wayyyy better than this. Yikes.

Great design, but the lag was horrible in my house. I have gigabit ethernet and zero issues on other equipment with my home averaging connection speeds over 400 mbps at the worst of times. My daughter could barely play Hollow Knight due to the horrible lag. Not recommended for the price.

Dont believe these reviews... i have over 1gb speeds bought a gaming router just for the portal and still have problems with it remotely connecting from away from home and when i am home i get a delay, sometimes doesnt want to wake ps5. Ps5 is wired, did all the recommended settings online youtube videos, still same results.... lame. Have better playing xbox remote play no delay or lag.

This item is great when it comes to design and graphics but it sucks when it comes to playing remotely. I think PlayStation need to make this same game independently that uses some sort of digital games to play anywhere or anytime without having to connect to a physical ps5 to play remotely.

As much as I love the product it did come with scratches on the back, a very dirty screen, no charge cable, and a beat up box. Not exactly what you'd expect for open box-excellent

Needs wifi in order to run, unless you have the best connection, games are choppy

Cosmetically its a good looking handheld device but even with a very good internet connection there a lot of time lapse or lagging in playing games

I love Playstation but this portal wont stay connected and it takes forever to connect and when it does connect it dis connects.so fast and becomes a waste of time and money im very disappointed that i cannot return it for it was a final sale

Its a cool device it just doesnt work aswell as i wanted

Honestly the concept is cool but if only did it like the play station portable where you could take it anywhere I would have kept it, but having your system on makes no sense when you can game on the tv

i wanted this thing since it came out. When i finally got it i was very disappointed. No i didnt expect it to be like a psp but i expected the connection to wi-fi and latency to be better. The idea of the portal was great but they didn’t execute in my opinion

Worked flawlessly everyday for 2 months then the right joystick stopped working up and down. Seems to be a super common issue.