Customer Ratings & Reviews

My wife and friends have been telling me that I was not hearing them well. Age related hearing loss is typical but gradual. I cannot afford the thousands of dollars for typical hearing aids, so I am glad that the government now allows OTC hearing aids. Sony has always been a top brand for headphones and ear buds, they are a trusted brand. The process is easy, charge, place in ears, tune, and hear what you are missing. I have to admit I started hearing things that were not discernable before. My wife told me that I was now speaking in a normal voice, and I could hear conversation better. The hearing aids are not visible and comfortable. The charge lasts all day. The case is very nice, the hearing aids fit nicely and easily charge. There is an app that allows you to adjust the volume and tone to accommodate different settings. I am glad to be able to be in the conversation again. These hearing aids are a game changer. If you feel that you are not hearing the whole picture, then I recommend that you try these hearing aids.

I've never been to an audiologist to be checked for hearing aids, so I'm a novice. Been to one too many loud concerts and have moderate hearing loss (in my self-diagnosing opinion). These actually work pretty well for me once you get them tuned to your needs. This takes some tinkering with the software, which does not have a slew of options. They are not invisible, but most people won't notice you have them in. I mostly use just one aid in one ear. I believe they only have one microphone since they are so small, which will limit their capability some with directional sound. The use batteries and the battery holder is not super durable. I had to return the first pair due to the battery door/holder breaking. So, be gentle opening and closing. There is no on/off button. You have to open the battery door or remove the battery to turn off. The batteries last about 3-days. Always carry a spare. The batteries are not expensive. I preferred the batteries due to rechargeable ones not lasting 24-hours.

Unboxing the OTC hearing aids, the packaging was attractive and sturdy. Everything had a place and contents were easily found. While charging, I read the manual. At one point, the quick reference card stated that a second device would be needed to assist setting up the hearing aids on the first device's app. In the accompanying operating manual, the QR code took you directly to the app and downloaded it directly to the original device, so the quick reference guide was confusing and incorrect. Inserting the hearing aids was simple and direct, removing the hearing aids is difficult because of the small size of the extraction wire. After wearing several hours, they became uncomfortable. There is no on/off switches on the hearing aids themselves. To turn them on, you have to take them out of the charging case. To turn them off, place them in the charging case which indicates you have to take the case with you everywhere you go. The batteries lasted nine hours before having to recharge them. This is not long enough for the average user. The sound quality was not as good as I had hoped regardless of how I individually adjusted the sound quality. I tried to get hold of support and the call never connected to the number provided in the manual and the app. I would not recommend these hearing aids.

. work well . difficult to connect for setup . small size , no built in tracker . easy to lose for the cost

My left C20 hearing aid crapped out after just one week of use. The charger showed it was fully charged but it was dead. Returning for the refund and MAY reorder hoping my issue is a fluke.