Customer Ratings & Reviews

console won’t connect no matter what i tried unplugging my ps5 and restarting it and nothing happens

It was an out of box purchase. Whomever had it 1st, swiped the game code.

This is a disappointment for Sony. Purchase this product as a Christmas gift and the product has so many defects after setting up the Play area. The Primary issue with this product is the in game play controls does not work. I had to reset the controllers every time I start the game. This process had to be repeated with 5 other PSVR 2 games. Rushed product with no support from Sony since launched. Terrible product from SONY.

To many wires not fun . Rather stuck with oculus. Bummer

Haven’t been able to use it. Bought open box excellent conditions but game wasn’t in there no code or nothing called customer service after 8 people I had to repeat my situation they finally told me I was going to get gift card for 59.99 in the mail couldn’t be issued via email even though product was purchased online crazy worst customer service I haven’t received no email about how they are going to resolve that’s what I was told and nothing in the mail as well it’s a little early for the mail because it’s Been 6 days and they told me 7 to 10 days but the fact the the man over the phone couldn’t send me an email stating what he was saying is bizarre to me when that’s how they identify you name , email, telephone crazy what a disappointment Best Buy

First and foremost, PSVR2 is better than PSVR1 in every single way. The graphics are far better, the tracking is far more accurate, no need for an external camera set up, and no confusing mess of cords. The entire headset is powered and hooked up through a single USB-C cord, to the front of a PlayStation 5. You can turn around! The cameras are built into the front of the headset, so you can quickly turn around and you won't lose tracking. Analog sticks on both controllers gives developers so many more options. The sense controllers coming in the box means no more lack of uniformity between games. You either use the PS5 Sense controller, or the PSVR2 Sense Controllers. That's it. No more schlocky games with odd control schemes. The new controllers are a game changer. Adaptive triggers add a whole new level of satisfaction. Pulling a trigger is so satisfying. The headset can rumble, like when you hit a wall in Gran Turismo 7 at 120 miles per hour, or when you get punched in Creed. Eye tracking is not a gimmick. On top of foveated rendering, where graphical improvement is made where you are looking in game, but it can also have surprising effect, like when you play PokerStars VR and can watch your opponent glance at their cards. As someone who migrated from PlayStation VR1, the difference is incredible. No more worrying about the perfect lighting, or reflective clothing, the positioning of my external camera when sitting or standing. The games possible on PSVR2 are insane. Gran Turismo 7 is amazing, Resident Evil 8 is impressive, and Horizon Call of the Mountain is beautiful. The same games that were available on PSVR1, such as After the Fall, are made much better on PSVR2, with improved graphics, haptic feedback from the headset, adaptive triggers, and analog sticks on each controller. Yes, you have a single cord running from the headset, but you can run it up a pulley system if it bothers you. A friend of mine has a Quest 2 and rarely gets to play. As a result, whenever he does, his headset is never charged enough. I'll take a corded headset with improved graphics over a wireless one. Once you get past motion sickness if you are new to Virtual Reality gaming, this will change the way you think of gaming. As for Horizon Call of the Mountain, it is primarily a climbing game. But the mechanics are satisfying, the occasional combat is fun, and the game is astoundingly beautiful. New tools for climbing every level or so spice things up just enough. The bundle will save you some money on the game, which surely won't go on sale for a while.

It hurt my face and i didnt play it much at all. I couldnt even play my psvr 1 games. I need the older head set

The controllers on this are awful. Between having issues getting them to connect to the PS5 during set up and staying connected to the PS5 for more than 30 minutes while playing games, it is not worth the headache. Will be returning and not getting another.

I hope it can be improve the visual lens and adjustment

The one i purchased appeard to have a damaged controller or a non active one. I had to return. But the overall feel was comfortable.

I was to supposed to pick up a VR set on 0101/2025, the system keeps telling me there's a delay....

Great system, not enough games, Cinematic mode is a let down

This gaming system was a letdown. It's clunky and far from user-friendly. The developers could definitely take some notes from Oculus. Honestly, save your money—this device is more of a headache than it's worth.

I would give 0 stars if possible. The game code had already been scratched off and assigned to another account. Contacted BB their resolution was for me drive a hour to their store, return with a restock fee and order a new one which would take a while to deliver to the store, then drive home. Also, when they shipped this product to me, they didn't bother to put it in a shipping box so it was very banged up. Now I am having to deal with Playstation who says it's a BB issue and BB saying it's a game issue. Never again will I order from them.

Do not buy anything refurbished or unopened from Best Buy, they will not stand behind their products.

Best buy and carrier slapped a shipping sticker on the actual box and delivered to apartment complex. My husband saw his gift before i ever got to hide or wrap it. The delivery carrier threw the box around and it was dented on every corner. Great christmas gift ruined. They offered nothing except an even exchange. The manager at the store looked at me as if i was the problem. I was lucky it did not get stolen. Very disappointed in best buy. How ridiculous.

Dont buy an open box from bestbuy they never check it right. This is the third item I have gotten that was an open box sale. It says nothing wrong with everything there. This had the game code scratch and used already.

Had to return because controller not working & no inventory at the store to replace

The system broke within 35 days... 1 day after the return. Also it had no game. Just be careful and buy a new one.

But the game was already redeemed by previous user and bestbuy is selling this as all accessories included, tired contacting support but they cant help. Why sell this as bundle if you dont have the replacement game included?