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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,476 reviews
  • Rated 3 out of 5 stars

    Great sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But maybe too good. The microphone picks up game sounds and plays back if playing w others

    I would recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Stopped connecting to PS 4 Pro after everal months

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone worked for several months and suddenly stopped connecting to my PS 4 Pro anymore. This is the worst Sony product I ever bought. I have old Sony tape camcorder, computer, smart phone and others and they all still work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The microphone on this headset is pretty bad, a cheap pair of earbuds work better as a mic.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Get something else.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and build are impressive but the quality of the sound really let me down.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    The charge doesn’t last

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having to charge them all the time and sometimes you hear static

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Keeps Disconnecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset to add a wireless headset to my ps4, since I had an Astro A40 previously. Headset won't "wake up" dongle when turned on and also disconnects randomly. Also, while chatting, your voice doesn't play through earpiece, an annoyance. Decent sounding headset.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Is small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is small for big head. And can’t use for long time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good quality and expensive compare to turtle beach quality

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It is sometimes hard to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unless im using it wrong, this device is good, but very hard to use full time.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Reliable hardware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats true surround sound, but this is a good alternative

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    These were ok

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked these but they pale in comparison to the Astros.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Returned the next day!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine wired. They sound good. The wireless disconnect and pops, even with 2 channels. Guessing wireless interference, but why use a band that is heavily used. Sony should have used bluetooth!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my Golds Better than these. Fingerprint magnet

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is okay but I did not care for them overall. They get way too hot and I do not know who designed those flush buttons but they are terrible. I have to turn every light on in the room to even read what each is for. Terrible button layout.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the extra money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son preferred the basic Sony ones to this set..

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for bigger heads lol

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a bigger head than normal stay away from these. They have a band that’s shorter than the top part of the headset so it presses down on your head and becomes very annoying after a short time of use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Very heavy headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and all, but are very uncomfortable to wear for 30 minutes or more at a time. They caused me some strong jaw pain after using them for a few sessions.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Sony Disappoints

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very into gaming and have tried many different headphones. This headphones are not comfortable at all, doesn't cover your ears and it is bulky. I'm not happy with this purchase. For this price, there are way better headphones out in market.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. The headphones drop on and off while using it. Even when there fully charged. Wish I would have kept the box.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Meh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable. Plastic strap digs into my head and I find myself needing to adjust it frequently. The sony gold headset is much more comfortable. I am a female and do not have a large head so I cannot imagine it would be comfortable for a male with a larger frame and head. Sound is okay and similar to the gold headset. I do not recommend this if you are going to be gaming or watching a movie for any length of time. Wireless is nice but if comfort is a priority look elsewhere.

    No, I would not recommend this to a friend