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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1476 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the Platinum Wireless 7.1 Virtual Surround Sound Gaming Headset's exceptional sound quality and comfortable design. Many appreciate the long battery life and wireless convenience, although some experienced connection issues. While the immersive 3D audio is praised, a few users noted the headset's weight and price as potential drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,476 reviews
  • Rated 2 out of 5 stars

    Breaks easily

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not meet my standards. Does not hold up well. I would not buy again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No shipping options?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t get the chance to select my shipping option whatsoever. That being said, I was looking forward to getting the products but I am mad that I couldn’t choose my shipping option. My street doesn’t receive USPS so I wasn’t able to receive my packages.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Nothing but issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had 2 pairs problems with left ear with both headsets

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    2 months of used

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 months of used and only one side sounds, I’m so disappointed

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy. After 6 months they stopped working.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. Worked fine for 6 months and then stopped holding a charge. I had the Sony gold wireless before these and the headset lasted 3 years. For a higher price I would expect a better quality. I would never buy these again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor quality. Audio frequently pops/crackles when using with PS4. Only sitting 10 ft away. Also fit/comfort is subpar as well. Bad value for price. Strongly recommend getting turtle beach or other brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume and everything is good. But when it comes to the mic. The mic is horrible. Sounds like ur in a cardboard box. Soooo much feedback as well. Wouldn’t recommend. The golds are way better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good sound quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We exchanged Sony Gold for these because it had a metal headband versus the plastic. They have great sound quality and block outside sounds and they fit comfortably on my husband. Only problem we had was it wouldnt contect wirelessly to the PS4. We would have to take the usb stick out and put it back in to register them but my husband figured it out and now it works and loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Couldn't get 7.1 channels to work on it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds like a typical normal pair of stereo headphones and nothing special. You cannot use it on anything but your PS4 with the dongle. These are not bluetooth.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within the first six months the left ear speaker cut out completely. Still under its 1 year limited warranty but haven’t had time to contact Sony

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke a few times. Had to get it replaced finally. Wont buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    PS4

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only lasted one year...Christmas present last year, as of today, will NOT charge.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Alright headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pretty good treble and lackluster base but are uncomfortable especially with glasses on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the mic picks up background noise like crazy, not too comfy either and the sound imo is meh

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bought july 2018

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this headset in July of 2018, both hinges now broken less than a year later. Tread carefully.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Head cracked while placing on head cheap plastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    90 days in headphones plastic cracked at the hinge of the ear. Do not purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Great if they didn’t break

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They broke after 2 weeks or so. Which is ridiculous because they cost me 160 dollars.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good my new broke a second they not worth the headache

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    stay away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there is almost zero padding on the ears after 10 mins i had to take them off

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    You’ll feel deaf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PlayStation dropped the ball with these!!! Awful !

    No, I would not recommend this to a friend