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Customer reviews

Rating 4.5 out of 5 stars with 7029 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 7,029 reviews
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Highly Recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sony product! Pairs perfectly with the PS5. Screen is HD and crisp. Games must be uploaded to the PS5 storage. If not, the game disc must be present in the PS5 to play remotely. Highly recommend a quality case and screen protector for the portal since it is a larger handheld device. Highly recommend for the gamer on the go, that does not always have the time to play while at home (or on the family TV).

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exceeded my expectations!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly on my home WiFi. Took about 15 minutes to get it updated and connected then it was game time. Battery lasts about 3 hours but that may vary. Fast shipping I ordered it on a Friday and had it by Monday.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of my favorite pieces of tech. Being able to play when I travel or somebody else’s occupying that TV I can still play my game and not watch love is blind. Definitely with all the updates that they continuously push.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    a unique black gem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this has been my black panther between life and game it showed me one feeds the other they feed eachother they serve eachother I adored this gem

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Great device! Works great for me!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a PS5 for years, and have recently started traveling a lot more. I really wanted to be able to still play some games, while sitting in airports, hotels, etc, and lugging around a PS5 isn't really an option. I didn't even realize the Portal existed, and was thrilled when I learned about it. I picked one up from Best Buy, and it arrived pretty quickly later. Turning it on, the quality and built is well in-line with what I'd expect from Sony. I connected to my home wifi, and then input my Playstation ID. I made sure remote play was enabled on the PS5, and we were quickly in business. Man, do I love being able to play on this thing! The controls feel just right at home as if I was playing my PS5. The screen is great. Nice and bright, and does a good job for a portable device. While Sony does market this for just largely using at home, I read about being able to use it remotely. Thankfully, I've also had great success with being able to do that too! We have a Comcast connection, and I've been able to connect to various wifi networks and be able to largely do this just fine. There have been the occasional time when it lagged so much that I wasn't even able to play remotely, but restarting the PS5 seems to usually do the trick for fixing that. I've been very happy with my Portal, and am sure glad Sony put this product out!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    Using the Portal much more than i thought i ever w

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very very hesitant to get the Portal, i wasnt sure i would use it enough to make it worth it, nor was i sure if it worked well due to a lot of reviews saying its laggy and takes a lot of time to connect. I am pleased to say it is SO worth it! The over all build of the portal is great, at first glance i thought it looked fragile and cheaply made, but it is much sturdier than i thought. The controller grips feel exactly the same as the duelsense controllers, just with slightly smaller control sticks. Lets just say my internet at my house is patchy at best. My provider is very unreliable but its the only option in my area. With that being said in my house i have no connection issues with the portal and very little lag (only stutters if we have a bunch of devices on the wifi at once and "high traffic times" when close neighbors' signals jam up), but that was maybe one or two nights. I also had issues getting disconnected from the wifi one night but im chalking that up to the service provider and not the portal! Over all i would say, if you would like to play PS5 as your tv is taken up by a significant other or you want to watch something as you game, the portal is for you. If you want to go lay in bed and play a bit before falling asleep, its for you. If you travel (to places with wifi) its for you. I didnt think id use it as much as i have, i originally thought "oh its not for me", but i have found myself making excuses to use the Portal. I have run a variety of games on it, from simple games like PS classic games and Stardew Valley, to more demanding games like FF7 rebirth demo, God of War Ragnorok, etc. All have worked perfectly. The screen is bright and looks great even for just an lcd. One down point is the fact that the lowest volume setting on it is still VERY loud, so if im playing in bed and my fiancee wants to read, i end up needing headphones, which you can use a 3.5mm wired headphones, but not bluetooth! If you have the means to get one and are able to snag one as its in stock, do it! Its very worth it for even casual gamers!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you can spend $500 to stream and remote play your games or spend $200. I tried the Xbox Rog Ally and it’s nice ergonomically but that’s where it stops for me. I even got it for $489 but to me it’s not ready and Windows 11 isn’t helping its case. With the PlayStation Portal no hassle or fuss unless you have bad internet but all in all I’m glad I made the switch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Works well, easy to use. The entire family has one for each room of the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Great portal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live it. Works really good. Had connection issues at first but seems to be working bette now. Great for on the go gaming

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light weight for its size. Had great picture and is very easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Portable to PS5 and Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device became more interesting to me once Sony opened up the cloud. It has great visuals, Sony Sound, and if you have a great internet connection will connect to your PS5 and the cloud. The software has been updated for ease of use but the lack of bluetooth hurts those who may have other devices they would like to connect to the device. Overall a great added peripheral for your PS5 or PRO experience to play anywhere at home or away if you can connect to a great wifi on the road.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 4 out of 5 stars

    Solid buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it and it's definitely cool but I don't think you absolutely need it. It's very convenient of you travel or like to watch TV and play games but it can be a little slow and is very dependant on your internet. Cool product tho and $200 is a reasonable price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid experience for a few.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The build overall is solid. 4 starts because personally I don't use it that often. I'm always drawn to go back to the PS5-TV experience. It is a shame that in order to really enjoy the experience you need a very stable WIFI signal, although I understand that being the case. I expected the joystick feeling being the same as the one from the Dualsense, but that's not the case. The joystick are significantly smaller and for someone like me with big hands and fingers the experience wasn't that comfortable. I would say if you are the type of gamer that enjoys FPS games then stay clear from it, nor comfortable at all for that. I struggled playing RDR2 every time I had to shoot (so imagine games like BF or COD). Again, it there was a 3.5 star rating I would rate it like that, but 4 seems fair too since I'm basing it purely on my tastes and experiences with it. I used probably 5 times, no more than 2 hours per sitting. For me having ~$200 laying around with little to no use is not worth it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Ps5 portal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient. Connectivity is ehh my console is downstairs but, overall great handheld.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My spouse loves this portable ps5 so we can ply together in the living room and I can watch tv, it’s easy to use and has a nice appearance, duplicating the design of an actual 50inch screen with beautiful clarity!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    No more sharing the television set.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my grandson this Sony-PlayStation Portal Remote Player for his birthday, but specifically to keep him occupied during summer days. My fingers were crossed hoping it will cause him to unplug his game from the TV so my grand daughter and her friends when they come to visit can watch the TV in the den. It worked, yesssss. He loves the versatility of this hand held devise, he's from room to room with no lag from the Wi-Fi.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best purchase yet.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    System arrived in excellent conditions. It was a gift for my partner and they absolutely love it. There has not been any issues. The PS Portable connects to your playstation, so you must have a playstation 1st in order to use for best experience. It also connects via infernet so a good connection is mecessary for both the PS and the Portable to play with quality. There is a beta option within but you must have PS+ to use. For us this worked great. Im happy i was able to get it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Fun to play with

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fun to play with and portable. Graphics are great and nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing little device, does exactly as it says

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly can’t go wrong with the device, does exactly what it says it does flawlessly. What some people don’t understand is this isn’t a stand-alone device but much rather a remote play device. Long as you have the ps5 to pair then you’re good to go. It’s convenient when you just want to relax anywhere without being locked into one area or someone wants to use the TV. Overall, I’ve had no issues with the device and would recommend to someone that is looking for convenience with the ps5

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Perfect for trips

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the portal! The picture quality is way better than i had expected it to be considering i also have the OLED switch. Good to play my games on the go when im on vacation or traveling for work. Cloud gaming makes it all worth it.

    I would recommend this to a friend