4th of July SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$260.00

Customer reviews

Rating 4.5 out of 5 stars with 7075 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are impressed with the product's top-notch picture quality and overall performance, highlighting its portability and great screen quality. They also appreciate the solid battery life and comfortable design. However, some customers have expressed concerns regarding connectivity and the presence of input lag.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 7,075 reviews
  • Rated 3 out of 5 stars

    The app is smoother!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very strange to me I wanted it to be perfect but its far from perfect! Using Backbone with the PS Remote app on my ipad and android phone was much smoother that using PS portal! With the portal I kept having a 3-5 seconds of buffering every couple of minutes while this is never the case with my phone and ipad! How come a dedeicated device is worse than an app! I deceided to sell it on Marketplace instead of returning it since it was sold out anyways.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great visuals and sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite accessory at this point. Doesn't work well when ps5 is on wifi. That's to be expected. Battery life could be a little better.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expect lag

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great design, but it lags because it uses the PS5. Would be great if it was its own stand alone system.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PS Portal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Game changing piece of hardware for anyone who wants flexibility with their gaming. Highly recommend this. Best Buy is super easy and always reliable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast of machine

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster loading and better frame rates over the standard PlayStation 5

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation Portable is absolutely worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price and the new update from Sony, makes this a no brainer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ps portal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was out of stock everywhere but checked the Best Buy website at 2am and was in stock. Ordered and it shipped to my house within 2 days.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    PS5 portal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for offline games if your playing online games it’s super laggy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST BUY IS THE BEST

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy was the only store who had it in stock at the time , great price and great company

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ps5 portal

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good if you play one player only. Just a literal portal.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Not as portable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to connect to hotspots right . Only seem to be working with tmobile

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was great my son loved fast easy experience all the way to the pick up. Customer service was great and answered all my questions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good so far. Definitely the best feeling handheld gaming device. I do get some stuttering, but other than that I do enjoy using it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PlayStation portal for the win!!!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing. Currently at hospital waiting for my baby to he born and its amazing to be able to play this while shes popping out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fun and enjoyable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. I use it all over my house with my ps5 being in the basement. No drops but i do have high speed internet. Easy set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Portal Time

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to open this up on Christmas and see the kids reaction.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Needs great wifi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has potential but you need perfect wifi. Still kinda laggs with good wifi.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the kids

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely convenient, my daughter plays while I watch tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take it anywhere you want. No lag when connected to strong wifi connection.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Love it!

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great purchase for gaming from my PS5 at home! No issues with setup or connection in or out of my home.

    I would recommend this to a friend