Memorial Day SaleEnds 5/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,476 reviews
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Big dislike

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds but friends say my voice isnt clear!!

    No, I would not recommend this to a friend
  • Cons mentioned:
    Range

    Rated 1 out of 5 stars

    Not great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cons: 1. Very uncomfortable to wear, especially compared to my Plantronic Rig800's which for some reason Bestbuy doesnt carry for the PS4 anymore...go figure because for some reason BestBuy barely carrys anything thats Plantronics anymore 2. No range at all , I could walk into my kitchen with my Rig800s not with the Sonys they have no range 3. Buttons arent very user freindly at all Pros 1. Only one pro : very easy to use on a PS4 literally just plug the bluetooth transmitter in and turn on the headphones and thats it.....one advantage of using a Sony OEM gamibg headset with a Sony PS4 and that is the only good thing I can say about these headsets

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall product the only issue i have is the battery likes to die alot it seems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones for gaming

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is amazing the bass is thumping best gaming headphones I have owned.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Sounds the same as gold.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems solid, but nothing special, doesn't warrant the extra $.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Makes noises

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SONY! PLAYSTATION! SONY! PLAYSTATION! SONY! PLAYSTATION! SONY! PLAYSTATION!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Headset for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset for the price against comparable sound quality from other headsets twice the cost.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn’t always connect wirelessly but other than that, it’s good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Well

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. The carrying case is perfect and the performance is what I expected!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BOught for my youngest son

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an upgrade to the gold model he had. The one broke after 6 months of use. Hope these last longer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the the gold version for my kids and was pretty impressed with those and had to pick some up for myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. He uses them to game with on all his game systems.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very excited to use these headphones. I have a few other Sony headsets for listening to music and for studio use (film and podcasts). I figured that these would have the same quality as their other headphones. I was wrong. The headset would randomly drop connection from the PS4 Pro frequently (my PS4 is about 8 feet from my couch). When the sound worked it was amazing True 7.1 surround sound. Unfortunately the microphone is garbage. My friends couldn't hear me even after adjusting the settings in the PS4. They said I sounded like I was screaming into a pillow. The build quality was mediocre st best, which was also disappointing. The headphones were extremely uncomfortable and were made out if cheap plastic. I returned these and got another headset to use for my PS4.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great use with children

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade. The other headset would break in the same spot so I upgraded to these so far I'm glad I did!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you aren’t sure what headset this is can definitely be a to go to.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound, poor mic performance, broke quickly

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After just 3 months over very light use (maybe 15 hours, max), this headset is in the trash...while taking it off, one ear broke completely off (sans the wiring by which it barely hung). Build quality is very poor. Sound quality was very good, no complaints there. However, a lot of feedback from others about lack of microphone clarity. I had to increase microphone sensitivity to 140% in game to make it usable. Will not replace with another headset from same vendor; likely to try Turtle Beach next.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice headset for PSVR

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headset for Playstation 4 Pro and for a PSVR.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sounding headset

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a little uncomfortable at first , but after a week or so the get broken in.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounded amazingly for the first week After that the connection wouldn’t be as strong even when standing right in front of it . So , meh, wasted $150 on these headphones but maybe it was just this pair that was booty ? Eh buy it at your own risk yuuuu heard!!!!! Yerrrrr

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These was the first headphones I’ve ever bought. These are a definite buy.

    I would recommend this to a friend