Customer Ratings & Reviews

Doesn’t connect to PlayStation while on “ rest mode “

Choppy and laggy to the point of being unplayable. I have Xfinity home internet and it’s very fast. I regularly stream many games/media on many devices and it’s always great. This thing does not work. It can barely connect and when it either doesn’t register button pushes or registers them like a million times. I used to stream ps4 to the vita and it was wayyyy better than this. Yikes.

As much as I love the product it did come with scratches on the back, a very dirty screen, no charge cable, and a beat up box. Not exactly what you'd expect for open box-excellent

The product doest work well. The wifi range is too short on this product.

Worked flawlessly everyday for 2 months then the right joystick stopped working up and down. Seems to be a super common issue.

Bought this for traveling purposes, hard time connecting to internet and when I finally did, it wouldn’t connect to my PlayStation. Not what I expected from the product. I should have read and watched more reviews.

Cosmetically its a good looking handheld device but even with a very good internet connection there a lot of time lapse or lagging in playing games

I hate that you can’t take it on the road. I was hoping to that I could use this during road trips but it has to be connected to the same WiFi as my ps5 kinda pointless.

Having to always be online inorder to use this thing is not enticing at all.

Good quality but if you don’t have good internet it will not run that good or not at all.

Comfortable but latency ridden. Sync and power up time is not too long but waiting gets annoying real fast. The delay makes playing some games unplayable. Also, you cannot stream games from the Sony subscription nor the Sony video library. These two shortcomings are big reasons why I chose to return this device.

Does not work properly, wont stay connected to ps5 on the same wifi network or even in the same room!!!! Keeps saying "connection to ps5 lost" when it does manage to stay connected for a few secs it's constant lag

Make sure your Internet is up to par to handle steaming your games. It helps to have your PS5 hardwired, if you don't it will hinder portals performance.

Not so good for my son. He was not so happy with this product!

Trash. High speed internet and the connection is terrible

Bought it and returned it less than 24 hours later. I have gigabit internet and the test showed 450 down and 35 up. It was glitching and could barely stay connected. Thought it was my router so i sat right next to it and still. Did research and online it said to back down PS5 resolution from 4k to 1080p and still froze. Just not worth it and in my opinion i wouldnt waste your time or money.

The product overall works well if you have decent wifi. Quality control with the new smaller joysticks needs to be addressed though. Rotating the sticks makes a clicking noise and feels awful

Screen quality is really low. I played diablo 4 with it and game is looking so grey

Item breaks easily. Wish it lasted longer. Would suggest getting warranty

It might be great but fedex never got it to me. Not all best buy fault but everybody knows fedex not that reliable. 3 stars for the refund.