Customer Ratings & Reviews

This thing has so many compatibility issues with psvr games it actually only worked normally with grand turismo cause i didnt need to ise controllers but anything with the controllers and its always a connection issue.

We ended up going through two of these before finally returning it for good. The left controller is extremely glitchy at best. My husband did everything he could to get it to work without having to reset it every single time the game was turned on, but even after factory resetting the PS5 it wouldn't work. For $600, you'd think that Sony would get a patchout to fix the issue. So much for getting him a Christmas gift he really wanted. :(

Kind of blurry no matter how you set it. The adapter for pc doesn't work.

I ordered this bundle open box excellent condition which is guaranteed to have all items included in functioning condition. I received the item with the game code already redeemed. I contacted Best Buy. They would not provide the missing game. They would not exchange for a bundle with the missing game. They presented my only options were to keep it without the game or to return it. I pointed out that the open box excellent condition was supposed to have all included items. They refused to do anything to honor the listing. Completely unacceptable customer service and inaccurate product listing, I do not recommend buying from Best Buy.

The tech is great however this made me sick when playing and I was unable to really enjoy it.

I’m giving a 3 star review mainly because I returned it unopened.

The system is sweet if it works bought one and returned it because the right trigger says its always being pushed no matter how many times i reset it. The second one i got had the same issue and now i cant even get it to ever seem to work and will have to return another system

I needed to return - no charging base included not ok

Purchased on sale as a birthday present for my son. The product may have been a return, as the items were in bags with twist ties on them. Both controllers needed to be charged, then continually disconnected and needed to be reset. 1 hour to download game and once it launched, ps overheated. Wasted hours of time and was a disappointing birthday surprise.

Not being able to be compatible with VR1 games makes it feel not worth the price, not enough family or group games compared to previous version.

Not perfect Not very prescise on movement Playing horizon game

left vr controller has issues working in most games. apparently it’s a known issue and is very difficult to get games to work at all using just one working controller

Excellent product, but I am not satisfied with the store. If you expected a false review where I say that everything with you is perfect, for your lie contest where no one wins, I'm sorry for you.

Doesn't connect to smb or pc, so it's limited to the Sony catalog. Quest offers out of box connectivity and easy compatibility to other devices.

The experience may be good, but there are not enough games. I don't think it's worth $650 for one or two games

I purchased this due to the recent sale, and was looking forqard to recieving it. However, the PSVR2 I recieved is already open and clearly used. There is dust and various detritus in the box, and one of the lenses of the headset is dirty. I did not purchase an open box product, nor did I recieve a further discount due to the product having been used. The sale also ends today, and it isn’t in stock nearby, so I don’t really have too many options available to actually get a new product like I paid for. The code for the game is unused at least. Be wary if purchasing this from Best Buy. I’d only buy in person or from Playstation directly.

Came with right joy stick not working. Have not had the ability to use it

Didnt come with the Horizon game keycode and it has been incredibly difficult trying to find someome competent enough to resolve the issue!

Unable to play any games. We cannot get pass the safety notification, unable to hit continue as if the sensor is malfunctioning.

Sucked made everyone puke that tried it. If i wanted to barf id save 500 bucks and just go drinkin.