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Customer Ratings & Reviews

$191.99
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The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7069 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 7,069 reviews
  • Rated 4 out of 5 stars

    Great Item!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this item! It’s very convenient I just wish it was a way to track it when it’s lost.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Favorite product highly recommend.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation portal saved my life amazing product especially with the new update..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Better than expected

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than expected. I was not sure if I was going to like the product but after using it for a while I've really enjoyed the experience.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Saavy Remote Play

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty saavy. we remote play all the time, the perfect habdheld portal device. can play anywhere. it is not a handheld gaming console, thats why theres psp.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large display and full suite of DualSense controls make the PlayStation Portal the ultimate remote play device for your PS5 – but consistent performance depends on your Wi-Fi

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No regrets

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s exactly how it’s advertised for use. It streams your PS5 to the handheld as long as you have a strong internet connection. I did use my mobile hotspot without running into issues as well as using my own WiFi, but when I went over to a friend’s house I did run into some lag. It all just depends on your internet connection if you know you already don’t have a good internet connection you will bump into issues. I do take it every where I go. Runs single player games rather smoothly but for multiplayer games you will have a very small input delay. Once you get use to it, it really doesn’t bother.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good if you have need for it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device battery better than dual sense controller

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    The perfect gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a perfect gift for my son. He love the portability and clarity of the screen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best item ever i use at work just makesure you own a ps5 console.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nice Device, Poor Connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would say overall it’s a very nice little handheld console to play it’s also very smooth however this device is not compatible with the hotspot of newer iphone device(s) because of a security block neither T-mobile nor Playstation has been able to come up with a solution to this problem which is why I cannot give this 5 stars. They really should’ve tested compatibility when programming.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot are saying this is useless but with two kids I can game while they take over the TV. Or I can use it in bed. Havent tried using it away from home but will give it a try soon.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lag-free play!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had been using my phone for remote play with a backbone controller, but there was always lag. Picture is great and no lag at all. I might finally get caught up on my games, now.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Only a partial portal !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's only good for playing digital games and the disk in ps - need good Internet and not one that requires consent - no browser on it ..

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Handheld Device for the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For only $200- it is perfect. More games are coming out on the streaming part and there really is not that much input lag when remote playing. Worth it and makes it easy on traveling, rather then having to bring the entire PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Game Anywhere

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation Portal transforms remote play, offering seamless, high-quality gaming on-the-go. Its intuitive design and compatibility make it a must-have for gamers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment! I love it. The graphics drop in quality when the battery is low but otherwise it is amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What does Geek Squad Do

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a reconditioned PlayStation Portal from Best Buy, and although the physical appearance was as stated, excellent the issue was the left controller had so much drift in it I could not even set the system up. It kept moving to different characters on its on??? So what exactly is their verification process? So the rich part wasn’t that they apparently did not do a check of the system. When I returned it, the customer service rep asked me if I wanted to just get a new one and pay the difference? What are you freaking kidding me? So I ordered online so I won’t have to drive 15 miles to BB, which I now had to do to return a defective item and you think I want to reward your company for the inconvenience caused to me? RIGHT!!!! I’ll just order a new one from Amazon and no longer do any purchases from Best Buy, this isn’t baseball. Two strikes and you’re out, do not buy anything refreshed from them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent game catalog light in hand love portability

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Ps portable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im just happy i was able to snag one before it sold out. I do recommend having a strong wifi connection. Because it does get sluggish when it doesnt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid remote play device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid remote play device. Make sure you have good wifi connection and properly adjust PS5 settings to align with the device capabilities.

    I would recommend this to a friend