Customer Ratings & Reviews

Do not buy OPEN BOX - Excellent expecting the game to be included. Best Buy does not stand by its own ranking/ Geek Squad certified for it to include everything as new. I purchased this item when the PSVR2 units went on sale this past Sunday and saw an Open Box - Excellent. I received the item but the digital code for HORIZON: CALL OF THE MOUNTAIN had been used. I contacted Best Buy via chat and they said for me to go in-store and they would be able to help me. I then went in-store and the manager said that was a stupid recommendation as they had no codes to give and couldnt do any price adjustments. He told me to contacted chat again and they said for me to call in and primary care would be able to address the issue. The recommendation was as always.....just return it and get a new one and pay the difference (which beats the point of buying an OPEN BOX - Excellent). Great customer service Best Buy....especially as it was their mistake marking it as Open Box Excellent with everything complete. Suffice to say I called in and was on the phone for over an hour and they just transferred me from agent to agent saying they could address the issue. A new code...Nope. A price adjustment because of their mistake....Nope. A store credit to buy a Sony Gift card so I could buy the digital only game on the PS Store.....Nope. Their recommendation was for me to LOCATE a retailer that had it in stock locally (nevermind that one has the base model in stock) and do an exchange. I re-iterated to them that this was their mistake and they basically sold me a used PSVR2 headset.....since no game was included....So why charge extra for a Bundle?? Suffice to say don't believe the other review saying you can get a price adjustment or refund if the game is not included....that is NOT the case.

Amazing tracking, way better than PSVR 1! Love the camera see-through option best VR system ive used yet

Perfect gift for my son, also I tried and is stunning the image you literally feels you are on the game

Made me nauseous but seeing games in 30 was a very cool experience

My nephew loves this so much. Got it on Black Friday and I saved so so much!

10 out of 10!!!! Our son loves this VR system! He had the older version and now says this one is better than that! All of his friends really enjoy coming over and playing! Perfect for the teenagers! Definitely recommend!!!

This gift is going to Wow! My kids! They have nonidea what's under the Christmas tree! Thank! Hope l win!

Without hesitation, this machine out beats all others in terms of technology. But as for what you want can depend on the satisfaction highly. If you want social, get a quest and use vrchat. If you want games get a pc and a quest. If you want vibrations on your head get a ps5.

This was the best and easiest purchase i made for Christmas. Great customer service!

Bought it for christmas for our nephew. He loves it! He will get lots of hours of enjoyment.

I love the PS VR is very nice and it’s very game changer, but it gives me headaches and nausea. It makes me really dizzy after a few minutes.

Absolutely HORRIBLE. The R2 and L2 buttons DO NOT WORK. I plugged them into Gamepadtester, and there is GRIT **from the factory** in them, which is making it think the R2 and L2 buttons are being pushed when they are not. It went away, and then it came back not long after. So I returned it. And what happens with this "new" VR headset? Same. Exact. Issue. This has been an issue ever since the PSVR 2 released, and sony has promised they would fix the issue. So where is the fix?

Huge upgrade over the past PSVR, the controls work great and the image is much clearer. There are enough games for me to be worth it, but look into the library before purchasing.

Hours of be fun. Teenagers like to shoot the bow and picking things up and throwing them

We bought yhis as a Christmas gift for 11 and 9 yr old. It was easy to setup. The kids love it.

Bought as gift for teen son. Loves it and comes with a game. Price was on sale for around $350.

Unfortunately, I can't write a review of the PS5 VR2 yet since I don't have it. I placed the order at the Best Buy in Hato Rey on December 6th as a Christmas gift. Today is December 30th, and it still hasn't arrived, and the store can't give me any explanation. I haven't canceled the order, hoping it will arrive in time for Three Kings Day. As of today, I don't know the status of the order because the store NEVER answers the phone. You have to go there in person, and they simply tell you they know nothing.

Item was listed excellent however the box it cam ein was barely standing and the game code was stripped from the box so I had to buy a code off somebody on fb marketplace instead when it shouldve came included by excellent standards however the pricing was good and product itself worked perfectly

Perfect conditions. its easy buy in this store, and esse to pick up. Thanks

Kids like playing with their friends. Works great !