Customer Ratings & Reviews

I would give 0 stars if possible. The game code had already been scratched off and assigned to another account. Contacted BB their resolution was for me drive a hour to their store, return with a restock fee and order a new one which would take a while to deliver to the store, then drive home. Also, when they shipped this product to me, they didn't bother to put it in a shipping box so it was very banged up. Now I am having to deal with Playstation who says it's a BB issue and BB saying it's a game issue. Never again will I order from them.

This gaming system was a letdown. It's clunky and far from user-friendly. The developers could definitely take some notes from Oculus. Honestly, save your money—this device is more of a headache than it's worth.

Incredible VR experience on PS5 The PlayStation VR2 completely exceeded my expectations. The visual quality is outstanding, with sharp resolution, vibrant colors, and a wide field of view that makes games feel truly immersive. The haptic feedback in the headset and controllers adds a whole new level of realism that you really have to experience to appreciate. Setup was simple, and it works perfectly with the PS5. Games run smoothly, and the sense of presence is amazing — it honestly feels like you’re inside the game. Comfort is also great, even during longer play sessions. If you own a PS5 and are interested in VR, this is absolutely worth it. One of the best gaming experiences I’ve had

Best buy and carrier slapped a shipping sticker on the actual box and delivered to apartment complex. My husband saw his gift before i ever got to hide or wrap it. The delivery carrier threw the box around and it was dented on every corner. Great christmas gift ruined. They offered nothing except an even exchange. The manager at the store looked at me as if i was the problem. I was lucky it did not get stolen. Very disappointed in best buy. How ridiculous.

One controller did not work in any game I tried, however would work outside of games like brand new

Had to return because controller not working & no inventory at the store to replace

Dont buy an open box from bestbuy they never check it right. This is the third item I have gotten that was an open box sale. It says nothing wrong with everything there. This had the game code scratch and used already.

Do not buy anything refurbished or unopened from Best Buy, they will not stand behind their products.

Im a first time ps vr user and right out of the box without touching anything else i tried on vr headset and its heavy. I set it on my head and made proper adjustments and its uncomfortable, head strap is uncomfortable. The vr set sits on my face uncomfortably as hard plastic sits on bridge of my nose and against my face. I can only imagine having on my face for a short time before i have to resituate it on my face. It cost to much for that uncomfort.

But the game was already redeemed by previous user and bestbuy is selling this as all accessories included, tired contacting support but they cant help. Why sell this as bundle if you dont have the replacement game included?

Bought the bundle open box. Ad stated that everything was included, but no game code was in the box. Only option Best Buy gave was for a refund. This is false advertisement and only tied my money and time up.

Not as easy to use Controllers malfunctioning right out of box

Love the product if it worked! Controllers don’t work!

Major glitching with unit. Did trouble shooting with Sony, which recommended me to exchange. After exchange, unit did same glitching. Reddit users explained same issue with this.

The system broke within 35 days... 1 day after the return. Also it had no game. Just be careful and buy a new one.

Buyer beware the psvr2 will eventually draw ro much power from your LAUNCH DAY esition ps5 and will eventually not work with the usb c port on the front of the ps5 this seems to be a issue that is unfixable unless you buy a newer ps5 model i am unable to return as its been 6 days past the return policy so now im out 660 dollars

Purchased open box item. It was missing the game. Very poor customer service and support. Not giving a penny to this crap company anymore. Lot of other retailers out there these days. Sooner or later they Best Buy is going out of business and down the drain.

Arrived from return center in Kentucky opened and heavily used. Wasn't even sent from a store . BEST BUY is sending used returns out for XMAS

The product could be very good, the problem is that they haven't delivered it to me since April 5th! This is not the first Best Buy product that I have had problems with! There really was no respect for the customer!

Best Buy never checked the return. Game was already used. Useless. They wouldn’t do an exchange for me. They need to do a much better job on watching scammers on returns