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Customer Ratings & Reviews

$191.99
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The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7057 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 325 Showing 6,481-6,500 of 7,052 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Ps5 portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device but a little expensive not worth 400 in my opinion

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. It doesn't have good internet connections

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Screen resolution not good enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Screen resolution not good enough for gaming. Stable and high speed Internet connection required at all times.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth it. In order to use it you need WiFi and gotta leave your ps5 on low power mode. So basically it’s on 24/7. Can’t use Netflix or YouTube. So yeah unless you’re going to use it at your house or have a great hotspot connection I feel like it’s not worth it. Rather wait until Sony puts out a new psp

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not really worth it you have to have your PlayStation on on the background as you are playing

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Problems with the portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No Bluetooth, no 4k screen, no standalone capabilities… it is what it is… silly about the Bluetooth, what doesn’t have Bluetooth? But it’s great on WiFi as long as you leave your PS5 in sleep mode…

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product wasn't for me. The way I have my entertainment center setup this project turns on my tv, surround sound and ps5. So did work for in bed playing. If it wasn't for my setup this item would be perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im going to try to run my PS5 with an eithernet cable once it comes in the mail. But im not that happy with the dropped frames and stuttering. My router is 2years old and it has worked great for everything else.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Ps portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have mixed feelings about it tbh I can’t get good connection some places and it doesn’t connect to my hotspot

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    So much lag

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Half the time my playstation didnt connect to the portal and the other half of the time it was so laggy even the main menu was unusable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    Too limiting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the PlayStation Portable. My experience was it was too limiting. The screen is nice and the controller was comfortable in hand, but i was looking for something more independent from having to be on the same wifi and near the actual PS5. This is just an extension of your PlayStation. I need something more like the PS Vita.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Watch views before buying

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has potential to be outstanding but the whole needing a ps5 still to play is not it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Portal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless u have great internet dont buy. Also you can do the same thing with a phone and a controller. Waste of money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony ought to be ashamed of themselves for creating this product. How does it make sense that my PS5 console has to be powered on before I can this portable device? I guess this is on me for not reading the functionality very well before purchase. Furthermore, BestBuy refused to take back the item when I went to return it even after their customer service team member by the name Jade advised me to take it in. I know it was already past the return window but she specifically told me they would make an exception. When I got to the bestbuy store in Downers Grove, I was told she misinformed me and that they won’t be able to refund me for it. Now I am stuck with this useless device

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Very meh.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent for one thing only. Really wish i knew how one trick pony it is. Only play games off your ps5 and a bit annoying to hold.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It was good till they stole it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lvoed using it day and night (only had it for 2 days and iy was a birthday present for myself since i didnt get anything) it ended up being stolen and i couldnt track it or anything so i loved it but all i am giving it is a one star (couldnt refund my subscription either)

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Overrated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen was okay, I just did t like how I had to turn everything else off just so the WiFi would be strong enough to use it.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only technology I own that constantly disconnects from my wifi. It happens every few minutes. When it does run, it is pixelated. Streaming apps and Nintendo switch all work fine on my wifi. It worked well for the first few weeks. Too bad it didn't act up before the 14 day return policy. Would not recommend. PS My internet is fiber.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Misrepresented Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the item works. It is NOT at all what the salesperson represented it to be. Does not work for what we were looking for and Salesperson sold something different.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Practically unplayable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Choppy and laggy to the point of being unplayable. I have Xfinity home internet and it’s very fast. I regularly stream many games/media on many devices and it’s always great. This thing does not work. It can barely connect and when it either doesn’t register button pushes or registers them like a million times. I used to stream ps4 to the vita and it was wayyyy better than this. Yikes.

    No, I would not recommend this to a friend