Customer Ratings & Reviews

The device is cool. The service I got when a joystick broke within the first two weeks of owning it and the geek squad guy trying to charge me for another 60 dollar protection plan even though it was in the 2 week return window and clearly a manufacturer defect that is all over google was less cool.

It is ok for certain uses but I bought it because I travel for work and i thought it would be useful but it isn’t.

Please be advised that this will not allow access to online play for kids accounts although access is allowed on the PS5. It makes no sense at all. My son cannot use outside of the house and to find out after I purchase not only the game system but the nearly $200 PS Pass that is also a requirement to play online. I would give negative stars if I could.

dont really see the point in using this its really a waste of money, but its only good sometime went on vacation and it didnt work.

Experience overall no matter the game was choppy. The idea is great, but the product itself is not. Maybe next one SONY. Something non remote play based

I was not a fan at all, sorry this fell short for me.

Not worth 300 when you can do the same for free on a PC. Remote play is already laggy. This is just a controller with a screen. My tablet works better than this

I tried it with 400-600mbps it at home i had. To be really really close to my ps5 to be able to play something without too much lag . Also deadzones are pretty bad

Portal does not stay connected long enough to play a game.

It keeps disconnecting even when I have a 1gb internet speed, is just a controller with a screen.

Don’t not conect to ps5 I try different ways and look on YouTube and tell me same thing some people had same problem

Honestly, wasn’t what I expected. Delay was pretty rough when playing multiplayer games. The console had a nice feel to it, but ultimately fell short.

Doesnt connect to hotel internet it does not have its own internet Explorer.

Meh it’s like good but then just gets blurry and laggy and I have good wifi idk it’s cool but idk I sold mine

Had it for a couple days the PlayStation portal was very buggy. Part of it is due to wifi the overall experience was not good wouldn’t spend my money on this.

Absolutely love the ps pro! It worked well from about 50+ miles from my home. My only complaints are that it runs laggy if you have any type of download running to the point that it doesn't work at all and will disconnect. Theres also no way to access the internet from the device so any wifi that requires some sort of login like say an airport will not work. Outside of these small issues it runs smoothly. The screen size is perfect and graphics hold up very well on it. Its not too big nor too small and is easy to play/handle. I recommend getting a case to store it in when not in use.

Received damaged. Best buy said they would give me a protection plan after I said I would keep it (in writing). After 2 days of phone calls, being disconnected many times, and refusals to be connected to a manager I'm done, and still don't have the warranty. Absolutely fed up with BB, I can't get a replacement guaranteed before XMAS. Closest BB is 250 miles away or I'd go shove this thing in their face. Never felt so disrespected by a company that I've spent Soooo much money with over the years. Sad but time to shop elsewhere. Buyer beware, horrible customer service!!

I had to return it twice, I felt like a I got bad ones because my brother has it and it works great for him

I don’t like it due to latency in online games like call of duty also i played offline game and it the same issue so it not work for me

bought it and it was trash kept disconecting and the visuals was choppy after one day i returned it dont waste your money not worth it