Customer Ratings & Reviews

Didnt come with the Horizon game keycode and it has been incredibly difficult trying to find someome competent enough to resolve the issue!

Sucked made everyone puke that tried it. If i wanted to barf id save 500 bucks and just go drinkin.

Unable to play any games. We cannot get pass the safety notification, unable to hit continue as if the sensor is malfunctioning.

No apps and hardly any games. Very disappointed in the final product

Very few games without violence. Also was told no new games were being developed for this system.

It was an out of box purchase. Whomever had it 1st, swiped the game code.

I finally took the plunge and bought one of these during the Best Buy black Friday sales. Couldnt pass up for $350. Set up for tjis is not difficult but takes a lot of time to find that perfect sweet spot so the picture is not grainy and blurry. I returned after a couple of say becuase the picture quality is terrible. If ypu're okay with low quality graphics and buy it for what it is, then go for it otherwise I would stay away from this and wait for next gen VR as this is a complete cash grab from Sony.

Haven’t been able to use it. Bought open box excellent conditions but game wasn’t in there no code or nothing called customer service after 8 people I had to repeat my situation they finally told me I was going to get gift card for 59.99 in the mail couldn’t be issued via email even though product was purchased online crazy worst customer service I haven’t received no email about how they are going to resolve that’s what I was told and nothing in the mail as well it’s a little early for the mail because it’s Been 6 days and they told me 7 to 10 days but the fact the the man over the phone couldn’t send me an email stating what he was saying is bizarre to me when that’s how they identify you name , email, telephone crazy what a disappointment Best Buy

It might be me but 20 minutes with this thing resulted in 2 hours of nausea.

Within one hour of opening this one of the buttons on the control stopped working. Once we got it reset a button stopped working on the other controller. For a purchase of this price this is completely disappointing .

console won’t connect no matter what i tried unplugging my ps5 and restarting it and nothing happens

This is a disappointment for Sony. Purchase this product as a Christmas gift and the product has so many defects after setting up the Play area. The Primary issue with this product is the in game play controls does not work. I had to reset the controllers every time I start the game. This process had to be repeated with 5 other PSVR 2 games. Rushed product with no support from Sony since launched. Terrible product from SONY.

I hope it can be improve the visual lens and adjustment

Great system, not enough games, Cinematic mode is a let down

Bought open box excellent and received heavily used that used for trying out (probably worn by 1,000+ people), no manual, no game, and for 350?? Don’t trust open boxes.

It hurt my face and i didnt play it much at all. I couldnt even play my psvr 1 games. I need the older head set

To many wires not fun . Rather stuck with oculus. Bummer

The controllers on this are awful. Between having issues getting them to connect to the PS5 during set up and staying connected to the PS5 for more than 30 minutes while playing games, it is not worth the headache. Will be returning and not getting another.

I was to supposed to pick up a VR set on 0101/2025, the system keeps telling me there's a delay....

It broke, the cushion coming apart not even a year and its coming apart SONY does not help at all. Geek squad either not worth it.