Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $379.00
The comparable value price is $399.99

Customer reviews

Rating 4.5 out of 5 stars with 1340 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

89%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 1,340 reviews
  • Rated 1 out of 5 stars

    Buyer Beware

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the bundle open box. Ad stated that everything was included, but no game code was in the box. Only option Best Buy gave was for a refund. This is false advertisement and only tied my money and time up.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Major Glitching

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major glitching with unit. Did trouble shooting with Sony, which recommended me to exchange. After exchange, unit did same glitching. Reddit users explained same issue with this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design for head comfort

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im a first time ps vr user and right out of the box without touching anything else i tried on vr headset and its heavy. I set it on my head and made proper adjustments and its uncomfortable, head strap is uncomfortable. The vr set sits on my face uncomfortably as hard plastic sits on bridge of my nose and against my face. I can only imagine having on my face for a short time before i have to resituate it on my face. It cost to much for that uncomfort.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Faulty Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product if it worked! Controllers don’t work!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used from return center in Kentucky

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived from return center in Kentucky opened and heavily used. Wasn't even sent from a store . BEST BUY is sending used returns out for XMAS

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    VR for PS5 and extra

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this item 1 Dec, but have yet to receive or receive an expected delivery date. its February.....

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad business

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy never checked the return. Game was already used. Useless. They wouldn’t do an exchange for me. They need to do a much better job on watching scammers on returns

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    product not delivered and not refunded!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product could be very good, the problem is that they haven't delivered it to me since April 5th! This is not the first Best Buy product that I have had problems with! There really was no respect for the customer!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor service. Done with Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased open box item. It was missing the game. Very poor customer service and support. Not giving a penny to this crap company anymore. Lot of other retailers out there these days. Sooner or later they Best Buy is going out of business and down the drain.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Great visuals b u t no selectiob

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No apps and hardly any games. Very disappointed in the final product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Psvr2 wont work with launch ps5s

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buyer beware the psvr2 will eventually draw ro much power from your LAUNCH DAY esition ps5 and will eventually not work with the usb c port on the front of the ps5 this seems to be a issue that is unfixable unless you buy a newer ps5 model i am unable to return as its been 6 days past the return policy so now im out 660 dollars

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    False advertising

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid extra for open box version that had the game but the code was used, so basically it was false advertising. I called Bestbuy and they said even though I paid extra for the game they couldn’t refund me for the game that wasn’t in it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It is not for me

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made me sick, ohhh my. Was needed couple hours to recover myself after each session.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was listed as “excelllent” open box. However, it did not include game, headphones or installation instructions. The packsging was damaged too.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within one hour of opening this one of the buttons on the control stopped working. Once we got it reset a button stopped working on the other controller. For a purchase of this price this is completely disappointing .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t work error while setting them up. Customer service never helped

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    PSVR2

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was cool but it made me really sick. Not for me.

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Meh

    |
    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this thinking it was going to he awesome. Was sadly disappointed. Graphics look okay but really didnt see much of a diference from the original PSVR.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The best hardware with the least software

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely fantastic hardware. 10/10. Maybe 3 good games. No Minecraft. No Among Us VR. That’s pathetic. Hopefully more good software is coming.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very disappointed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered this high end product without a signature to my condo complex. Never got a chance to use it or see it but i still have to pay for it. Best buy sucks

    No, I would not recommend this to a friend