Customer Ratings & Reviews

We ended up going through two of these before finally returning it for good. The left controller is extremely glitchy at best. My husband did everything he could to get it to work without having to reset it every single time the game was turned on, but even after factory resetting the PS5 it wouldn't work. For $600, you'd think that Sony would get a patchout to fix the issue. So much for getting him a Christmas gift he really wanted. :(

left vr controller has issues working in most games. apparently it’s a known issue and is very difficult to get games to work at all using just one working controller

Purchased a new (not open box) Horizon Call of the Mountain bundle and I was hit with the dreaded sense controller issue where the left controller would not respond to inputs in game. It worked fine in menus and all software and hardware is up to date with updates. Upon researching the issue, this is a widely reported problem with upwards of 30+ “fixes” that arent permanent fixes and need to be done each time you play a game. Some of these “fixes” are several steps long. For $600+ dollars, this paperweight went right back to Best Buy for a refund. So disappointed with Sony as this issue was prevalent at launch and a year later, is still a big problem. And there seems to be no acknowledgment or fix from Sony. Buyer beware!

Not perfect Not very prescise on movement Playing horizon game

It Suck controllers do not work even when set them.

Excellent product, but I am not satisfied with the store. If you expected a false review where I say that everything with you is perfect, for your lie contest where no one wins, I'm sorry for you.

Purchased on sale as a birthday present for my son. The product may have been a return, as the items were in bags with twist ties on them. Both controllers needed to be charged, then continually disconnected and needed to be reset. 1 hour to download game and once it launched, ps overheated. Wasted hours of time and was a disappointing birthday surprise.

Sucked made everyone puke that tried it. If i wanted to barf id save 500 bucks and just go drinkin.

Came with right joy stick not working. Have not had the ability to use it

I ordered this bundle open box excellent condition which is guaranteed to have all items included in functioning condition. I received the item with the game code already redeemed. I contacted Best Buy. They would not provide the missing game. They would not exchange for a bundle with the missing game. They presented my only options were to keep it without the game or to return it. I pointed out that the open box excellent condition was supposed to have all included items. They refused to do anything to honor the listing. Completely unacceptable customer service and inaccurate product listing, I do not recommend buying from Best Buy.

I purchased this due to the recent sale, and was looking forqard to recieving it. However, the PSVR2 I recieved is already open and clearly used. There is dust and various detritus in the box, and one of the lenses of the headset is dirty. I did not purchase an open box product, nor did I recieve a further discount due to the product having been used. The sale also ends today, and it isn’t in stock nearby, so I don’t really have too many options available to actually get a new product like I paid for. The code for the game is unused at least. Be wary if purchasing this from Best Buy. I’d only buy in person or from Playstation directly.

Not being able to be compatible with VR1 games makes it feel not worth the price, not enough family or group games compared to previous version.

Doesn't connect to smb or pc, so it's limited to the Sony catalog. Quest offers out of box connectivity and easy compatibility to other devices.

The experience may be good, but there are not enough games. I don't think it's worth $650 for one or two games

Such a let down. Truly could be more but with the horrible game selection this was a waste of money in my opinion.

Boring. Not many good quality games. My 12 yr old has only used it 2 times since Christmas.

Bought open box excellent and received heavily used that used for trying out (probably worn by 1,000+ people), no manual, no game, and for 350?? Don’t trust open boxes.

It broke, the cushion coming apart not even a year and its coming apart SONY does not help at all. Geek squad either not worth it.

I finally took the plunge and bought one of these during the Best Buy black Friday sales. Couldnt pass up for $350. Set up for tjis is not difficult but takes a lot of time to find that perfect sweet spot so the picture is not grainy and blurry. I returned after a couple of say becuase the picture quality is terrible. If ypu're okay with low quality graphics and buy it for what it is, then go for it otherwise I would stay away from this and wait for next gen VR as this is a complete cash grab from Sony.

console won’t connect no matter what i tried unplugging my ps5 and restarting it and nothing happens