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Customer Ratings & Reviews

$191.99
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The comparable value is $249.99

Customer reviews

Rating 4.5 out of 5 stars with 7038 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers have good things to say about the product's overall performance, highlighting its top-notch picture quality and great screen performance. Its portability is also highly praised, along with its comfortable design and impressive battery life. However, some customers have noted concerns regarding connectivity and input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 7,038 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great investment for gamer parents!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome way to game while my kids are using the TV! No doubt takes credit for finishing my first game of the year. Open box seriously seemed brand new. Was amazed by the new update allowing cloud streaming for PS+ Premium member

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Take your Ps5 anywhere

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device is great. If your looking to play your playstation 5 games on the go this is the way to go. It works very well on a mobile hotspot running at the 5ghz speed. Paired with the pluse explore ear buds and you can game anywhere youd like as long as you have a connection.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Input lag

    Rated 2 out of 5 stars

    Ended up returning after a couple of weeks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Portal was a neat concept but in the end, I ended up returning the device. My setup was a hard-wired Ethernet to PS5 and a higher-end tri band routers including WiFi 6E. I also have gigabit speed home internet. Unfortunately the Portal does not use anything above the 5ghz band however. I tested remote play on my iPhone and MacBook Pro prior to preordering the portal to make sure my setup was optimal. After having nearly a flawless experience with those devices. I decided to pick up the portal for the integrated dualsense controls and large display. I played multiple games but mainly focused on Ratchet and Clank: Rift Apart and GT7. Both games worked ok but there was just a bit more input lag compared to other devices I’ve used. The connection would degrade significantly in Ratchet and Clank when any graphically intense scene with lots of moving items such as explosions. This made it unenjoyable to play these offline single player games. Playing any fast-past game online wasn’t even an option with the input lag. I wish Sony would add more functionality to the device like being able to watch movies or play Spotify or even include a browser for Netflix or so you could log onto public WiFi like in hotels since I travel a lot. As far as a subpar remote play device for use around the house, $200 felt like a bad value for this piece of tech.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a remote player! Lets me be lazy and play things from bed, instead of getting up to go into another room, also convenient when someone else is using the tv the system is connected to.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag

    Rated 5 out of 5 stars

    Great for what it is.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what it is. Nice to be able to play my PS5 games while the kid watches Monster Jam. Make sure your PS5 is hard wired to your router. Also turn off HDMI-CEC so waking your PS5 doesn’t turn on your TV when connecting with the Portal. COD is playable online when on the same router with minimal input lag, input lag is greater when playing remotely thru WiFi, like at a hotel. Get a skin, case and screen protector! You can’t stream media, only play cloud games or games on your PS5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    This is not the portable handheld we wanted

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But if you’ve done your research you can come to understand the value it has and from its overall functionality. Unfortunately, this device is not for everyone. As for me i love it, and appreciate it, and have value in owning one. While i love traditional gaming on a console, I also love gaming on handhelds . This device gives me the best of both worlds. Ive had fun playing Ghost of Tsushima, Kingdom Hearts FM, God of War 3; from in bed at night, my kitchen, and boldly enough from my bathroom. Its network dependant, and ive had a few issues due to their being excessive rain in my area but nothing that impedes me from playing and enjoying my games. The lag from my experience has been minimal and while i wont say its been near perfect. My experience has been highly positive. This has been a great investment for me. I’d encourage others to give it a chance. Just by doing your research and understanding it, you know if its truely for you or not.

    I would recommend this to a friend
  • Pros mentioned:
    Portability
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Playstion portal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Playstion portal is a very good concept having your ps5 in the palm of your hand, BUT you have to have stable and the best connection to use it’s full potential. I’ve returned it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Not for road trips

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great when you are home and connected to stable wifi. Bought to use in the car for a long road trip. Buffered the whole way. Could not play games well. We attempted hot spots, car wifi, everything we could think of and the connection was spotty at best. Do not recommend for mobile play.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    great pairing for the PS5

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PS Portal is a pretty great accessory that might not be for everyone. I have only used this at home and for the majority of the time it works pretty great. does have some connection issues from. does hitch up playing more intensive games, but not that often.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    Amazing! Surpassed my expectations!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing! Works much better than I was expecting, and much better than my phone or iPad was working over remote play! Love being able to play my PS5 wherever in my house, and on the go!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Out of this world

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had it for two years and Somy has put out nothing but spectacular updates that make this device compound in value. To me, this is one of the best electronic purchases I’ve ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 4 out of 5 stars

    Good oroduct

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good i can take it eith me anywhere i go and rins pretty smooth

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Controller

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great with my ps5 I can play in bed and don’t have to be stuck on the couch

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When using remote play, single player games work fantastic. No input lag or delays even when playing games several hundred miles from my ps5 as long as you have a fairly decent internet connection. There is input lag when playing online games, but that is to be expected. Cloud streaming is a great deal, especially since you don’t actually need a ps5 for that!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Screen quality

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Somehow snagged one of these off of best buy’s website. Works great, streams my ps5 games very well and has worked better than remote play app on my iphone with a backbone. The screen is way nicer due to the size also. Haptics on the controller are just like a ps5 controller, which is great.

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Portal of a game changer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally got my hands on one and I can’t put it down! Having my PlayStation on the go with me is DEFINITELY a plus. Doctor’s appointments, my workplace and even on flights! Wherever there’s WiFi, my Portal and I will be there!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great machine for what it does

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta remember that this isn't like a Nintendo Switch, which can be played anywhere, anytime. Requiring a good internet connection changes the dynamic of this device, but the upside of that is far superior graphics to a Switch because you are playing content streamed from your PS5. You want to make sure your PS5 is connected to your router via ethernet and not wifi for best results. For me, this is a fantastic device. When I play at home, it is perfect 99% of the time. Every once in while (as in one or twice a month) I will see a small stutter in the video, but it resolves almost instantly. And even when I play way from home, as long as I have a decent internet connection, it is almost as good. Couldn't be happier with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Screen quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    So close 3 out of 5

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No handheld felt as good as this did in my hands. Sadly the inconsistant connection. The inability to wake my ps5 now and then. The lag. 3 stars is the best I can do. 5 stars for comfort and screen. This is close but not there yet.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Portability

    Rated 5 out of 5 stars

    I love this thing! 100% worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is so cool! I can play while the kids hog the TV! Best purchase ever and worth every penny!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It’s exactly what you expect

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool thing, the device was open box, it was still clean though, I haven’t had any issues with it. I’ve took it on my 1st trip and it worked like it was supposed to. If I had to I would by an open box item again. The value and quality was so worth it.

    I would recommend this to a friend