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Customer Ratings & Reviews

$374.59

Customer reviews

Rating 4.5 out of 5 stars with 7057 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 7,056 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it and come clutch when needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the updates it’s a lot better and useful …Don’t regret it at all

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fun time.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this device. Great time playing it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great For Travel

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my portal. Sony keeps up on the updates, well worth it

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good quality, I've been downloading games and playing all day.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Decente remote player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal Remote Player does exactly what it sets out to do — provide a premium remote-play experience for your PS5. It nails the controller-feel, screen size, and ergonomics. However, it doesn’t attempt to be everything (and that’s both its strength and its limitation). Because it’s heavily dependent on network conditions and the PS5 remains the “engine”, you’ll only get the best experience if your infrastructure is up to scratch. So, if you’re a PS5 user, you have a good home network, and you frequently find yourself wanting to play away from the TV — go for it. But if you were hoping for a full handheld console alternative to the PS5, you might be underwhelmed.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Love the portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the protal jus wish it was more accessible off online hatw how it has to be on the wifi to play battery drains but other than that having a good wifi connection n you straight to play onlineges with friends

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Cool gadget, but not quite there yet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product. Feels premium. Would be better if it was able to download games or use cartridges. Takes a little getting used to since some buttons from the controller use the touch screen instead. Great if you have a PSN membership and strong internet connection. While I have a membership, my internet set up does not seem to be strong enough for a stable connection, so I did not keep this item, however I hear it’s great for those who do

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Take your Ps5 anywhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great. If your looking to play your playstation 5 games on the go this is the way to go. It works very well on a mobile hotspot running at the 5ghz speed. Paired with the pluse explore ear buds and you can game anywhere youd like as long as you have a connection.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it — definitely worth it for travel or gaming on the go. Even if you don’t own a PS5, you can still use it by getting PlayStation Plus. It’s honestly a must-have.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 2 out of 5 stars

    Ended up returning after a couple of weeks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal was a neat concept but in the end, I ended up returning the device. My setup was a hard-wired Ethernet to PS5 and a higher-end tri band routers including WiFi 6E. I also have gigabit speed home internet. Unfortunately the Portal does not use anything above the 5ghz band however. I tested remote play on my iPhone and MacBook Pro prior to preordering the portal to make sure my setup was optimal. After having nearly a flawless experience with those devices. I decided to pick up the portal for the integrated dualsense controls and large display. I played multiple games but mainly focused on Ratchet and Clank: Rift Apart and GT7. Both games worked ok but there was just a bit more input lag compared to other devices I’ve used. The connection would degrade significantly in Ratchet and Clank when any graphically intense scene with lots of moving items such as explosions. This made it unenjoyable to play these offline single player games. Playing any fast-past game online wasn’t even an option with the input lag. I wish Sony would add more functionality to the device like being able to watch movies or play Spotify or even include a browser for Netflix or so you could log onto public WiFi like in hotels since I travel a lot. As far as a subpar remote play device for use around the house, $200 felt like a bad value for this piece of tech.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Portal is just ok

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the feel and the graphics of the portal. Just not as portable I wish the hand held could be. Stuck mirroring the ps5 so loses connection if you are in another room

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Best of the Best PS Portal and PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happy with My Playstation Portal is the best purchase I make is Best of Best from Sony Playstation 5 companion Controller Handheld is Best Handheld for Travel to other city or State

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is not the portable handheld we wanted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But if you’ve done your research you can come to understand the value it has and from its overall functionality. Unfortunately, this device is not for everyone. As for me i love it, and appreciate it, and have value in owning one. While i love traditional gaming on a console, I also love gaming on handhelds . This device gives me the best of both worlds. Ive had fun playing Ghost of Tsushima, Kingdom Hearts FM, God of War 3; from in bed at night, my kitchen, and boldly enough from my bathroom. Its network dependant, and ive had a few issues due to their being excessive rain in my area but nothing that impedes me from playing and enjoying my games. The lag from my experience has been minimal and while i wont say its been near perfect. My experience has been highly positive. This has been a great investment for me. I’d encourage others to give it a chance. Just by doing your research and understanding it, you know if its truely for you or not.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Playstation Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, has clear instructiojs on how to hook it up to my ps5

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I love it get to play all my favorite game on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing! Surpassed my expectations!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing! Works much better than I was expecting, and much better than my phone or iPad was working over remote play! Love being able to play my PS5 wherever in my house, and on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    great pairing for the PS5

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is a pretty great accessory that might not be for everyone. I have only used this at home and for the majority of the time it works pretty great. does have some connection issues from. does hitch up playing more intensive games, but not that often.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great device.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would recommend, perfect for the kids or when the TV is being used and you still want to game.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    NOT A PSP YET!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS portal is alright if you know what you are buying, its generally not its own system it works off your PS5 at home, but recently there was and update that you can stream your digitally purchased games or the free games that come with PS plus so it does make it better how ever you always need an internet connection to use this no matter what....and you also need a internet connection where ever you are and your ps5 is in order to mirror your ps5

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow snagged one of these off of best buy’s website. Works great, streams my ps5 games very well and has worked better than remote play app on my iphone with a backbone. The screen is way nicer due to the size also. Haptics on the controller are just like a ps5 controller, which is great.

    I would recommend this to a friend