Customer Ratings & Reviews

Best buy and carrier slapped a shipping sticker on the actual box and delivered to apartment complex. My husband saw his gift before i ever got to hide or wrap it. The delivery carrier threw the box around and it was dented on every corner. Great christmas gift ruined. They offered nothing except an even exchange. The manager at the store looked at me as if i was the problem. I was lucky it did not get stolen. Very disappointed in best buy. How ridiculous.

One controller did not work in any game I tried, however would work outside of games like brand new

Had to return because controller not working & no inventory at the store to replace

Do not buy anything refurbished or unopened from Best Buy, they will not stand behind their products.

Dont buy an open box from bestbuy they never check it right. This is the third item I have gotten that was an open box sale. It says nothing wrong with everything there. This had the game code scratch and used already.

But the game was already redeemed by previous user and bestbuy is selling this as all accessories included, tired contacting support but they cant help. Why sell this as bundle if you dont have the replacement game included?

Im a first time ps vr user and right out of the box without touching anything else i tried on vr headset and its heavy. I set it on my head and made proper adjustments and its uncomfortable, head strap is uncomfortable. The vr set sits on my face uncomfortably as hard plastic sits on bridge of my nose and against my face. I can only imagine having on my face for a short time before i have to resituate it on my face. It cost to much for that uncomfort.

Bought the bundle open box. Ad stated that everything was included, but no game code was in the box. Only option Best Buy gave was for a refund. This is false advertisement and only tied my money and time up.

Not as easy to use Controllers malfunctioning right out of box

Love the product if it worked! Controllers don’t work!

The system broke within 35 days... 1 day after the return. Also it had no game. Just be careful and buy a new one.

Major glitching with unit. Did trouble shooting with Sony, which recommended me to exchange. After exchange, unit did same glitching. Reddit users explained same issue with this.

Buyer beware the psvr2 will eventually draw ro much power from your LAUNCH DAY esition ps5 and will eventually not work with the usb c port on the front of the ps5 this seems to be a issue that is unfixable unless you buy a newer ps5 model i am unable to return as its been 6 days past the return policy so now im out 660 dollars

Purchased open box item. It was missing the game. Very poor customer service and support. Not giving a penny to this crap company anymore. Lot of other retailers out there these days. Sooner or later they Best Buy is going out of business and down the drain.

Arrived from return center in Kentucky opened and heavily used. Wasn't even sent from a store . BEST BUY is sending used returns out for XMAS

The product could be very good, the problem is that they haven't delivered it to me since April 5th! This is not the first Best Buy product that I have had problems with! There really was no respect for the customer!

Best Buy never checked the return. Game was already used. Useless. They wouldn’t do an exchange for me. They need to do a much better job on watching scammers on returns

I ordered this item 1 Dec, but have yet to receive or receive an expected delivery date. its February.....

Paid extra for open box version that had the game but the code was used, so basically it was false advertising. I called Bestbuy and they said even though I paid extra for the game they couldn’t refund me for the game that wasn’t in it.

First and foremost, PSVR2 is better than PSVR1 in every single way. The graphics are far better, the tracking is far more accurate, no need for an external camera set up, and no confusing mess of cords. The entire headset is powered and hooked up through a single USB-C cord, to the front of a PlayStation 5. You can turn around! The cameras are built into the front of the headset, so you can quickly turn around and you won't lose tracking. Analog sticks on both controllers gives developers so many more options. The sense controllers coming in the box means no more lack of uniformity between games. You either use the PS5 Sense controller, or the PSVR2 Sense Controllers. That's it. No more schlocky games with odd control schemes. The new controllers are a game changer. Adaptive triggers add a whole new level of satisfaction. Pulling a trigger is so satisfying. The headset can rumble, like when you hit a wall in Gran Turismo 7 at 120 miles per hour, or when you get punched in Creed. Eye tracking is not a gimmick. On top of foveated rendering, where graphical improvement is made where you are looking in game, but it can also have surprising effect, like when you play PokerStars VR and can watch your opponent glance at their cards. As someone who migrated from PlayStation VR1, the difference is incredible. No more worrying about the perfect lighting, or reflective clothing, the positioning of my external camera when sitting or standing. The games possible on PSVR2 are insane. Gran Turismo 7 is amazing, Resident Evil 8 is impressive, and Horizon Call of the Mountain is beautiful. The same games that were available on PSVR1, such as After the Fall, are made much better on PSVR2, with improved graphics, haptic feedback from the headset, adaptive triggers, and analog sticks on each controller. Yes, you have a single cord running from the headset, but you can run it up a pulley system if it bothers you. A friend of mine has a Quest 2 and rarely gets to play. As a result, whenever he does, his headset is never charged enough. I'll take a corded headset with improved graphics over a wireless one. Once you get past motion sickness if you are new to Virtual Reality gaming, this will change the way you think of gaming. As for Horizon Call of the Mountain, it is primarily a climbing game. But the mechanics are satisfying, the occasional combat is fun, and the game is astoundingly beautiful. New tools for climbing every level or so spice things up just enough. The bundle will save you some money on the game, which surely won't go on sale for a while.