Customer Ratings & Reviews

Horrible experience with this device, constant frames skipped, unplayable.

This thing is a hunk of junk. Why this thing cant teather to the ps5 and instead has to 100% hook to wifi is a scam and a shame.

Despite me having 600mb internet speeds the portal was extremely laggy and i do not recommend this product. It needs so much improvement before it can be enjoyed

Takes forever to set up and then doesn’t work smoothly. I bought to play while I recovered in the hospital and it was never a smooth process to just turn on and play. Honestly for the price it should work by just signing in online and should not have to be paired to the ps5. I’m returning it today as I don’t see the point of this setup and requires too many steps just to get playing.

This PSP don't have memory slot , card nothing at all ,it can only do is to connect via wifi to your console at home for you to play games that is completly useless!

Disappointed. You have to have your PS5 on in order to play. It's good to have for the person that has everything.

Choppy in real laggy to play I do not recommend this

Great use inside house and close to home with great wifi

PlayStation portal was trash I got very fast internet connection and the portal will always disconnect I returned mine few days later 200 price tag for the PlayStation portal is to high it should be only 100

I had an open mind getting this, remote play is honestly garbage. Lagging and the picture quality is a decade behind in technology.. do not waste your money

Purchased this for my child for Christmas only gift they wanted. Will not connect to system. Pass Return Date

Didn't like it at all didn't work away from home i had no use for it

Disappointed in best buy - after waiting in the que for many hours I successfully ordered one. Received shipping notification that it was being being returned to the sender (best buy) because of a hazardous issue with the package. Best Buy elite customer and total tech support offered me a different item. I understand things happen but the item should be replaced. If you read the comments on hotstock or nowinstock this is happening to other customers too, with some receiving replacements and others given no assistance like me. When they are still doing drops it doesnt seem very fair. I have been loyal to best buy purchasing total tech, geek squad pprtections for years and this gives me pause. Buy elsewhere.

Had really high hopes but i feel the portal was not what i expected. Was hoping it was capable of streaming away form home alot better than it does. This is truly a handheld for the house completely useless when your away from home.

Kinda useless can’t really use it unless your PlayStation is on

This item was an open item it’s missing charger manual and it also stinks weird it was a present and know I can’t return item because of their 2 week policies . I’m a stuck with this used product the stench is horrible

Horrible doesn’t work properly and so slow. Must have really high speed WiFi or it’s just useless

I do not recommend it, you cannot use it if you are far from home, perfect for playing from the comfort of your bed, but either way you will experience lag.

This was a Christmas present for my son, but he used my phone and saw this on the phone. Thanks for ruining the surprise you Dolts

Ive had it for 1 whole day ans the connection is so bad. It lags and disconnects. You cant play any games without constantly having issues. Huge FAILURE!!! DO NOT BUY