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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7011 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers frequently mention the excellent overall performance, particularly praising the picture quality and portability. The screen quality, battery life, and comfort are also highlighted as positive aspects. However, some customers note issues with connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 7,011 reviews
  • Rated 5 out of 5 stars

    Great device to remote play ps5 via WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Way better compared to backbone to use remote play. I recommend this handheld if you’re mostly traveling and have hotspot to remote play or if don't have ability to use tv in the house. Graphics is not bad considering it’s a streaming device in 1080p. It would have been better if replacing the sticks was an option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big upgrade from backbone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massive upgrade compared to the backbone I had prior to this. Bigger than the original switch as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    playstation

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I love it price tag is a little high wish they would add a slot where you can put a little desk in it but. So far everything else is great is it only downside is you can't play it offline

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    If you didn't before get it now

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing hand held with online access to your PS5 but also with new update now I can just log in and access my library. If you didn't get it before, I would definitely get it now.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 3 out of 5 stars

    Solid device.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good screen quality and sound. Hooks right up with good internet. Only uses remote play not like a psp where it has its own games.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PS Portal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, its a little tough using the tiny joysticks. Also kinda sucks you have to leave the PlayStation on in order to use it; so if i go on a excursion overnight like a hour away i wont be able to use it unless i turn on my PlayStation before leaving.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost 5 stars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, only problem is you need good WiFi for it

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of useless as I can't play it when I'm not connected to a PlayStation :(

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reviewed for a chance to win 400$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome handheld for the Ps5. Black model looks superior. I had a problem with shipping but bestbuy fixed it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the PlayStation portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this PlayStation portal, it’s literally perfect for gaming when you don’t have a lot of time to actually sit down and play. It’s worked perfectly haven’t had any problems with connectivity wether at home or on the go. Would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS5 Portal worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s worth the hype. I travel a lot for work so before I wouldn’t use my PS5 as much. Now with the portal I can game everyday from anywhere that I am. My portal doesn’t glitch or loose it’s connectivity since I do have great internet connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I don’t dislike it…

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s not a bad device, very sturdy and I like the large screen - I’m just not enjoying the user experience right now. The touchscreen buttons in particular I had the toughest time trying to navigate and had to look up on YouTube (thank goodness I’m one of many who had similar experience). The cloud streaming isn’t great and I know it’s in Beta so hopefully will improve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device can’t wait for them to let us stream the whole ps plus catalog and I definitely would recommend to friends to get

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    PSP wannabe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mines is lit. Not sure why people complain if you have terrible WiFi don’t even think about it. 300/400 mbs or more atleast. I wish resolution was 4k but it gets the job done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves his new portal! He takes it on business trips and uses it on his breaks to keep himself busy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth Every Penny

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is a truly exceptional accessory. I’ve found a drive to play my backlog of games since the portal makes playing games exponentially more convenient. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entertainment, comfortable to use, fast and durable loading

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not really worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i mean it’s good if you don’t have a ps5 but if you do it’s kinda pointless in my opinion

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good concept Bad execution!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm having alot of framing issues. Its really unplayable for me and my son. My PS5 is hard wired and I use it right next to my router but still have Problems!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portal Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the new PlayStation Portal and I love it as long as you have strong Wi-Fi you can play all of your favorite PS five games. The only drawback is the system has no Bluetooth aside from that great product.

    I would recommend this to a friend