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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,476 reviews
  • Rated 3 out of 5 stars

    So far, just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son took my other headphones because he uses them more than I do. I decided to upgrade to the Platinum to 'show him' for taking my old ones. Well, these are just ok. The sound cuts in and out the ENTIRE time I am playing. I'm sitting in the same spot and pretty darn close to my PS4. I haven't had a chance to talk to anyone else during gameplay, but hopefully will soon. If my experience is different, I will update my review.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound.. but

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so uncomfortable to wear. Oh gosh it hurts! But i tapes bubble wrap on the top and that helped! Sounds good though!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamers right here.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gamers, this is the headset you need. You will be so immersed and shocked by what you miss without them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but the mic picks up too much background noise. Wish there was a way to fix that

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PS Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PS headphones are the best! I have had the original Platinum set since the PS3, I thought it was time for an upgrade! Definitely worth the money for the ease of set up and sound.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Sony platinum headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset, but there isn't many games supporting the 3D audio at this time. So I would wait till there are more. For the money it's just not worth it right now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    CLARITY BAR NONE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item for my gr.son he have them on all day and practically sleep with them on at night. Man he let me hear the sound in this headset. Man it s the Bomb Diggadie

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this headset about a year ago to use with my PS4.. I have gotten good use out of it, but it stopped working the other day. Not certain whether this is a hardware or software issue, but I am disappointed a headset this expensive would give up after a year of use… Will be buying a better headset for my new Alienware gaming computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Solid headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the gold series it doesn’t seem worth the extra cost. Excellent sound, but comfort is lacking

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good but not great!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a good headphones for ps4 but surround sound isn’t that great what I expected.I think I might return and get some other.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    Better Options for the Price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are much better headsets for the price. Get the new Arctic 7P instead.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I Like Em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like Them, They Work Great And Last A While. Only Thing I Dont Like is They Get Uncomfortable Wearing After Long Periods Of Time..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good, not amazing.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset but can get uncomfortable at times. I have a big head, so it might be different if you have a smaller head.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive compared to competitors. Better off saving money with other options. Quality is decent.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Ps4 headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headset for ps4 3D technology makes the games sound much better and offers an immersive maa experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great PS4 headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic headset. May need to adjust a bit as it can feel tight at first. Great sound output and mic. Fits amazingly with PSVR.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not much of a nerdy sound spec, and I don't feel like spending $300-400 on a TRUE surround sound experience. These get the job done.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So So

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is OK both in terms of quality and price. The A50s blow the Platinums away, but are incredibly expensive. To some, it’s worth it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were a gift for my son. He absolutely loves them!! His only complaint was that he can’t really charge them and play at the same time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought these headphones for our son for Christmas. He loves these. Especially the fact that it doesn’t have the boom. One less thing to worry about loosing!

    I would recommend this to a friend