Customer Ratings & Reviews

The PS Portal is, by a lot of definitions, a solid device. It’s essentially built like a dualsense with a tablet sandwiched in between the sides and is largely comfortable to use. The big notice with this thing is that Sony’s protocol for connecting to your PS5 is…imperfect to say the least. Bottom line, I find this thing works great for stuff like sports games, card games, some indie games, or other types of games that don’t super heavily rely on precision timing. The input delay introduced through remote play is passable, but I wouldn’t dare use it to play any FPS or even some more difficult platformers. All in all, it has its uses, and if your use case aligns with the mentioned scenarios above, I’d recommend it.

The PS portal surprised me with how much I actually use it. It's perfect for when the TV is in use and it connects fairly easily so I can play even if I can't use the TV I have it hooked up to. It does occasionally struggle to connect due to you have to be fully signed into the console first but most of the time it only takes two or three tries to get it to connect.

Great performance and excellent service at Best Buy. As soon as I walked in someone asked if I needed assistance and proceeded to get my online order for me to check out. Ordered some online and picked up same day. Wonderful experience! Product feels solid in my hands and buttons all work great as does the touch screen even with a call screen protector applied. Charging port is difficult to access but that is a very minor issue. Wish battery life was longer but with max brightness and volume I guess that is to be expected a bit (3-4 hrs playtime est.)

Overall, a really nice successor to a PSP. It is easy to grab on the go and play some PS5 games on trips. The online connectivity can be a pain sometimes, as it can be difficult to get to work on some hotel wifi. I mainly use it for non-competitive sports games and rpgs. Build quality is questionable. I had some horrible joystick drift that I had to do a lot of troubleshooting for. Eventually, I was able to fix it without replacing the joycon module, but I almost did. The gaps for the joysticks seem to be larger than on a dualsense allowing more dust/ crumbs in.

This PlayStation portal is awesome. It is exactly what my husband wanted. He wanted something he could play his ps5 on even away from home, he originally got a backbone for his phone from another place, but it would not work very great. Then when he saw this at best buy I got it for him for Christmas and he said it works great! He can play it anywhere with wifi or a hotspot and the quality on the device is perfect. Even I have started to enjoy it as well. Highly recommend!

Great product works great quality is good battery last long

Bought this as a gift for my husband, and it's worked out really well so far. It's comfortable to hold, easy to use, and the picture is phenomenal. It was simple to connect to the existing Playstation/account, and the way it can be used is really convenient. He loves the size of the screen, and the feel of the buttons. The volume on this thing gets LOUD, and I'm really impressed with the overall quality. The Portal is well designed, looks sleek and sophisticated, and was easily integrated into our current TV stand setup.

The PlayStation Portal is honestly pretty awesome if you want to play your PS5 without being glued to the TV. It feels just like holding a DualSense controller with a big, bright screen stuck in the middle — in a good way. The controls are legit, the haptics feel great, and it’s super comfy to use for a long time. When your Wi-Fi is solid, the Portal works really well. Games look good, the connection feels smooth, and it’s perfect for chilling on the couch, in bed, or basically anywhere in the house. The catch? It only streams from your PS5. No apps, no cloud gaming, and you can’t even use normal Bluetooth headphones — you need PlayStation Link for wireless audio.

Ive had my portal for over 3 months already and i most say i love it. I really like the convenience of chilling in the living room with my family and while they’re watching a movie im keeping up with my games. One thing i would recommend is buying a airfly pro 2 aux bluetooth adapter and just use your ear buds im using my airpods pro2 cuz being able to turn of and on the noise canceling is awesome. Also i would definitely recommend to connect your ps5 via Ethernet for a wayyy more stable connection. Also all your saved data on console back it up in the cloud cuz its usable on games that you can stream. The issues that i have came up with is easily fixable sometimes when i try to remote play on different ps5 it wont connect all you have to do is press and hold the power on the portal till you see restart and that fixes the problem right away. The other is that when im watching something (crunchyroll) on either one of my ps5’s and then try to play a game on the portal it will give a error. All you have to do to fix that is close out any opened video apps before you remote play a game. Other than that its pretty freaking awesome would recommend

For it being refurbished i coulnt tell the system seemed brand new no scratches works great quick and screen is so bright.

