Customer Ratings & Reviews

Had to return because controller not working & no inventory at the store to replace

Dont buy an open box from bestbuy they never check it right. This is the third item I have gotten that was an open box sale. It says nothing wrong with everything there. This had the game code scratch and used already.

But the game was already redeemed by previous user and bestbuy is selling this as all accessories included, tired contacting support but they cant help. Why sell this as bundle if you dont have the replacement game included?

Im a first time ps vr user and right out of the box without touching anything else i tried on vr headset and its heavy. I set it on my head and made proper adjustments and its uncomfortable, head strap is uncomfortable. The vr set sits on my face uncomfortably as hard plastic sits on bridge of my nose and against my face. I can only imagine having on my face for a short time before i have to resituate it on my face. It cost to much for that uncomfort.

Bought the bundle open box. Ad stated that everything was included, but no game code was in the box. Only option Best Buy gave was for a refund. This is false advertisement and only tied my money and time up.

The system broke within 35 days... 1 day after the return. Also it had no game. Just be careful and buy a new one.

Major glitching with unit. Did trouble shooting with Sony, which recommended me to exchange. After exchange, unit did same glitching. Reddit users explained same issue with this.

Love the product if it worked! Controllers don’t work!

Arrived from return center in Kentucky opened and heavily used. Wasn't even sent from a store . BEST BUY is sending used returns out for XMAS

Purchased open box item. It was missing the game. Very poor customer service and support. Not giving a penny to this crap company anymore. Lot of other retailers out there these days. Sooner or later they Best Buy is going out of business and down the drain.

I ordered this item 1 Dec, but have yet to receive or receive an expected delivery date. its February.....

No apps and hardly any games. Very disappointed in the final product

Buyer beware the psvr2 will eventually draw ro much power from your LAUNCH DAY esition ps5 and will eventually not work with the usb c port on the front of the ps5 this seems to be a issue that is unfixable unless you buy a newer ps5 model i am unable to return as its been 6 days past the return policy so now im out 660 dollars

The product could be very good, the problem is that they haven't delivered it to me since April 5th! This is not the first Best Buy product that I have had problems with! There really was no respect for the customer!

Best Buy never checked the return. Game was already used. Useless. They wouldn’t do an exchange for me. They need to do a much better job on watching scammers on returns

Paid extra for open box version that had the game but the code was used, so basically it was false advertising. I called Bestbuy and they said even though I paid extra for the game they couldn’t refund me for the game that wasn’t in it.

The item was listed as “excelllent” open box. However, it did not include game, headphones or installation instructions. The packsging was damaged too.

Within one hour of opening this one of the buttons on the control stopped working. Once we got it reset a button stopped working on the other controller. For a purchase of this price this is completely disappointing .

It made me sick, ohhh my. Was needed couple hours to recover myself after each session.

It was cool but it made me really sick. Not for me.