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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7069 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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88%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 7,069 reviews
  • Rated 5 out of 5 stars

    Handheld gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great handheld system just connect to WiFi and play along

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price and definitely worth itt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for at Home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is great for what it does. It allows you play your ps5 around your house. It syncs instantly and has a very good connection everywhere, which is surprising since my internet is just okay in certain parts of my house. Turning it on allows it to connect instantly to Ps5. Turning on a controller turns it off making it seamless. The biggest negative has nothing to do with what this is but what I wanted. You need internet to work this, due to the PS5 issues connecting to most Hotel WiFi’s, it means you cannot travel with it very well. This is not a travel console, but an attachment to your home system.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Playstation portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this! Perfect for playing while in bed. Or playing on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Pretty but the motion blur was too much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While a very nice looking device, it failed to deliver what it was designed for: remote play to my PS5. The good; It’s a beautiful device. The OLED makes the interface really pop, and was a delight to configure and setup. The latter being very smooth and simple. The bad: Horrible refresh rate for game play, which results in terrible motion blur. I’m not a professional gamer and I don’t need a 120 panel, so I figured this would be good enough for me. I’ve played with a 60Hz panel (with low response times) connected to my PS for years and have been fine with it. The refresh on the portal is so bad that FPS games are unplayable, which is unfortunate since it affects all of the titles I enjoy playing. This is not a result of network lag. This issue occurred even when paying on my home WIFI network (I’m a EE with a very well tuned network at home). The lesser gripe are the analog sticks. They feel more like joy cons than playing with a DS5. If motion blur doesn’t bother you, or you play games that are more static and do not require much of a refresh rate/response time: This may be a good fit. For now, I’m sticking with remote play on my phone and will wait for another solution.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my son. Other than the fear of breaking the screen ,it’s great. I would like more access to other apps that display but are functional. Still a good buy!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like intended, just feels weak where the controller connects to the screen.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Gotta have it

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it comes in handy if you are in the middle of a game and need to step away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    neat device that allows access to my PS5 anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty neat device, seems very fragile though so if you're rough with your stuff get a good case. I'm able to hotspot with my phone and use this while traveling with very little interruptions. However I use 5g and my PS5 is connected via Ethernet. So do your research before purchasing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best PS5 accessory you can get. Dualsense edge is the same price and it's only a controller

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Needs work, but plays ok when signal is good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for this... it does stream pretty good as long as I'm at home on my wifi but I have had it freeze up and lose signal on me 3 times already. 5g hotpspot worked even worse and was almost impossible to play on. I have no other issues with my wifi signal, PS5 is plugged in direct to router. Overall a 3 star from me, it plays pretty good when it catches a good signal but otherwise not much use to try and play away from home from what I've tried so far.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Pretty sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice to play the 5 on the toilet i def reccomend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is amazing. Just bite the bullet and get it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great way to play PS5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this so the tv wasn’t always being tied up in gaming sessions. It works great on house WiFi and when connected to my phones hotpot on the road.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get Busy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oh mane!! This thing is tourch! Best experience youll have remote playing the ps5. You must have a ps5 and decent to good wifi connection. Other then that, your cruising out!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Neat idea, not a great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately it was as “meh” of a product as I had imagined. Im not shocked to find so may similar disappointing reviews but I am surprised that there are so many positive ones. It’s just a screen for the ps5 gaming console, which is clear with any decent research. Still, my 10 year old and I gave it a shot. Super glitchy, didn’t matter what WiFi the portal was on or the ps5 itself. All WiFi test speeds good. Definitely finicky to set up the right connections at first to be able to turn on the ps5 remotely (chat gpt gave best guidance when working through a Linksys mesh node network that was blocking capability to talk to the base unit). After a week even my son agreed to send it back which says it all. Not a good product. Neat idea maybe kinda? But in execution it fails.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Portable remote it does as discribed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this but it would be great if it had similar usage out doors like the psp did aside from that awesome product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the quality of the product, it’s perfect

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 3 out of 5 stars

    Its okay item.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is not really necessary if you can play on your ps5. This device is worth it if you want the handheld experience abd wabt to play anywhere in your home.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Fun and Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fun and convenient. Does have problems connecting at times.

    I would recommend this to a friend