Customer Ratings & Reviews

Dont believe these reviews... i have over 1gb speeds bought a gaming router just for the portal and still have problems with it remotely connecting from away from home and when i am home i get a delay, sometimes doesnt want to wake ps5. Ps5 is wired, did all the recommended settings online youtube videos, still same results.... lame. Have better playing xbox remote play no delay or lag.

Great design, but the lag was horrible in my house. I have gigabit ethernet and zero issues on other equipment with my home averaging connection speeds over 400 mbps at the worst of times. My daughter could barely play Hollow Knight due to the horrible lag. Not recommended for the price.

As much as I love the product it did come with scratches on the back, a very dirty screen, no charge cable, and a beat up box. Not exactly what you'd expect for open box-excellent

Keep reconnecting, hard to connect, if you lost service that is all quality of the games from that long is crap. No worse it

This item is great when it comes to design and graphics but it sucks when it comes to playing remotely. I think PlayStation need to make this same game independently that uses some sort of digital games to play anywhere or anytime without having to connect to a physical ps5 to play remotely.

Doesnt even connect to my ps5 outside of my house even though it has a good connection

Needs wifi in order to run, unless you have the best connection, games are choppy

Cosmetically its a good looking handheld device but even with a very good internet connection there a lot of time lapse or lagging in playing games

I love Playstation but this portal wont stay connected and it takes forever to connect and when it does connect it dis connects.so fast and becomes a waste of time and money im very disappointed that i cannot return it for it was a final sale

Its a cool device it just doesnt work aswell as i wanted

i wanted this thing since it came out. When i finally got it i was very disappointed. No i didnt expect it to be like a psp but i expected the connection to wi-fi and latency to be better. The idea of the portal was great but they didn’t execute in my opinion

Honestly the concept is cool but if only did it like the play station portable where you could take it anywhere I would have kept it, but having your system on makes no sense when you can game on the tv

Worked flawlessly everyday for 2 months then the right joystick stopped working up and down. Seems to be a super common issue.

Does not work properly, wont stay connected to ps5 on the same wifi network or even in the same room!!!! Keeps saying "connection to ps5 lost" when it does manage to stay connected for a few secs it's constant lag

Make sure your Internet is up to par to handle steaming your games. It helps to have your PS5 hardwired, if you don't it will hinder portals performance.

The product overall works well if you have decent wifi. Quality control with the new smaller joysticks needs to be addressed though. Rotating the sticks makes a clicking noise and feels awful

Bought it and returned it less than 24 hours later. I have gigabit internet and the test showed 450 down and 35 up. It was glitching and could barely stay connected. Thought it was my router so i sat right next to it and still. Did research and online it said to back down PS5 resolution from 4k to 1080p and still froze. Just not worth it and in my opinion i wouldnt waste your time or money.

Comfortable but latency ridden. Sync and power up time is not too long but waiting gets annoying real fast. The delay makes playing some games unplayable. Also, you cannot stream games from the Sony subscription nor the Sony video library. These two shortcomings are big reasons why I chose to return this device.

It might be great but fedex never got it to me. Not all best buy fault but everybody knows fedex not that reliable. 3 stars for the refund.

Tried this out for a few days and it’s a good product. It looks nice it’s really lightweight. It doesn’t feel heavy on your hands but the issue I have with it is that it has lots of lag I mainly play first person shooters online and even the most minimal leg makes a difference so this I couldn’t really recommend for online play but I could see a casual player using this for story based games where it doesn’t really affect the game if it’s laggy