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Customer Ratings & Reviews

$191.99
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The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7057 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 324 Showing 6,461-6,480 of 7,052 reviews
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay. Only worth it when you have internet connection and an active PS plus subscription.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 1 out of 5 stars

    PS Portal to the next room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh. Cool device and idea, but the performance lacks. Streaming on the go isn't great. Way too much lag. Nice for playing your PS5 in the next room.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It would be great if you didn’t have to pay for the highest prescription to be able to play without your ps5

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don’t waste your money on this!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing will not connect to our ps5 when were out we even added a separate hotspot to take anywhere and not struggle with the internet connection but it just wont connect to the ps5! We have tried everything! I wasn’t able to return since my time frame to do so was over but its a horrible thing! Do not buy! Dont waste your money

    No, I would not recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 1 out of 5 stars

    Ruined by terrible streaming software

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device is very nice, but PS5 remote play is so bad it's unusable. 200-500ms of lag on a local network, dropped frames, constant stuttering, you name it. This network is optimized for in home streaming via Steam to Steam deck, and that works flawlessly. Less than 1ms latency according to its metrics and feels indistinguishable to playing natively. It's an ideal environment for remote play and the console is hard wired, but it plays like absolute trash no matter what I do with it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best console ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing!!!! Never played anything like it!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and great product knowledge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THANK YOU!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was really helpful in finding me what i wanted

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good idea. Bad implementation. It needs to be a system of its own and not require Your PlayStation. Not worth the money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Ps5 portal won’t stay connected to ps5

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won’t stay connected to ps5 for more that 5 minutes

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    PS Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good quality if you have strong internet with little to no dead spots. poor wifi can ruin the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good if you have a good internet connection.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    doesn't work as it should

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect to the PS5 unless I'm in the same room; connecting from other rooms defeats the purpose.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Play station

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was mobile but it has to be connected to your play station. Not what I was looking for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Its there....

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is basically a extension of you ps5. But lower quality. I think the psp was better.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not what I thought

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend buying this even with really good Wi-Fi when out I was constantly reconnecting back to the system. So it just ruins the game play.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Stay away.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation dropped the ball on this. Might as well just play when you can actually be connected to a tv with your console.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Too many issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was able to successfully play it once and then it had connection issues. Best buy exchanged it for me but the new one still didnt work. Verizon changed permissions on my router hoping that would fix it but no luck. If you plan on using it off t mobile hotspot it will not work. Too many issues for a 200 dollar device. Wish sony put a higher price tag on it and made it function more like a Switch

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad joysticks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product, BUT the problem is that the joy sticks stop going up and down...I only used it about 3 times when I could look around in the game because the joy stick stopped functioning...I would give it a 5 if it wasn't for that

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 1 out of 5 stars

    I want to love this, but I can’t.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The idea behind this handheld is amazing. Being able to play your console anywhere with stable wifi on a handheld like this is so cool. Even the materials used, and the robustness of this device is 10/10. Unfortunately, where it falls short for me is the lack of an OLED display. For $200, this should at least come with an OLED display, not a cheap LCD. Going from an OLED phone, to an OLED tv, to then and LCD portal is not something I want to get used to. Picky as it may be, but OLED should be used in this device.

    No, I would not recommend this to a friend