PS Portal is okay. Most people don't talk about the fact that the joysticks themselves are smaller than the actual PS5 dual sense controller,so it makes it harder to play fps games. Like the build quality and the idea behind the portal but between the bad connection for hotspot AT&T 5G Turbo with full bars and the smaller joysticks I ended up returning it. Also my PS5 pro is hooked up to Ethernet on the 6ghz WiFi 6e band. At home it worked fine, but I wanted something while I'm away so now I just use remote play on my laptop with a spare controller and have a much better experience.

I was a little hesitant to buy this as it's wifi only and wasn't sure how much I would use it, but as it turns out I use it all the time. When the family is watching something that doesn't interest me I grab the portal and am all set. If I'm travelling I can connect it to my hotspot and stream games without issue. There are the occasional hiccups, but mostly it works like a champ. I love the ergonomics and the screen. Having dual sense is also rather awesome. Highly recommend this.

The PS portal is a necessary accessory for the PlayStation ecosystem. It’s really good for when you don’t want to have your TV on, but you want to play your titles. I love the high-definition screen and the features it provides. For example, it has the same rumble feature and most of the features of the PlayStation game controller. If you’d like the convenience of playing your games remotely as long as you have a robust Wi-Fi, I highly recommend this device as a great addition to your PlayStation 5.

I've been really enjoying it recently, although you need a internet connection at all times to use, its nice being able to play my PS5 games while im in bed

I bought this item so when my girlfriend wanted to watch TV I could still play my PS5. It works great! Has an easy setup and graphics look amazing. So far I've only played two games on it. Connections are basically having your Ps5 on and then you can change your channel to something else. It's basically another controller with a screen in the middle. I wish it was more portable like the Asus rog ally x or one of the other handheld gaming systems. But this works for my situation. Hope this helps! Thanks.

Perfect for gaming on the go! Great handheld, works at its best if your console at home is hardwired but will certainly stream clear with a strong Wi-Fi connection. Perfect for when I’m on the road traveling for work.

The color of the portal is fire and the game is really cool to use when you don’t feel like playing the full console. It’s easy and you can take it anywhere

The PlayStation Portal is a fantastic way to bring PS5 gaming off the TV. The 8-inch display is bright and sharp, controls feel familiar (DualSense-style triggers and sticks), and setup is painless — it really does feel like a handheld PS5. With the recent addition of cloud streaming, the Portal has become even more flexible: you can play games without needing your PS5 powered on or even in the same house (where cloud service is available), which is perfect for travel or when someone else is using the TV. That said, some real-world limits remain. Cloud streaming means the Portal is now much more dependent on your network — on unreliable Wi-Fi or limited cellular hotspots you’ll notice lag, compression, or stuttering. Expect higher data usage (cloud play can chew through GBs fast), and a steady, low-latency connection is required for a great experience. Battery life still isn’t amazing during long sessions, and if you plan to use it away from Wi-Fi you’ll want to watch data caps. Also, headset/voice-chat support is more limited than a full PS5 setup — check compatibility for the headset you plan to use.

I saw a bunch of reviews talking about the wifi connectivity, but i have not had an issue. I run a google mesh system and as long as i am not actively walking around the house, i haven’t had the issues i was warned about. Battery life is great, about three hours of continuous play on Gran Turismo. The only issue that I’ve encountered is that you cant run two of these from one system (the PlayStation it is attached to has to be on the wifi network). But the kid can play xbox while im playing PlayStation. No worries.

The PS Portal is an excellent product that exceeded my expectations. It is made with premium materials and feels very solid and durable in the hands. The battery life is quite reasonable for its performance, lasting long enough for extended gaming sessions. As long as you have a strong and stable internet connection, the PS Portal functions smoothly and provides an impressive remote play experience. Overall, I’m very satisfied with this purchase and would definitely recommend it to any PlayStation owner looking for a high-quality way to play on the go.