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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,476 reviews
  • Rated 4 out of 5 stars

    Love it, awesome, some flaws

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely something I'm happy with but some games for some reason I think the music is too much for it to handle and it scribbles out so otherwise it's good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Gold seem better

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony gold seemed better to me. They were lighter and better range . But the plats are great sounding. Yes the sound is better.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Trash!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in less than four months! These were not cheap but they were built that way. Sound quality was good but given the price this headset is garbage. It’s a 30 dollar headset for $180. The cheap plastic Sony uses breaks like cracked glass. I have switched to the Turtle Beach Stealth 600 and would recommend that Stay away from Sony headsets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's the best but...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's the best but it must be plugged into your Sony playstation headgear vr through the volume control linkage mine did not have this, so I m sol. Otherwise incredible sound just not available to some

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price overall no real complaints. We had the earlier set but just as the 1 year was up they went bad..... This time we bought the step-up model. We hope they last longer then a year...

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    MEH

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my ps4. it has a really good mic at least. Would give it 2 stars but it is a wireless headset. if you like a headset that has bass DONT get this one.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s okay but not worth the price ! Every time you talk it repeats your voice back to you . Nothing fixes this very Ignoring. So you say it and than you hear it say it in your ear . Would not recommend

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connection

    Rated 2 out of 5 stars

    meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound of games is great. however everyone says my voice sounds muggy while chatting. also unconnects ALOT

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good not great headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only issue I have is with the mic. It’s really sensitive. Turning down the mic level settings even on my PS4/Ps5 doesn’t help

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect compatible headset to get for your PS4 gaming System. Speak with your teammates while you play and know where your enemy is at all times. You will improve your Game!!

    I would recommend this to a friend
  • Pros mentioned:
    3d audio

    Rated 3 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound wasn't up to par for the price. 3d audio was nice but I would rather have better overall sound quality versus sub par directional sound.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first gaming headset and i really like it. Hence the five stars. Surround sound seems different but nice. Since i have no prior experience of a headset with surround sound, i cannot compare or describe completely.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These aren’t the best in class when it comes to 7.1 surround. They sound okay, but there are plenty others out there around the same price point that sound even better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless headset for ps4

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my gold set and they sound great and are very comfy. Highly recommend as they are wireless. They come with the usb dongle for smooth operation

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 3 out of 5 stars

    Not recommend

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for what you pay for battery sucks on it and they break in and out during gameplay

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Power

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are OK sometimes the charging can be a little weird might take a little longer than usual to make sure you have a good power source

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, overpriced, mic soso

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is nice. Mic is OK. I don't think they're worth the price but my son is a straight A student and these were on his Xmas list.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been the best and most comfortable headphones I've owned. Definitely worth every penny. Great stereo sound and a wide range of features. If these break I'll be getting the same ones again.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 2 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to grab these as an upgrade to my Gold headset. Unfortunately I think is was a downgrade. These are much heavier and the top band hurts my head. I don’t notice any improvement in sound, I actually prefer the sound of the golds. The mute button is flush and hard to find and push when playing. I am going to return these and look for another option.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were great quality headphones, I ended up returning them because I was able to get a steelseries set for around the same price and have those ones work with PS, XBOX, and PC.

    I would recommend this to a friend