Customer Ratings & Reviews

Do not buy! The controller strap broke while playing and there is no way to reattach it, when the strap broke it sent the controller flying and now the controller does not work properly. Trying to get anybody from PlayStation support department to replace/repair it has sent me in circles as the 800 number does not give support hours, they appear to never be open, and there is no support form online you can fill out to start the repair process. Biggest issue right now is you cannot buy replacement controllers you have to buy the whole system again, so even if I was willing to buy a new controller I can't. I basically have $600 paper weight at this time. If you do dare to buy purchase the BestBuy warranty.

If I could give this product zero stars, I would. PlayStation is not responsible for this; it’s all on Best Buy. I bought this VR set for my son, who is currently battling stage four cancer. I was thrilled to get his gaming system, but during the delivery process, my package was either mistakenly delivered to the wrong address or simply never arrived. I took matters into my own hands and reached out to Best Buy’s customer service to inquire about the next steps. Unfortunately, they refused to issue me a re-shipment or even a refund. To this day, I haven’t received any positive responses from Best Buy. With no other options, I’ve had to contact my financial institution to dispute this transaction.

Sorry. I had a bunch of nice things to say but the best buy app reset the page. So ps5 vr2 5 stars, best buy app 1 star.

Family loved the first PSVR and this is a huge upgrade!

Great graphics, love the haptics and gameplay! Definitely worth the money imo.

this is so much fun for our whole family! We love it.

Very entertaining but should come with practical storage stand.

Crazy game very high quality head set is comfortable and easy to adjust

Awesome technology, great graphics, keep having problems with the sensors. Either the left doesn’t work or the right doesn’t work. They work in the Home Screen area, but stop working in the game!

Once you get used to it it's outstanding! My 9 year old grandson loves it.

Lots of fun and. Is way bigger library of games to play.

Love it. Excellent quality. Works the way it should.

I’ve been waiting for this for a very long time! The eye tracking works well.

This is worth the money, best VR I have ever used insane experience!

Is very comfort for long hours sessions and it have very good inages

It’s a really cool concept , great controller horizon was fun and beautiful game

First time ever using a VR system that is easy to use right on quality, but also just best features ever in experience. Love this device.

My son love this. The VR is a more file t that the first edition

Having never used VR I really wanted to like this but motion sickness was something I couldn’t handle. The quality of equipment was excellent including picture quality. If youre not sensitive to motion sickness I would say this a must have

Enjoy this! Perfect VR for the family. I recommend it