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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 7030 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 7,030 reviews
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Great for value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great if you don’t have a second tv to play your ps5 on. It sometimes has connectivity issues, but other than that it works smooth.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 4 out of 5 stars

    Watch for poor WiFi setups

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having my ps games portable. The screen is the right size compared to my iPhone previously. I think the WiFi issues are not great. The portal uses ps remote same WiFi as your home network which competes with others using the same WiFi. My internet is gigabit but my slow Google wifi creates network contention. It has pretty poor WiFi reception on top of that. When no one’s streaming it works great.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    My opinion of the Playstation Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is fun and useful, but also lacks in a few ways. You can't stream video/TV to it, and all the games are streamed so there's prone to be delay/lag and you can't play with no internet connection. But overall it's a pretty fun device, handy for traveling and gaming if that suits your fancy.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    Nice add on.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to take game around the house and not be tied to main tv. I thought this would be a shelf sitter but find myself using it on a regular basis to let the kids use tv or hang out on the porch and play. Great screen smooth controls.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 4 out of 5 stars

    Thrives in certain scenarios, but can’t do it all

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is, by a lot of definitions, a solid device. It’s essentially built like a dualsense with a tablet sandwiched in between the sides and is largely comfortable to use. The big notice with this thing is that Sony’s protocol for connecting to your PS5 is…imperfect to say the least. Bottom line, I find this thing works great for stuff like sports games, card games, some indie games, or other types of games that don’t super heavily rely on precision timing. The input delay introduced through remote play is passable, but I wouldn’t dare use it to play any FPS or even some more difficult platformers. All in all, it has its uses, and if your use case aligns with the mentioned scenarios above, I’d recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    PlayStation Portal

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely awesome!! My son and I are really enjoying it! He has his Xbox and uses my Portal to play PlayStation exclusives when I’m watching tv loo

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Excellent for Playstation Owners

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls fit perfectly in your hands unlike the switch. The battery life is really good. The graphics are amazing and I didn’t really see any lag while playing as llong as you have a good WiFi connection. If you are someone who wants to play while your tv is in use, or just to play on the couch or elsewhere in the house vs being front of the tv or monitor its a great device.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Portal gang

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I personally like the playstation portal. It’s comfortable to hold and convenient to use around the house especially if you have kids. One downfall is it doesn’t connect to the PlayStation sometimes even when on rest mode. So make sure you got somebody home to restart your PlayStation, in case you can’t connect away from home. I played Spider-Man Miles Morales flawlessly along with Mortal Kombat 1. I can’t wait till they add cloud streaming. 

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    For a person on the go or who likes to be to solo

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like that the screen is a respectable size and its really clear and games and cutscenes are super clean and my favoritepart is having a ps5 on the go

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    surprisingly capable device.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually a fairly solid device that has surprised me. It can still be better. For the price and the functionality, it is pretty impressive. What really surprised me was that I was at my friends house 50 miles away in the next county. He has very good internet and solid wifi connectivity at his house. I was trying to show him the thing by connecting to his PS5. And that did not work well at all, in fact it got stuck and I had trouble getting out of an error screen. Then when I finally was able to get back to the home screen, it did something I wasn't expecting. After about 30 seconds. It told me that it had connected to my PS5 back home. A bit surprised I connected and proceeded to play a Contra demo, which requires some decent quickness to play the game well enough to beat it. And then I showed my friend the FF7 Rebirth demo, set the game to performance mode because there's no point playing a 30fps mode when the resolution is set to 1080p. And it ran at a slightly stuttered 60fps mode. Some odd artifacts from time to time, but overall. I was playing a very nice high production game at a very smooth framerate. My friend immediately took notice and became interested in the device. Obviously it boils down to you being somewhere with a good wifi connection and also having a good overall inter et connection. But for $200, you can play some really nice games that run good enough to actually play them. The only thing I am still disappointed is the battery life. Bit eventually you will go somewhere where there's a wall plug

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 4 out of 5 stars

    Great device but could be better

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cater to a very specific audience. If you’re out of the house and around WiFi this is a great thing to own. Wish it was Bluetooth, wish the input lag was a little better and wish you could install apps. I reach for this when I’m not at home and I need to grind a couple of weekly challenges before the week is out. Hopefully one day an update makes this a standalone device

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    For the Gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves it. She can play games anywhere ìn the day. You can connect the PS5 to it to play the games you have on it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Great Handheld

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is so crisp and sharp with the gameplay I use the game whenever I travel and it comes so clutch

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    A Fun But Flawed Device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is certainly not for everyone. I think it only appeals to a small variety of people. Remote Play seems to be only popular with hardcore Playstation gamers. I got it because my parents watch a lot of TV, sometimes they binge watch shows for hours and I get bored and sometimes want to play a game or if i'm playing something that is inappropriate or something not of their tastes I would play the PS Portal on that specific game. When it works it works, but I recommend connecting it to a 5G network as I ended up doing, not a 2 GHZ network. While the overall functions are good it's a shame the Streaming services seem to be blocked and that would have been a great selling point to stream shows on the PS Portal as it has a really great screen and very useful when you need it. It isn't perfect but there is certainly room for improvement.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portable PS5

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great investment it still allows to play all the game that I enjoy when I away from home. As long as I a great internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Psportal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good screen, good weight, but poor connection.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Screen quality

    Rated 5 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it it’s very portable and I love trigger and it’s not really heavy. Got a nice big screen and a really good refresh rate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Gaming on PS5 anywhere in your house

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming on PS5 anywhere in your house! Loving it so far, i haven’t experience any lagging my internet speed (1000mps upload/download). I also owned the backbone the phone screen is just too small for me to enjoy gaming. The vibrant screen delivers an immersive gaming experience. The only downside for me its a bit heavy. It can be a bit burdensome during extended gaming sessions. Overall I love it I wish PlayStation will roll out an update with web browser.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Great remote play option

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have good internet the ps portal is awsome. The convenience of playing you ps5 games from anywhre as long as you have internet is awsome

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Overall performance

    Rated 5 out of 5 stars

    Essential for traveling gamers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As long as you got a good stable wifi its great! Nothing like joining in fighting for democracy on Helldivers 2 with friends no matter where I am at. Comfortable to hold, great battery life and ensures im not using my phone for remote play and wasting its use.

    I would recommend this to a friend