Customer Ratings & Reviews

I needed to return - no charging base included not ok

Not perfect Not very prescise on movement Playing horizon game

Doesn't connect to smb or pc, so it's limited to the Sony catalog. Quest offers out of box connectivity and easy compatibility to other devices.

Excellent product, but I am not satisfied with the store. If you expected a false review where I say that everything with you is perfect, for your lie contest where no one wins, I'm sorry for you.

left vr controller has issues working in most games. apparently it’s a known issue and is very difficult to get games to work at all using just one working controller

The experience may be good, but there are not enough games. I don't think it's worth $650 for one or two games

controllers don't hold charge or respond correctly tried to use warranty but they didnt add it when purchased so stuck w/it buy a meta kids love it anyway

I purchased this due to the recent sale, and was looking forqard to recieving it. However, the PSVR2 I recieved is already open and clearly used. There is dust and various detritus in the box, and one of the lenses of the headset is dirty. I did not purchase an open box product, nor did I recieve a further discount due to the product having been used. The sale also ends today, and it isn’t in stock nearby, so I don’t really have too many options available to actually get a new product like I paid for. The code for the game is unused at least. Be wary if purchasing this from Best Buy. I’d only buy in person or from Playstation directly.

Came with right joy stick not working. Have not had the ability to use it

No apps and hardly any games. Very disappointed in the final product

Sucked made everyone puke that tried it. If i wanted to barf id save 500 bucks and just go drinkin.

It was an out of box purchase. Whomever had it 1st, swiped the game code.

I finally took the plunge and bought one of these during the Best Buy black Friday sales. Couldnt pass up for $350. Set up for tjis is not difficult but takes a lot of time to find that perfect sweet spot so the picture is not grainy and blurry. I returned after a couple of say becuase the picture quality is terrible. If ypu're okay with low quality graphics and buy it for what it is, then go for it otherwise I would stay away from this and wait for next gen VR as this is a complete cash grab from Sony.

Didnt come with the Horizon game keycode and it has been incredibly difficult trying to find someome competent enough to resolve the issue!

Haven’t been able to use it. Bought open box excellent conditions but game wasn’t in there no code or nothing called customer service after 8 people I had to repeat my situation they finally told me I was going to get gift card for 59.99 in the mail couldn’t be issued via email even though product was purchased online crazy worst customer service I haven’t received no email about how they are going to resolve that’s what I was told and nothing in the mail as well it’s a little early for the mail because it’s Been 6 days and they told me 7 to 10 days but the fact the the man over the phone couldn’t send me an email stating what he was saying is bizarre to me when that’s how they identify you name , email, telephone crazy what a disappointment Best Buy

Within one hour of opening this one of the buttons on the control stopped working. Once we got it reset a button stopped working on the other controller. For a purchase of this price this is completely disappointing .

Unable to play any games. We cannot get pass the safety notification, unable to hit continue as if the sensor is malfunctioning.

I hope it can be improve the visual lens and adjustment

console won’t connect no matter what i tried unplugging my ps5 and restarting it and nothing happens

Great system, not enough games, Cinematic mode is a let down