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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,476 reviews
  • Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product great price got it in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable and sound great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. Definitely worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy them. I game at night and they are perfect.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good, but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works pretty well. I’m not completely satisfied with the volume buttons and would prefer more volume levels. Also there seems to be a popping sound that happens occasionally that I can’t believe happens. Pretty annoying

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great piece of equipment and very professional staff!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t play without them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is a replacement for the pair I wore out!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my husband bday gift and he loved them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BOMB

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so glad to hear my new headphones. Sony is the Best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this a gift and my boyfriend love it.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grandson loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pricing availability is very good Thank you Marie

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Should be called sliver instead of platinum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headsets have average sound quality, with a better overall build than the gold headsets. Beware of the sound cutting off occasionally while your gaming.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this for 2 reasons the first is they are to expensive Walmart got it for cheaper and the second they are not comfortable at all i would recommend the turtle beach 700.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too close to the cheaper version for 2x the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned these for the cheaper version. The only difference is that the Platinum version has a slightly longer range when leaving the room. Also, the usb receiver breaks easily so don't drop it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not so great

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first purchased them everything was great! Recently the headsets crackle or just cut out. I believe it may have something to do with the sensor? Going big next time

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do not work like we intended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were bought to use with our Nintendo Switch. They originally worked the first day we tried them. Then the dongle would not pair with the headphones anymore. The next day the dongle did pair with the headphones but now we can hear everyone chatting in the game but they can't hear us. Called for support but they will not help b/c we are using on a switch. Nintendo will not help b/c they only recommend their own chat feature via their app. So we have this VERY expensive pair of headphones doing nothing for us. VERY disappointing.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Ok..not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very exapensive. The 3D sounds is great but Just doesn't get loud enough. Can get more for your money in other headsets or the PlayStation golds.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Needs Improving

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best gaming surround sound! There are better wireless headsets that provide virtual sounds and that can be used with Playstations

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Comfortable and Quality built but...........

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace my Pulse headset at 1st clance and trying them on I thought these would be a great replacement for the older model headset but after setup and the download of the headset app I could not get the volume to go above medium level. made a phone call to Sony for technical advise but could not increase the volume beyond medium still, I was told to return them and get another pair but after reading post from Sony chat rooms found the same problem to be happening from other customers with the same headset

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Easy to pair, crappy battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have gone through 3 pairs of these in the last 16 months. The sound is ok. They are easy to use. I wish Playstation would open up to more of the PC headset world.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Stopped charging after 1 month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brand new headsets gone to waste and can’t return them cause past 30 days suddenly quit charging after 1 month bought two and the other charges fine and the sole reason for buying them was for call of duty and they don’t work on call of duty chat period u can hear the people talking but they can’t hear you period so disappointed on first headsets ever bought for gaming system.

    No, I would not recommend this to a friend