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Customer reviews

Rating 4.5 out of 5 stars with 7029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 7,029 reviews
  • Rated 5 out of 5 stars

    Cool item...depending on the game

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is a great device for gaming, if your main TV is used by others or if you're away from home. The key is to make sure you have a fantastic internet connection (both at-home and wherever you're playing away from home). At the same time, this device might not be the best for all games. For any fast-paced, accuracy-involved games, this is not for you. I was playing Fallout 4 using this and missed so many targets on multiple occasions. At the same time, I played College Football 26 on here and had an incredible game-- passing was unbelievably easy. All that said, this device may not be great for you if you game with high FPS. More simple games that don't have jump-scares or quick motions are not a perfect use. As for the rest of the device, it otherwise did a great job of mirroring my PS5 the way I needed to play a game.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing companion to your ps5!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The portal is amazing device to use for remote play. Whenever the main TV is taken, I can connect to my PlayStation five easily and play complex games such as Elden rings without any lag. Also a perfect companion for when you were out and about or just want a quick break between work! I highly recommend it, it’s allows me to finish rpgs at my pace, whenever and wherever. The instruction to cloud gaming is also a huge benefit for people with PS+ premium.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Roblox

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is a great game changer when it comes to gaming on the move . Even when it comes to keeping my grandson entertained it’s a winner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Input lag

    Rated 4 out of 5 stars

    Under optimal conditions… i like it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So at first when i bought this beauty it kept disconnecting and lagging. Time and a few patches later and it rocks! I looked up videos to optimize the peformance and by switching off HDR, and a few other tweaks it works well. Sometimes my orbi router needs a reboot to get this device rolling well, but it does. Its perfect for short gaming sessions for that gamer with a busy life. When it works its pretty awesome. Its just subject to internet bandwidth is low, during peak hours. Disconnects still happen but its nowhere near as bad as when it first launched.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even with strong WiFi the gameplay was too spotty. It is a beautiful device and much lighter than I thought it would be, but it’s not a good fit for my needs because I have a dedicated TV for my PS5 and it’s less hassle to play on that TV or just not play at all. The aggravation of playing on the Portal is such that I’d rather just wait to play on my TV.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great device for the cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on how well this would work but ended up loving it. Great quality, easy to use and game plays great from another room in my house (haven't tried it from a different location)

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Should you get it?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoying more than I’d thought I would! Great especially if you are often in a situation where there is a lot of downtime, traveling or waiting in general, nothing helps pass the time better

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance
    Cons mentioned:
    Input lag

    Rated 5 out of 5 stars

    PS Portal is great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone who has a ps5, i wouldnt play call of duty on it just cause of the small lag. I played madden on it and spiderman 2 and it was great. The battery on the portal is great so far.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great supplemental device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box for $140. And for that price a great supplement to the PS5. Remote play and cloud streaming requires a solid internet connection, and can be spotty if you dont have full signal, even with 2Gbps Fiber, so make sure you are close to your router. But for a gamer dad, this device allows me to play games casually more than ever. Just dont expect to reliably play multiplayer games due to latency. However, ive been playing Arc Raiders through cloud streaming to do low risk loot raids when my familiy’s using the TV and its been a blast.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Overall performance

    Rated 5 out of 5 stars

    Ps Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to play your ps5 games with confort and quality.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Super convenient

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great size to play your games on while on a road trip or to just let your child play! Highly recommend for parents of small children and for those parents who travel for work!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    My Husband LOVES It!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Seamless Remote Play: Lets you stream your PS5 games anywhere with Wi-Fi without needing to tie up your main TV. Portable PlayStation Experience: Feels like a dedicated PlayStation handheld with DualSense controls, adaptive triggers, and haptic feedback. No Need to Buy Extra Games: Uses your existing PS5 library, so you don’t have to spend extra on new games. Instant Pairing with PS5: Super easy setup if you’re already in the PlayStation ecosystem. Best for Households Sharing a TV: Great if someone else is using the TV but you still want to play. Cons: Wi-Fi Dependent: No cloud gaming or offline play—needs a solid home Wi-Fi or fast internet to work well. No Native Apps: Can’t run games or apps like Netflix or YouTube natively—strictly for remote play. Battery Life: Around 4-6 hours depending on use—not bad, but not stellar. Limited to PS5 Owners: If you don’t already have a PS5, it’s essentially useless.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very surprised with this purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't know i was going to enjoy this device so much, games run great not too noticeable lag, now I can play while my wife and kids watch tv. Games look good

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    PSP Mega Upgrade (PS5 required)

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total upgrade to the PS Vita and if you own a Back Bone controller. The screen is bigger than I thought it was and makes me feel like I have the PS5 in my hand. The graphics are great and the sound quality is 100%. The only downside is having a stable wifi connection. I have a wireless router, and it works wonderfully, but there are moments where it will act up and cut me off in gameplay (but thanks to the game recognizing my absence, it will pause the game due to no connection to a controller). Overall, 10/10 would recommend to anyone who wants to upgrade their PlayStation experience.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great impulse buy. I had been debating on getting one for a while and I'm glad I finally did. Some games were just MADE for the Portal (Dave the Diver, Harvest Moon, Stardew Valley, etc.) This is especially great for those of us who don't have central air conditioning and have to be in the coolest room. The screen is bright and the colors are great and it is super comfortable to hold for those longer gaming sessions. It has some good weight to it, doesn't feel cheaply made or anything. If you are on the fence about the portal, just get it! You won't regret it!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Portability

    Rated 5 out of 5 stars

    Ps portal

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, good battery life, very for on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great display, connecting could use a little work, having a little problem connecting when i am out.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing item. You can play your games without being in front of the tv. My wine can watch her shoes and I can keep playing my ps5. Amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    PlayStation Portal: Great for Gaming, Limited for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PlayStation Portal looks and feels great, and it really shines when you have a strong, stable Wi-Fi connection. The screen quality is excellent, and the responsiveness is solid when streaming from the PS5. It does exactly what it promises, lets you take your PS5 gaming away from the main TV and enjoy it anywhere in the house (or outside which I did not try) That said, I do wish it had a bit more versatility. It would be amazing if you could use it to stream your favorite shows or at least act as a remote control for what’s playing on the PS5 when you’re not gaming. Right now, it’s strictly focused on gameplay. Overall, it’s a sleek and fun way to extend the PlayStation 5 experience, but it could be even better with added media features.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality

    Rated 5 out of 5 stars

    PS5 portable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very useful, comfortable, viable and good quality. Recommended

    I would recommend this to a friend