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Customer Ratings & Reviews

$374.59

Customer reviews

Rating 4.5 out of 5 stars with 7056 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 7,054 reviews
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Playstation 5 for outside play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and easy to use. The PsPortal does as advertised with a lightweight feel in hand. Even though it is lightweight it still feels sturdy and durable like it will withstand hours of usage without damage to it. I keep mine in a carrying case for travel and use it outside most days. I am happy with the purchase

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great when it connects

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it connects to my ps5 it’s great but sometimes getting a connection is a pain. My home network is good and I am using the ps5 connection using Wi-Fi rather than wired connection, which I heard improves the connectivity. But yeah the cloud streaming is a game changer as long as you’re a ps plus platinum member. Solid to hold and use. The thumb sticks are a little higher than a standard dualsense controller so it takes some getting used to that, but overall a great product!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ps portal…………i wasn’t expecting to get a ps portal at this time due the fact its in high demand i really appreciate this…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the compact gaming system that allows me to play on the go

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great device for all around gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase has been a very large leap 8n gaming for me. I know that this device is not a stand alone portable gaming device, but it has truly given me the ability to clear my back log of games. While at the same time allowing the rest of the family that same alloted time for shows or movies. A big win all around.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 3 out of 5 stars

    I would definitely purchase a ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the most part, this portal does what is advertised. You can remotely play or stream your ps5 games away from home. The good: you can play away from home, the led screen is pretty decent. The system is easily portable. The speakers are great. The bad, your ps5 needs to be in rest mode, the controls are super sensitive, the touch pad functionality is in the screen, making certain moves complicated, and msybe the worst function is the wifi connection. If your wifi in the area you are playing, if it's a good connection then the game play is ok.. but if the wifi isnt that great, then playing is a nightmare..every time i play, i get frustrated in the first 20 minutes then give up. But i live in a very rural area, so wifi blows.. bottom line. Its worth it if you have great internet..

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels good looks good, bigger than switch. Feels sturdy

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!!! Gives me the opportunity to still play game while watching something else on tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, but not great,latency is notable in gameplay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal is a good companion device for the PS5, but it cannot fully replace a PS5. The device relies heavily on streaming from your console, which causes a noticeable delay when playing video games. Also, for some reason, some of your DualSense controls will not transfer to the PS Portal, which can be annoying for the game you're trying to play.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the ps portal

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device works better than I expected definitely recommend for mobile ps5 or if you need to share the TV with others.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 4 out of 5 stars

    Nice screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how big the screen is and that I can play my games when I am away from home.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Hand-held elegance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics on this handheld is way better than what I was expecting, homerun Sony as usual!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my playstation portal i got it for father's day it goes with me every where on trips just playing this handheld is awesome also the new updates are awesome

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to play from bed or when other are using the tv

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    The perfect ps5 handheld !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best handheld for in the house gaming to being away on vacation and wanting to play your ps5. Dont wanna tie up the t.v ..... Want a more personal ps5 experience... Do you love handheld gaming.... Then this ps portal handheld is for you dont wait if it's in stock buy it you wont regret it . Game on !!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, but falls short where it matters The display and ergonomics are solid, but the lack of HDR support is puzzling—especially since most TVs and PS5 setups run HDR by default. VRR isn’t needed here, but HDR should have been included. The bigger issue is connectivity. This device only supports Wi-Fi 5, which feels outdated. At minimum, it should’ve shipped with Wi-Fi 6E for smoother streaming. Since the Portal can only stream games (either through your PS5 or PS Plus), network performance is everything—and it simply doesn’t deliver. I ended up selling mine, as I get a much better experience streaming to my PC handheld. Third-party apps let you boost bitrate, and with Wi-Fi 6E the stream quality is noticeably sharper. For $200, this should be the best PS5 streaming device on the market. While the DualSense integration is nice, the shortcomings outweigh the benefits. I cannot recommend this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Portal is amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been usuing the playstation portal now for a coupld of weeks and it is just amazing. It fits my needs since i have children and they live taking up the tv in the living room. Also the process of picking it up at best buy was fast and easy. I don't get any lag and it boots up fast. Also the battery feels like it last forever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's all right

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect little handheld for a console truthfully we you can even use it as a secondary PlayStation to a point you can stream your own Library and have someone playing on the main console comparing it to something like the Rog Ally it is a definite leg up controller feels very nice only weird part is is that you have to use the touch screen and as the touchpad on the PS5 controller I really wish they had something like the steam deck with the little mouse pad accessory with it but truthfully $300 it's worth it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, I bought to play Crimson Desert and works great

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The best gift!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband for his birthday. He absolutely loves it and has used it almost every day since he has gotten it. He loves being able to play any of his favorite games even while we’re out of town. 10/10 recommend for any PlayStation lover!!

    I would recommend this to a friend